IndiGo

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 493 reviews
6/10
4 star Skytrax Rating
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1/10

"menu was extremely restricted"

(India)

Not Verified | I travelled from Mumbai to Jammu and from Amritsar to Mumbai. My Jammu flight was by Air India and return flight was by Indigo. I had good experience with Air India, served a meal and it was complimentary. On the other hand, I was not served anything for 70 minutes by Indigo. When ultimately they served, the menu was extremely restricted and was on paid basis.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAmritsar to Mumbai
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

“Their cheap fare is not worth it”

(United States)

Trip Verified | I thought I've seen the worst but this is even worse, the worst airline experience I've ever had. No food or on board entertainment whwatsoever during the long fllights to and from my transit in New Delhi from Singapore with Istanbul as final destination. I'm fine with that but the on ground experience has been terrible. At the gate I was told to go to desk for document check and asked to show visa to my final destination which is after Istanbul and has NOTHING to do with my flight with Indigo. And worst of all I lost my checked in luggage once I arrived in Istanbul. That has never happened in all my 25 years of frequent travel. All of those reviews you've seen about lost luggage & bad customer service with Indigo are completely true. Their cheap fare is not worth it. I regretted not checking Indigo's reviews before taking this airline for the first time on this flight. Looking back I would rather just pay more than taking the bait of cheap fare from Indigo. Avoid it.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSingapore to Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"pushed me to take a refund"

(India)

Trip Verified | They cancelled my ticket one week in advance on an international trip and when I pushed them to book me on another flight, they booked me on another flight but denied boarding to me at the airport and then pushed me to take a refund which I have still not received after 1 week. I had to book a long distance flight for 2 people from the airport which costed a lot more than my original ticket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Mumbai
Date FlownFebruary 2024
Ground Service 12345
Value For Money 12345
no
2/10

“Crew very nervous and chaotic”

(Bosnia and Herzegovina)

Trip Verified | I used to love flying Indigo for domestic flights in India but this long haul codeshare flight with TK was really disappointing. It is a too big difference with Turkish Airlines. Only a one time service on a flight duration of 7,5 hours on the leg Delhi-Istanbul, which is already extremely long. The second drink was only served to half of the people and then the crew disappeared. I was only able to get a coffee by a crew call. The third round was chargeable. What a poor service. Crew very nervous and chaotic. Very very Indian English, hardly understandable. Tiny seats, not even space for arms and shoulders. No Inflight Entertainment. No, Indigo, never again on a longhaul flight. There are better options.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Istanbul
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
2/10

"particular flight was terrible"

(Australia)

Trip Verified |  I've travelled indigo Airlines before and had a pleasant experience with them. However this one particular flight was terrible, we were flying out of Mumbai to Phuket. We entered the aircraft on the tarmac, and we entered a Mosquito infested cabin. Mumbai Airport seems to have a mosquito problem and this is a health and safety issue. During my flight I was bitten nearly a dozen times. The officials at Indigo Airlines and Mumbai Airport really need to tackle this Mosquito problem that exists at the airport. Thank you
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMumbai to Phuket
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“One of worst flight operators”

(India)

Not Verified | One of worst flight operators. They delay flight just 1-3 hours before schedule depature. Once the fight is near delayed departure time, they will delay it further. They are highly unprofessional and money minded and don't care for any customer. People also don't have options as they are the biggest domestic operators. They shamelessly make money from every thing in flight. You pay for boarding, seats, meals. I’m surprised why they have not started charging for using the lavatories.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHyderabad to Varanasi
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"website and mobile app is bad"

(Greece)

Not Verified | I had the worst customer experience trying to book the ticket. Their website and mobile app is bad, their payment system is even worst. I am not sure if I face issues as a foreigner and if the system works well for the locals but I have spent several hours trying to book a ticket and when I finally made it and I saw the money were taking from my account I thought that all went well. Out of luck I noticed some days later that the booking was not finalised and the money were returned to my account. They never contacted me via email about this. The actual ground service is actually good and their personnel on air is also good but their website and digital experience is the worst you can get.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Chennai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
8/10

"a good experience"

(India)

Trip Verified | Traveling from Tiruchirapalli to Guwahati was a good experience. It all started with which the services of Ground staff Sakthipriya T (Indigo) whose politeness and overall demeanour is highly appreciable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTiruchirapalli to Chennai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Excellent experience overall"

(United Kingdom)

Not Verified | Excellent Customer service. The whole Refund process of 3 flights, took hours instead of days. Initially I didn't get the otp, while trying to cancel the flights via their website, but it was faster/smoother via their app. A Customer service representative kindly called me for my initial complaint about the otp. Excellent experience overall.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAgra to Kolkata
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“They do not care”

(Germany)

Not Verified | For the first time ever after around 50 years of flying my baggage got lost. After insisting some staff were worried enough to deal with me as a European on a domestic flight. After 3 hours and 6 different employees I finally got a ridiculous pink copy of a handwritten report - like 50 years ago. In my hotel I wasted 2 hours trying to chat with them to find out if my loss has been registered - and jumped from position 550 to 26, then back to 3xx, back and forth, meaningless. After calling them a robot's voice sounded like a scifi-movie from the 50s, useless again. So far Indigo acts inhuman, without any empathy for my loss. They do not care. Who is interested in seat comfort when the baggage gets lost and nobody at Indigo cares?
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteDelhi to Mumbai
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no