Iberia

✅ Trip Verified |   Two flights in a row plane overbooked, several people booked in the same seats, chaos. despite early check in our seats were changed several times until we both sat in middle seat in different sections of the plane, but at least we got inside. Plane was late, did not catch connecting train. Small leg room, no free food. Its a low cost airline experience for a not so low cost price.

✅ Trip Verified | Nice aircraft, good seats and entertainment. Staff were a little standoffish, meal was ok but breakfast was really poor. On a 13 hour flight had to pay for snack. Fit the first time ever, people were allowed to sit in the seats normally dedicated for the crew, never seen that before. Check in was absolutely chaotic.

✅ Trip Verified | I bought Premium Economy and a seat-reservation for twice as much as in Economy. However, I was downgraded because they had sold the seat twice. I was promised a 75% compensation but only got 25%. After 5 weeks of complaints they will not explain why they refuse to compensate according to EU-regulations.

✅ Trip Verified | Iberia to Madrid and then Iberia Express to Gran Canaria. Friendly crew on both flights. The food was tasty and nice wines. The seats are a little cramped even though the middle seat is empty. Very satisfied anyway.

Not Verified | I had a horrible experience with the customer service at Iberia. Their employees are not adequately trained to handle customer requests. I wanted to upgrade my seat or ticket, but they could not assist me. I called them to upgrade, and they informed me that online upgrades were only possible within 24 hours of the flight. When I called back within the given timeframe, I requested an upgrade because the online option was not working on their website. They told me that the airport ticket counter could help me with that. However, the airport ticket counter informed me that the flight was fully booked and they could not do anything about it. But when I boarded the plane, I discovered it was not fully booked. When I asked the flight attendant why the ticket counter had said that, they were also unaware. This shows that Iberia's employees are not trained well enough to handle such situations.

✅ Trip Verified | Iberia has by far been the worst experience since ages and being a frequent traveller using many different airlines. The app is a nightmare. The crew arrived late, so that a technical issue could not be detected on time but only after boarding of all passengers. We landed with a delay of roughly 1 hour and there were no apologies, neither from the flight deck or the crew. To complete the whole story, the baggage got lost despite a stopover of more than 1h at MAD . I strongly recommend avoiding this airline if possible.

✅ Trip Verified | I bought a last minute ticket in Economy and went for a paid upgrade at the airport for a reasonable price. Only hand baggage as this was a short trip. There were two male attendants really friendly and competent. Service started soon. Marinated sardines were just ok, but pork tenderloin and profiteroles were really tasty. The only drawback was that there was no wifi available during the flight. Never mind, I could still work on my laptop, and leave Instagram for when I disembark. I would repeat the experience without hesitation. Well done, Iberia.

✅ Trip Verified | A good and comfortable flight on Iberia's Business Class from Madrid to Zurich. Excellent food, squids with black rice and a very good and attentive service for beverages as well. Unfortunately, the connectivity with wifi was not available. I recommend this airline on this route.

✅ Trip Verified | Poor service. Flight delayed, made me board in last group having a pet (stressing out in the boarding area). Very dirty seats, no one had cleaned. Poor crew cabin service. Also, most options in the paying menu during the flight were unavailable. I asked for three different products that they had run off at the very beginning of the flight. Made us wait 1 hour for the luggage.

✅ Trip Verified | Day flight to Brazil. Quick check-in Good and healthy food. Nice seats and clean aircraft. On time all the way. Empty seats were occupied during the flight by some friends of the crew coming from Economy class. It was common in the 80s and 90's.