✅ Trip Verified
| Los Angeles to Chiang Mai via Seoul. We decided to spend a little bit more for our flight to Thailand in exchange for a better service and were disappointed: We could have saved several hundreds of dollars if we had used a Chinese budget airline. What was good about Korean Air were the flight attendants who were super friendly and helpful, on our return flight to LAX they even carried my carry on bag for me, when they saw that I was holding our baby. The reason why we won't fly with Korean Air anymore: I had ordered a "vegetarian oriental meal" (not vegan, but vegetarian which isn't as restrictive) What I received was a joke: it looked like someone had emptied half a can of peas into the aluminum container and thrown some bok choi leaves on top. No sauce, tofu, rice or potatoes. Horrible. My wife was still hungry after her meal and asked for a snack. The answer was: "we don't carry any snacks" (contrary to what their website says: "Snack Service A wide variety of snacks, such as samgak kimbop, cup ramen, pizza, and makkoli rice cakes, are served on long flights." The flight attendant explained: "we stopped offering cup ramen because of the smell" when my wife told him that she used to get ramen on previous flights. I had one can of beer at the beginning of the flight and ordered a gin tonic several hours later. This drink spilled because my table was defective (the kind which you pull out from the armrest). When I asked for another drink they watered it down and advised me "this is your last drink, each passenger is allowed to have only 3 drinks". I was not the slightest little bit drunken and very surprised because even on low budget airlines like Air India nobody told me how many drinks I could have. This is obviously a policy which is supposed to save the airline money. We both started to get a headache because of dehydration. When I asked for water, the flight attendant poured approximately 4 table spoons into a cup, I went back and forth several times between our seats and the pantry and each time they filled the cup only 50%. We were both thirsty during the entire flight. Before departure there was a bottle of water on each seat and as soon as the boarding was completed, they hurried to collect the water bottles from the vacant seats. (Probably in order to lock them up in the safe...) 5.) We had purchased an inflatable pillow which was specifically designed for air travel. As soon as my wife started to inflate the pillow, several flight attendants approached us saying that we were not allowed to use it. Obviously Korean Air's management made decisions in order to save money and we felt this nickel and dime culture during the entire trip. If we had chosen a low cost Chinese airline, we may have received some kind of rude treatment but enough to eat and drink for several hundred Dollars less.