✅ Trip Verified
| On our American Airlines flight from MSO to DFW, we were diverted to LBB (Lubbock, TX) due to weather. It happens, airlines cannot control the weather. It's what happens after they can control! We were in a holding pattern waiting for the weather to get better; however, it did not. The crew, obviously, notified their dispatch as when we landed in LBB they left to the hotel. There had to be communication there so American knew we were coming to LBB. After landing, the crew let us know they had "timed out", meaning they could not fly anymore (FAA regs.). The pilot said, "We will probably be back around 5:00 AM tomorrow." Good communication so far. Then we were de-planed. We were told by the flight crew to proceed to the AA counter for options. Many people stood at the counter for several hours; no one showed up. A police officer for the airport, who was extremely helpful, tried multiple times to get someone from AA to respond; to no avail. We had to leave to go to a hotel as we had been traveling with little sleep, unfortunately, we did not have our luggage. AA would not remove the bags from the airplane. Multiple phone calls were made to AA's 800 number. Not one representative cared enough to even try to assist. We were only told to take it up with the local AA counter. Here we were at another airport, no baggage, and nobody to speak with. The AA android app, which is HORRIBLE, showed a new flight for us three days later. If we were told go to a hotel, get some sleep, and return tomorrow for the flight to connect to DFW, we would have been good. Instead nothing! We ended up at the hotel at 1:30 AM, then returned to the airport at 5:00 AM, as the Captain lead us to believe the flight would leave around 5:00 AM. Well, it did not! The flight ended up leaving around 10:30 AM. We had to book another flight on Delta, which was excellent BTW, to get to our final destination. We still have not been able to speak with a representative to get a refund. Needless to say we will not fly American Airlines again.