Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  24 November 2009 : by Jonathan Earnshaw   (UK)

MAN-EWR-TPA Business Class. Check in at Manchester took a little while as a long line in front of me and no international concierge service. Once checked in, lounge only a few mins away and very busy. Onboard, welcomed warmly and pre-flight beverage offered along with amenity kit, newspaper and menu. Inflight, drinks and warm nuts offered followed by soup and spring rolls, salad and entree - cheese and ice-cream sundae rounded off an excellent meal - service friendly and attentive throughout. Throughout the flight, drinks and snacks were offered frequently - crisps, biscuits and warm cookies etc. An hour from Newark, a hot beef and cheese sandwich, smoked salmon salad and fresh fruit offered. Switching at Newark was easy - onboard the flight to Tampa which was full in First Class, drinks were served before take- off. Even though the flight left at 1330p only pretzels and drinks were provided - served more than once and in generous measures. Another excellent couple of flights with Continental.

CONTINENTAL AIRLINES customer review :  23 November 2009 : by J Read   (UK)

EWR-MAN. Two faulty aircraft (one had to turn back 1.5 hours into flight) led to a very short hotel stay (3 hours) and an overall delay of 14 hours. Swift and efficient transfer from aircraft #1 to aircraft #2. Cabin crew were professional, despite remaining on shift with little or no rest and certainly helped the situation, even though some passengers seemed determined to take out their frustration on them. Handling of finding hotels reasonably quick given the logistics of it. So, mediocre score overall: poor for aircraft reliability, good for cabin crew.

CONTINENTAL AIRLINES customer review :  22 November 2009 : by K Pahkim   (UK)

SAN-IAH-LHR SAN-IAH flight full but managed to get an exit row. Meal on this flight was a turkey dog - not edible! IAH-LHR flight was 2/3 full so managed to grab 3 seats to sleep. Meal on this segment quite good and staff professional but not overly friendly. Crew did come through several times to offer juice and water.

CONTINENTAL AIRLINES customer review :  22 November 2009 : by George McCoach   (UK)

GLA-EWR-LAX return. All flights pretty full or completely full and departed and landed close to scheduled time. AVOD on 757-200s offers excellent choice. Meal service as good as it gets in Economy. FAs professional, polite and helpful. Check-in at LAX a bit confusing but that was because I'm an Elite member and my wife isn't and I was trying to check her in at the Elite counter. Staff sorted it out quickly. My only complaint concerns the amount and size of carry- on baggage that some passengers get to take on-board. It's unacceptable and delays the boarding and disembarking processes.

CONTINENTAL AIRLINES customer review :  18 November 2009 : by Paul Smith   (USA)

EWR-EDI roundtrip single aisle 757. Check in Newark was pretty quick and security wasn't totally mobbed. Seats a little tight but comfortable, flight crew pleasant. Meal and snack served. Video on demand both ways. For the price, no complaints here.

CONTINENTAL AIRLINES customer review :  18 November 2009 : by L Whitmore   (UK)

BHX-EWR in economy on a 1 way trip before boarding the QM2 back to Southampton. There were 6 of us travelling and checked in on line 24hrs before. Layout 3x3 so had two rows of 3 reserved. As we were third to check in, 2 of us opted for exit row on 16BC. Boarded quickly and was surprised to see how close the exit row was to the row in front after travelling mostly on wide bodies where the exit rows are huge. The seat pitch was probably about 36" and narrow width but compared to 31" for the rest of economy was obviously much better. The FAs mentioned before take off there were a couple of empty rows so if people wanted to move they could do so. A drinks round quickly followed after take off (free soft drinks and $5 for an alcoholic miniature) and a packet of nuts. AVOD system was turned on and headphoned distributed. Meals either chicken, beef or veggie options. Close to landing, a snack box was issued. FAs were very good and did numerous water runs - helpful as this was only a single aisle plane it was difficult to move around due to trolleys blocking the aisles. Personally for long haul I prefer a wide body with 2 aisles rather than a 757-200 single aisle plane.

