ANSWER YOUR CUSTOMERS
» Airlines and airports can respond to user reviews.
Skytrax (“Skytrax”, “we”, “us” or “our”) is committed to protecting your privacy on the Website www.airlinequality.com (“Website”).
Amendments and updates to this Notice may be made from time-to-time. Any revisions will be posted on this page and where appropriate, notified to you by email, so you will always be aware of what information we collect and how we use that information. Please review this Notice regularly so that you are aware of any changes.
Skytrax may collect and process the following information about you:
As part of Skytrax’s service of verifying and publishing customer reviews for airports and airlines and/or sending newsletters or updates we will collect information that you provide by filling in the forms on our Website.
This information may include your full name, email address, country of residence, information contained on an airline boarding pass, e-boarding pass, ticket or e-ticket (or a photograph of your airline ticket or boarding pass), usernames, passwords and demographic information such as behaviour and preferences and other ancillary information about your journey.
If you do not provide this information, we will be unable to supply you with information relating to Skytrax’s services, verify your journey or review, or contact you with regards to your query or complaint.
We will use this information to carry out our obligations and to provide you with the information and services that you request from us, and to provide you with information about similar services. If you are an existing member, we will use this information to contact you with recommendations and suggestions of services or products which we feel may interest you. We will also use this information to notify you of any changes to our service and to ensure that the content on our Website is presented in the most effective manner for you.
In order to register a new member, Skytrax requires the full name, country of registration and an email address to create the account. Email addresses will not be shared with third parties, except as set out below. We collect further data from you as part of our verification of customer reviews. Any personal data that we collect for the purposes of verification, including receiving copies of boarding passes, e-boarding passes, tickets or e-tickets will only be used for the verification of a customer review. These details, including any photographs submitted by the customer, will be deleted when no longer required. This data is not sent on to third parties. For more information about how Skytrax verifies and monitors customer reviews please see our Editorial Policy here.
We may carry out automated decision making in order to provide you with the most suitable products and services for your needs.
For each of your visits to our Website, we may automatically collect the following information:
i. technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
ii. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
For more information on how Google uses the data collected via this service, see here: http://bit.ly/2hV2Eag
User’s located in the European Economic Area who visit our site are served non-personalised ads.
Non-personalised ads are ads that are not based on a user’s past behaviour. They are targeted using contextual information, including coarse (such as city-level) geo-targeting based on current location, and content on the current site or app or current query terms. Google disallows all personalised targeting, including demographic targeting and user list targeting.
We use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop Skytrax. This is known as ‘digital analytics’. This information allows us to more accurately understand individual behaviours.
To opt out of being tracked via Google Analytics, you can also use Google’s opt-out browser add-on: http://bit.ly/1tbNUmE
By continuing to use this Website, you consent to the processing of the above data by Skytrax and by the third parties used by Skytrax in accordance with their respective privacy policies.
WE MAY MONITOR AND RECORD COMMUNICATIONS WITH YOU (SUCH AS TELEPHONE CONVERSATIONS AND EMAILS) FOR THE PURPOSE OF QUALITY ASSURANCE, TRAINING, FRAUD PREVENTION AND COMPLIANCE.
Skytrax take all reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Notice. All information you provide to Skytrax is stored on Skytrax’s secure servers which are situated in the UK.
Once Skytrax has received your information, Skytrax will use strict procedures and security features to try to prevent any unauthorised access.
By using the services on the Website, you request and authorise Skytrax to use and share your information in the following ways (as appropriate):
When you register with Skytrax, we ask you whether you would like to receive our communications detailing offers, news and services from Skytrax and/or information from third party companies via email that we feel may be of interest to you. In order to consent to receive these communications, you will need to opt in during registration.
Where you have let us know that you are happy to receive information from us, we may send you communications that include new services and opportunities to take part in market research.
To stop receiving Skytrax’s promotional offers and alerts, please click the ’Unsubscribe’ link found at the bottom of each email or update your account preferences.
You have the right to:
We use the following cookies on this Website:
By using Skytrax, you consent to the practices described in this Privacy Notice.
Questions, comments and requests regarding this Notice are welcomed and should be sent by email to [email protected] or by post to 85 Great Portland Street, London W1W 7LT.
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