Edelweiss Air

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 108 reviews
6/10
4 star Skytrax Rating
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2/10

"leg room was completely inadequate"

(United Kingdom)

Not Verified | The seating and leg room was completely inadequate for a long haul flight. I have flown economy with other airlines and it is never wonderful but this was like a short haul economy flight. I am small and only 5’2” and it was like 11 hours of torture.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Havana
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"the best European holiday airline"

(United States)

Trip Verified | I had yet to use Edelweiss but had seen them reviewed positively so we used them on a return home from Tenerife to the United States via Zurich. I'm giving 10/10 on the basis of a European holiday airline; it's not that they're necessarily at five-star standards, but they are without a doubt the best European holiday airline out there. Check in at TFS is handled by the airport staff and not Edelweiss, but it is efficient and the airport is clearly used to handling large numbers of passengers. TFS terminal has more than you would expect prior to your departure. Gate agents were a little haphazard in handling boarding; they didn't seem to realize that Switzerland was part of the Schengen Zone and at first were requiring everyone show their passports only to stop midway through boarding. They also began the boarding process before the gate was open. Not Edelweiss' fault as these were not their employees, but a bit comical. I'm giving them five stars on their ground service for how quickly the bags came off at ZRH, not for that. Once on board, it was quite clear how superior Edelweiss was to their competitors. Their aircraft was clean and comfortable. Not necessarily ultra-modern, but these days, any seasoned traveler can tell you that's a good feeling when the cabin is a bit older and cozier. Your backside will definitely appreciate those padded seats. Edelweiss seats are by far the best in this sector of the industry and on a four-and-a-half hour flight, you'll really appreciate that. I was also pleasantly surprised at how much Edelweiss fed us with included food, snacks, and beverages. On Eurowings Discover or any other similar carrier, you'll be swiping your card for everything. The food was solid--had couscous, which wasn't earth-shattering but definitely acceptable, and their bread was delicious and hot. Drink service is everything you'd expect. The gingerbread cookies at the end are a delightful way to end the flight. Flight attendants were very friendly and personable. I only know a little German (and the Germany variant), so they got a bit of a chuckle for some of the words I used and responded with the Swiss German equivalent. They also spoke English with perfect proficiency to anyone who needed. IFE screens showed the nearest city to where we were, how far away it was, and pictures/information on what there is to see there and whether Edelweiss services that city. Definitely good in-flight advertising. The buy on board shop actually had a few interesting things. Prices aren't cheap, but they never are. Landing in ZRH was right on time and despite some weather, the pilots handled it very well. Got to our gate and deplaning was in an orderly fashion. ZRH is my choice for best connection airport in Europe. Very good shops/places to eat but also impeccably clean, comfortable, and easy to use. We stayed overnight in a hotel nearby and came back the next morning, so we got our bags in ZRH and that was almost effortless. They were out on the belt by the time we made our way down to the claims (and it was a very short walk at that). The nicest execution on an airport Christmas tree I'd ever seen, too. If you're looking for a way to get to a sunshine destination without the nightmare of European holiday carriers, Edelweiss is clearly the way to go and their codeshare services with LX means that you can book one ticket with most Star Alliance carriers. I highly recommend them and will be using them again.
AircraftA320-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife to Zurich
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"never fly this airline again!"

(United States)

Not Verified |   Edelweiss charged my wife and I $313.00 for two carry on pieces of luggage that were supposedly over 50 lbs each. But they were not. When we received our tickets we understood that we were allowed one free bag each under 50 lbs. We were charged in Las Vegas for the trip to Zurich, but were not charged on the return trip for the exact same bags. When we got home we contacted the airlines about this situation. We were asked to provide evidence that we should not have been charged. We provided the evidence which was on our tickets. We received no further response from the airline despite repeated attempts to contact them. Additionally the flight was very hot and uncomfortable as the air conditioning was apparently not functioning properly. We will never fly this airline again!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLas Vegas to Zurich
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"ignored by customer service"

(Switzerland)

Trip Verified | Our flight was delayed to the next day after departure was aborted due to a flat tire that somehow went unnoticed. Edelweiss then lied when I requested compensation under 261/2004 saying that the flight was not eligible when it is. When I pointed that out, I was promptly ignored by customer service. I had to open a case with a third-party passenger rights company.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteZurich to Faro
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Worst service ever"

(Peru)

Not Verified | I would never use this airline again. My flight was almost 10 hours and had to spend all of it in a jumpseat. The person next to me was a very oversized man occupying half my seat so I had to move to the flight attendant seat all the flight. I had complained with the airline since I land and no credit or reimbursement of my ticket. I guess that for them caring for a "fellow passenger" means at the same time to not care at all for the other. Worst service ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Calgary
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no one has their luggage"

(United States)

Trip Verified | In a group of 34 people from Zurich to Split, no one has their luggage now and we depart from Split in 2 days for the next 11 days of our trip. Swiss Air/Edelweiss has NO email, phone numbers do not get answered, there has been no communication, and there are 7 flights owned/operated by Swiss Air that depart Zurich for Split before 9:00AM but they somehow can’t get our baggage to us until two nights after they failed to load them… and possibly not even until the day that we’ll already be gone.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Split
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"never flying Edelweiss again"

(Germany)

Trip Verified | Flew from Tanzania to Berlin, on the way to Berlin both suitcases got lost took them 4 days to deliver, no compensation. One suitcase damaged writing them now 5 weeks and nothing, it is quite shocking . On the way back to Tanzania one suitcase got lost again, I hope I will get it at least back . Two flights and so much problems for me, never flying Edelweiss again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBerlin to Kilimanjaro
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"deplorable and unbelievable"

(Switzerland)

Trip Verified | The worst experience with the baggage. Two times I have flown with them and two times they have lost my baggage. This time they don‘t even know where my baggage is! It’s deplorable and unbelievable!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteFrankfurt to Zürich
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
7/10

"reimbursed me all my costs"

(Australia)

Not Verified | I had previously been critical of my flight to La Palma where the plane was diverted and I tried to get reimbursement for my costs incurred to reach my destination. However after a longish delay the airline reimbursed me all my costs. So full credit to them
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZurich to Palma
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst airline I’ve ever flown"

(Germany)

Not Verified | Worst airline I’ve ever flown. Flight was delayed by 7.5hrs. They didn’t provide anything but a 20CHF voucher for food (enough to buy a croissant and a coffee) and a 30min WiFi voucher. Staff was incompetent and impolite. After complaining via email 4 times, nobody replied or offered compensation. Choose to fly Edelweiss if you don’t value your time and your dignity.
AircraftA340
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteZurich to Phuket
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no