CONTINENTAL AIRLINES customer review :  15 November 2009 : by Alexandre Burnat   (Switzerland)

GVA-EWR-GVA on B767-400, crew ok but not overfriendly, food disgusting but I do not care as I slept both ways. PTV poor selection but was aware of that - overall you should not expect too much from American carriers in terms of service and food. Only positive thing on flying with them is the seat pitch which is generous.

CONTINENTAL AIRLINES customer review :  8 November 2009 : by C Cissel   (UK)

MAN-EWR-MAN. Grim from start to finish. Had a very difficult time booking the flights - had to plead with a reservations agent to try my UK credit card. Staff on board surly and unpleasant. Plane very cramped. Staff kept plying a (mercifully quiet) drunk passenger with alcohol, who had to be carried off by security at EWR, despite being alerted to his state by many passengers. EWR airport was horrendous - beware the silly monorail system - you can't take luggage trolleys on (and it broke down on our visit - having first trapped the kids in the automatic doors). Flight home delayed by 4 hrs - stuck on plane. Handled very badly by staff. No drinks. Very little information. Never again. Use BA if you have a choice, even if it means a transfer.

CONTINENTAL AIRLINES customer review :  8 November 2009 : by D Gill   (UK)

MAN-EWR. When checking in online, the website crashed. Having phoned the customer service line, half an hour later on a premium phone line, I was told the seats were reserved, only to find at the airport nobody's seat was reserved due to a systems failure. Their communication is terrible (saying they emailed me about a cancelled flight when they didn't, so I was early for a cancelled flight). Charging for checked luggage is a policy I don't agree with if a full price ticket has been paid for. The check-in staff are surly and don't know what they're doing. They reluctantly put me on another flight after a lot of arguing. The complaints procedure is pointless and ineffective.

CONTINENTAL AIRLINES customer review :  6 November 2009 : by A Asprakis   (USA)

PHL-IAH and return. Although Continental cheapens the experience by charging for all checked baggage, headphones and alcohol, planes both ways were clean and relatively new 737-900s, flight attendants polite, and they served a free meal (I think they are the only ones that do this domestically anymore). One point is the militancy of the IAH ground staff in terms of baggage weight - I was asked to adjust my checked bag to lose 2 pounds, as the limit was a non-negotiable 50 pounds. This made no sense to me, as I simply packed more stuff into my cary-on, thus taking the same amount of weight onto the plane.

CONTINENTAL AIRLINES customer review :  5 November 2009 : by H Davidson   (UK)

Glasgow - Newark Flight. I find it surprising an American airline can offer such poor service on board a flight, however the staff at Continental don't appear to care how badly they treat passengers. On both my outbound and return flights I requested a vegetarian meal and on both occasions was offered the response, "no vegetarian". Although I had specifically reserved a vegetarian meal, no apology was given.

CONTINENTAL AIRLINES customer review :  4 November 2009 : by Jeff Lemon   (USA)

SEA-IAH-MSY. SEA-IAH B737-900 appeared to be new, equipped with DirectTV system - I could not find any music only channels. The first class leather seat was comfortable overall. However, no pillows or blankets were offered, no choice of meal as they immediately ran out of the other entree. The meal was okay, service was attentive. Connecting flight a B737-800 with a clean interior. No service was offered on this flight.

CONTINENTAL AIRLINES customer review :  3 November 2009 : by R Forshaw   (UK)

Newark to Manchester on 30th Oct- or at least we were supposed to. 20 minutes before our flight we were told that Continental had overbooked and 3 of our party of 8 had no seats and could not fly till the following day (of the 3 without seats, 2 were children aged 6 and 12). We had done nothing wrong - booked tickets 10 months in advance and arrived early for check- in. Not only this but one member of staff at Newark was rude and uncaring. Please be aware of this policy of Continental Airlines as I gather that it is fairly common. They will only compensate you with travel passes and a meagre allowance for food and board until they get you another plane.