Cape Air

Not Verified | When you fly into Billings 4 hours before your flight. It would be nice to check in so you can go get a drink and relax or even eat. The only airline that would not let me check in was Cape Air. This has never happened before and it's a new rule the just implemented a month ago. So instead of enjoying a drink or food I have to wait in the lobby for a few hours. Last time I fly Cape Air. It's crazy they are the only airline that does this at the Billings airport.

Not Verified | Supposed to fly Cape Air from Martha’s Vineyard to Boston - 10:50AM - Saturday August 12. Got an E mail that the flight was canceled - 6 hours before. MV-is an Island. All subsequent flights were fully booked. My wife and I are in our 70’s - we had 2 large suitcases. Had to get to the Ferry - walk on - pay. Had to scramble at Woods hole to get a bus to Boston Logan - pay - missed our connecting flight to Toronto on Air Canada. We have flown Cape Air a few times before - never again.

✅ Trip Verified | Departure was set for 7:10am was able to check in online with no issues @ 6:30am same day. 6:42 showed no delay. Stating 6:40 being the latest acceptable boarding time. This was my first cause for concern since this small airport was closed not one employee TSA agent or otherwise. Placed a call got a recording about being closed and to call back after 8 or email. I "email" yet still there I stand alone in the rain. At 6:55 am I received the email from Cape air " we regret to inform you your flight has been cancelled" reschedule within 24 hours. Now I'm missing my connection not going to be on the west coast today. After finally getting an agent they don't apologize or explain just want me to rebook. I don't negotiate with companies that don't provide the services they accepted my money for while planning me in literally the dark with a valid explanation. She says it was a crew issue obviously we did inform you. The next days flight was supposedly booked. After the only option besides refunding my ticket was not going to get me there at an appropriate time to catch the last shuttle I chose the refund. I was spoken to like I had just done to her what cape Air did to me I wasn't interested in getting a discount or telling at anyone I only required decency and good business practices. Please spare yourself the time, headache and cash and book your flight with anyone besides Cape Air cause their motto is We just don't care about getting you there.

Not Verified | 7am flight scheduled was cancelled late the night before. Received an email after 9:20pm the night before, which was after retiring to bed for the night to be up at 0430 in the morning. Went to the airport for check in and was notified about the cancelled flight. I was given alternative flight choices including driving 2 and a half hours to Boston and paying $175.00 to park there for my trip duration. Instead, chose a later flight, completely changing my itinerary and now unable to choose seats on my connecting flights. My husband and I may not get to sit together and may be stuck in a middle seat surrounded by strangers. Also was charged $30 for a checked bag even though I specifically called and spoke with someone from the airline the previous day to confirm that we had free checked bags.

Not Verified | I or my family has flown this airline three times in the last year. Each time has been a disaster. The first was in the summer. Temperatures were high and we found out once on the plane there was no air conditioning. Several got off the plane in Burlington Iowa near heat stroke and throwing up. The second flight was near thanksgiving. Very cold in the Midwest. Once on the plane and taxiing we were informed the heat was on high but would not heat the cabin. Upon landing in Burlington Iowa my teeth were chattering and I was shivering from the cold. An elderly lady on the flight was so cold she could barely get off the flight. Then she found out the next leg of her flight had been cancelled. The ticket agent was of little help. Today, my sister's flight from Burlington Iowa to St Louis was cancelled with virtually no advance notice and forced to drive to St. Louis to catch a flight. Easily the worst airline experience we've ever had.

✅ Trip Verified | Booked the flight online with this being the last of a connecting flight. No ticket able to print and no check in time listed, just showed 10.15am. No one at the service desk upon arrival from connecting flight, check back a couple of times. Came at 10.15am and I was told we missed the flight. It was sitting on the tarmac, maybe give a check-in in time especially when you have no attendants? It’s Thanksgiving. Attendant didn’t try to reach the pilot. It’s a 6-8 passenger plane going to the middle of nowhere. They could have stopped. Worst ever in 25 years of flying. Take a rental car.

✅ Trip Verified | My Cape Air flight from Boston to Rutland was cancelled, only a few hours before we were supposed to travel. Cape Air first offered to refund us vouchers - which is against the law. I still have not been reimbursed, a full month later. They promised to refund me after a complaint with The Department Of Transportation - I suggest you do the same [dot.gov]. Evasive - I got a mail back stating I would be getting my money back and how this is all a misunderstanding, but that is it. They are playing that dishonest 'let's make it as hard as possible game, so that perhaps he will let it go'. It is the principle. Terrible airline.

✅ Trip Verified | Thanks Cape Air! Stranded in Boston. My flight from Boston to Rutland is cancelled - I received an email from Cape Air a few hours before I was supposed to fly out. Just like that. No offer to make other arrangements, no offer of a refund, absolutely nothing. Cape Air customer service is closed. When I wrote them an email to the address found on their website it bounced!

Not Verified | This airline is terrible. We are currently stranded in an airport 3 hours away from home after the airline cancelled two flights due to crew shortage. The Cape Air agent was reluctant to arrange ground transportation despite the contractual obligation to get us to our destination. I will never use this airline again.

Not Verified | Cape Air has cancelled several of our flights this winter due to "pilot shortage", with little advance notice. Then when I call to get a refund, they give you the option of waiting forever on hold or leaving a message. When I leave a message, they rarely call back. So I have been "Caller Number 3" now for the past 20 minutes, after starting at "Caller Number 5" about 40 minutes ago. Do they have like one live customer service agent for the whole airline? I am very disheartened with this airline, with there were other options for flying to small towns in Montana.