Corendon Airlines

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 54 reviews
3/10
No Skytrax Rating
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1/10

"Such a terrible airline"

(United Kingdom)

Trip Verified |  Such a terrible airline. First of all, staff on the plane were rude. My husband bought coffee. Staff lady gave him coffee with a lid not being closed properly so my husband spilled hot coffee on himslef! And then she dares to tell him to be careful! Secondly, they damaged our suitcase. Scratches all-over and a missing wheel. Thirdly, customer service is just beyond. For our damaged suitcase (which is extra large, sturdy, hard plastic, 4 wheels) they offered only £25! I provided them my bank statement with the proof of price paid but they do not accept such proof! They keep ignoring my questions. And it is so difficult to chat with them as their level of English is so poor. I keep emailing them since May 2023 but they only say the same thing and keep ignoring my questions.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Gatwick
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



15th January 2024 : Corendon Airlines response

Good morning, your request will be processed and completed by the responsible department. We ask for your understanding that we cannot help with this process via our social media channels due to the customer's data protection regulations. Please feel free to contact the responsible department again for any further requess. With kind regards

1/10

"No service at all"

(Denmark)

Not Verified | When we bought the ticket, we had a good flight time home and that was one of the reasons why we decided on that flight. Even before the day of departure Corendon Dutch Airlines changed the flight time two times till the worst (arriving in CPH in the middle of the night, which was extremely hard for my 83 years old dad and which forced the rest of us to take another day off and forced us to change the parking reservation). On the day of the departure we arrived at the airport (Gazipaza) and when we were in the check in queue Corendon Dutch Airlines cancelled the flight. It was nearly midnight. No one knew when we could go home and the level of information was very inadequate. We went into buses. The bus driver didn’t know where to take us and drove us around the area for an hour before he found the right hotel (it was only a 20 minutes drive). It was the most lousy hotel ever! So dirty. No light in the corridor. My sister and her husbands room had wet towels and make up on the pillow. And the door was smashed by a closed fist. My niece got harassed in the elevator by the baggage boy. It was a nightmare! The delay ended up to be over 12 hours. And Corendon makes it so difficult to claim a compensation! So unethical! No service at all.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGazipaza to Copenhagen via Søborg
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



16th October 2023 : Corendon Airlines response

Good morning, if you booked via Corendon NL please contact [email protected] We wish you a pleasant day

10/10

"I found them to be very good"

(United Kingdom)

Not Verified | Second time flown with Corendon Airlines this summer. I found them to be very good. Call center couldn't have been anymore helpful even calling back. Check at online was to be fair not plain sailing but got there eventually. The agent at AYT was very pleasant. The majority of the operating crew were fantastic being very friendly and professional. They were very well presented obviously complying with high uniform standards as they should. Unfortunately they were let down by a miserable "cabin chief". His attitude made it clear he'd rather be somewhere anywhere else other than on that aircraft. Had the front galley curtain stretched as tight as possible over the whole galley area denying access to the front toilet from the cabin. Not professional.
AircraftBoring 737 8 MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Glasgow
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes



29th September 2023 : Corendon Airlines response

Good afternoon and many thanks for your feedback. Your views are very valuable to us and we will inform our relevant department. Hope to welcome you again soon on one of our flights. With kind regards

1/10

"forced to pay 10 Euros each"

(United Kingdom)

Not Verified | We chose the airline because of the price. At the counter for check-in we were forced to pay 10 Euros each. For 4 hours no drink and food. The cabin was so small flight attendants wanted us to sit with our luggage. We refused we had to beg them to create space coz other people choose to pack their luggage in our compartment, it was annoying. I guess that's what we get 4 using a cheaper airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTurkey to Birmingham
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



29th September 2023 : Corendon Airlines response

Good afternoon, an online check-in is only necessary for the ECO and PROMO tariffs so that no costs are incurred at the airport. Our passengers will be informed of this directly when booking. If you have booked through a ticket office, please contact them. If you have attempted an online check without success, please contact us directly via Facebook or Instagram (providing your PNR number and a screenshot of the error message) so that we can check your request. with kind regards

1/10

"didn't care to solve the problem"

(Germany)

Trip Verified | Terrible attitude from the flight attendant. They were so reckless and didn't care to solve the problem that occurred during the boarding. They didn't help the passengers and they didn't organize the passengers when they were trying to find their seats. A man was yelling at everyone although he was not following the rules and the crew didn't do anything about it.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteEdremit to Köln
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



4th September 2023 : Corendon Airlines response

Good morning. Thank you for your feedback. Your views are very valuable to us and we will inform our relevant department. With best regards

1/10

"wouldn't travel with this company again"

(Greece)

Trip Verified | I wouldn't travel with this company again, nothing positive from check in to getting on the plane everything sucks. When it came time to pick up my luggage it came broken and without the lock so I'm still struggling more until I reach my destination. Δεν θα ταξίδευα ξανά με αυτήν την εταιρεία τίποτα θετικό. από το check in μέχρι μέσα στο αεροπλάνο όλα χάλια. και όταν ήρθε η ώρα να παραλάβω την αποσκευη μου ήρθε σπασμένη και χωρίς το ροδακι με αποτέλεσμα να ταλαιπωρηθω ακόμα περισσότερο μέχρι να φτάσω στον προορισμό μου.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteHeraklion to Cologne
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no



25th August 2023 : Corendon Airlines response

Good afternoon, in order to process the request, please fill out the dedicated form https://www.corendonairlines.com/en/contact/after-your-flight (Baggage-related issues-For passengers). The responsible department will contact you as soon as possible. Best regards

7/10

"Recommend to anyone!"

(United Kingdom)

Trip Verified | There are a lot of negative reviews for this airlines but for a budget airline what do these reviewers expect? Premium airline service? They have obviously never flown on EasyJet or Ryanair to make a comparison! Flew to Turkey from Manchester and was quite impressed by their check-in, service and legroom on the 737 plane. Recommend to anyone!
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Dalaman
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes



21st August 2023 : Corendon Airlines response

Thank you for your positive feedback. For Corendon Airlines, customer satisfaction is our greatest goal and a challenge that we are constantly working on. That is why we are all the more pleased to receive such objective information and to forward it to the responsible departments. We would be happy to welcome you again soon on one of our flights and wish you and your family all the best.

1/10

"never been on such an awful flight"

(United Kingdom)

Trip Verified | My husband and I have just had the misfortune to fly with this airline. We booked with Thomas Cook and this was the airline they choose to use and we had already paid our deposit before we realised. I have never been on such an awful flight ever! We were rammed in like sardines, my husband who is average height just about had his knees under his chin. The seats were narrow too so you became well acquainted with your neighbour. The aircraft was far too hot and the air conditioning was totally inadequate. There was no in-flight entertainment, not even the usual booklet in the seat pockets. Menus of the food they were selling were not available so the in-flight service took forever which inconvenienced anyone wanting to use one of the two toilets aboard. It was packed with children, I have never known so many children on a flight given it was not school holidays, most of who screamed and cried for all four and half hours. The adults weren’t much better as they too seemed to have no volume control either. The staff made no effort to ask parents to control their children or to assist with suggestions of how distract them or ease their distress. I have flown with football fans after a long delay at Heathrow and that was far less noisy. We thought the flight out was maybe just bad luck, however the return flight was just as awful. One minor plus, we had none of the much mentioned problems with the online check-in.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Antalya
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



24th May 2023 : Corendon Airlines response

Good morning and Thank you for your feedback. Your views are very valuable to us and we will inform our relevant department. With kind regards

1/10

"What a terrible airline"

(Germany)

Trip Verified | What a terrible airline. Never again. 10 times worse than Ryanair. We had booked a direct flight from Hannover to Fuerteventura. A week before the flight was moved forward by two hours because the plane flew to Gran Canaria before to drop people off there and for the return flight to Hanover to pick up people again. A four and a half hour flight became a seven hour flight. Unbelievably badly organized. The staff was very unfriendly and did not speak English very well. On the return flight then the same. Only that we had no stopover but as the last then in Fuerteventura have boarded. Our reserved seats were occupied and we could not sit together as a family and sat completely on different seats. My father had specially booked an aisle seat so he could stretch his operated leg. But he had to sit in the middle. A total chaos because no one sat on his booked seats. Also here the crew spoke even worse English than on the outbound flight. German spoke no one from the crew, which was a real problem for the 90% over 60 year old people. This airline, never again. They should be revoked the license.
AircraftBoeing 737-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteHannover to Fuerteventura via Gran Canaria
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no



24th March 2023 : Corendon Airlines response

Good afternoon and hank you for your feedback. Please contact us via Twitter or Facebook direct message, stating your pnr number and the pnr number for the seat you booked, that we are able to check it. With best regards

1/10

"cancellations not being refunded"

(United Kingdom)

Not Verified | Flight on 26.06.2022 Manchester to Dalaman delayed by 3.5 hours. Claimed for compensation on the 5.07.2022. 8 weeks later I get a message back saying they have agreed to pay compensation. It will arrive in 6-8 weeks, quite why it takes this long when the likes of EasyJet/Ryanair do it in 14 days is beyond me. Anyway. It is now the first week of February, a full 7 months since my holiday, and the money has still not been paid. There are countless reviews of this company stating the same thing, cancellations not being refunded after over 6 months etc. There is no recourse to do anything over the phone they just fob you off, and they completely ignore online messaging even though you can see they have read them. I have been to CAA who are now awaiting a response, do not use this airline if you can't afford to lose this money as they WILL NOT compensate you to allow you to get the money back to book elsewhere. Absolute joke of a company. I get a company can be busy and things can take longer than normal, but 7 months for an 800 euro payment? Come on.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Dalaman
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no



8th February 2023 : Corendon Airlines response

Good morning. Compensation requests (delays) are processed and completed by our specialist department.We ask for your understanding that we cannot help with this process via our social media channels due to the customer's data protection regulations. With kind regards

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