TUI Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 81 reviews
5/10
3 star Skytrax Rating
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7/10

"I’d fly with TUI again"

(United Kingdom)

Trip Verified | Seats in economy cabin very comfortable compared to a lot of airlines. The hot meal was of good quality, however on a 13 hour flight it was the only hot meal and a small roll before landing. You need 2 hot meals on such a long flight, we were so hungry when we got off the aircraft. Half of the crew were tui Scandinavia crew they were lovely very glam and hard working, the uk based crew could learn a lot from these guys. The uk based crew on my flight out looked a mess and done the bare minimum and weren’t very pleasant. Drinks were plentiful also which they only served at specific times throughout the flight as I heard them say no to a few people when they asked outside of the service, I think this is great, stops people getting drunk and annoying on a long flight which makes it more pleasant for everyone. The 13 hours went quickly and I’d fly with TUI again.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePhuket to Manchester
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

“Food was dire”

(United Kingdom)

Trip Verified | Economy is economy and it’s never ideal let’s be honest, however the seats were ok and the flight was bearable. Crew done their job satisfactorily. Food was dire, on a 11 hour 45 flight you get one hot meal( which is barely 2 mouthfuls) and snack pack half way through the flight full of sugary biscuits and a Kit Kat etc then before Landing a yogurt and a croissant. I’d definitely advise to take your own food. Inflight entertainment very basic. Toilets filthy and falling to bits all covered with tape. Tui is definitely not Emirates but it could have been a lot worse. You get what you pay for.
AircraftBoeing 787-8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteManchester to Phuket
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"exit seats worth the extra"

(United Kingdom)

Trip Verified | Return leg was changed to a Boeing 737 Max, though the outbound one was a Boeing 737 800 as usual. Layout the same , though the Max was noticeably quieter re engine noise etc. Both flights pretty good. Aircraft clean and staff efficient. Overwing exit seats worth the extra on a longish haul down to the Canaries. As so often the case there was no consistency on the baggage rules being implemented. The check in staff at Norwich were very 'jobsworth' enforcing the 25kg rule (I was a couple over...my oversight), and I was duly marched off like a naughty schoolboy to pay the fine. However at TFS, with exactly the same cases/weight, the (Iberia) check in clerk did not bother, and indeed asked us if we wanted to check in more , free of charge. Just do not see the point of upsetting passengers as it's obviously not necessary.
AircraftBoeing 737 8 MAX
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTenerife South to Norwich
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

“Pleasant enough flights”

(United Kingdom)

Not Verified | Day-before baggage drop before an early departure was very good and very welcome. Security screening at 05:00 at Birmingham was a dog's breakfast, but that's not the fault of TUI. Pleasant enough flights in both directions, with surprisingly comfortable slimline seats (but be aware that it gets quite cold next to an emergency exit!) It's a standard economy service, with paid-for refreshments and no in-flight entertainment - and there's the big problem. These flights are between 5 and 6 hours, so getting close to, say, UK to Dubai flight time. I really would hope for some refreshments to be thrown in (even BA manages a very pleasant sandwich box in economy on the shorter route to Cairo) and, while I am happy to read, the option of some movies ought to be there for this length of flight. A particular 'shout out' to the pilots on the return trip, who landed skillfully on the first attempt during a storm that had caused many diversions and cancelled flights.
AircraftBoeing 737 Max 8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBirmingham to Sharm el Sheikh
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

“6.5 hour flight was a nightmare”

(United Kingdom)

Trip Verified | I know that cabin crew are busy people and have to be careful what they say to passengers, but I sat through 6.5 hours of mayhem. Children were running about during the whole flight, and the father of a boy in front of us changed his son's messy nappy on the seatback food tray. A child crawled under my seat and one vomited on my backpack. The parents of the children had absolutely no respect for other passengers, but surely cabin crew could, and should, have intervened. There is no complimentary food on TUI flights under six hours, but with a late take-off and allowing the running and screaming children to carry on, the 6.5 hour flight was a nightmare. I'll try and refrain from flying with TUI in the future.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSharm el Sheikh to Birmingham
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Don’t trust any promises made by TUI"

(United Kingdom)

Not Verified | Further to a change in the plane TUI had planned to use, our pre booked and pre paid seats were given away to another party that had decided to sit in them. The plane was utter chaos because of this group. We, a family of four, had to stand at the back of the plane for half an hour, carrying a hysteric 2 year old and an 8 year old whilst new seats were found. Not a great start to an expensive holiday. We were offered £20 per person (the party next to us were offered £30 per person) as a refund to take alternative seats that we have booked and paid for. Being the nice family we are we took to offer, mostly, to help the over whelmed air hostesses. We even signed for this arrangement. On arrival back to the UK TUI have not honoured the refund. The refunds that the air hostess had agreed and signed for on the plane at the time of the chaos. Utterly disappointed. Don’t trust any promises made by TUI. Their customer service are now ignoring me.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteStansted to Palma
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"crew were friendly and efficient"

(United Kingdom)

Not Verified | Glasgow - Verona - Glasgow. Both flights were fully booked. Both flights were on time and crew on both legs were friendly and efficient. Seats were extra legroom and were fine for my 6'3 frame. All in all a pleasant experience. Verona airport is currently undergoing work for the winter Olympics in 2026 and I'll review it separately.
AircraftBoeing 737/8
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteGlasgow to Verona
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"much better than BA or Virgin"

(United Kingdom)

Not Verified | I was very impressed with economy service levels. After flying long haul with BA and Virgin, Tui long haul was a first. The aircraft was light and airy without any sense of claustrophobia. The crew worked very hard outbound serving plenty of drinks and the meals were good. The crew were professional but approachable and the inflight entertainment very watchable. The journey back offered less however was overnight. The breakfast was a bit of a disappointment as we were promised a hot meal, but had some cold items. I actually slept for a number of hours and being tall, this is quite an achievement for me! Overall, much better than BA or Virgin.
AircraftBoeing 787-9
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBirmingham to Cancun
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"fly with Ryanair next time"

(United Kingdom)

Not Verified | Tui app was down so I couldn't check in online. A member of staff said the app isn't compatible with Google! Flight home was delayed by 4 hours. I rang the taxi driver who was picking me up from the airport. He said he'd check the flight arrival time online. But the Tui flight tracker wasn't working so he couldn't check.. The poor taxi driver was waiting for 2 hours at the airport. Many people I've spoken to have had similar experiences over the last 2 years. Ryanair are far more competent. I'll definitely fly with Ryanair next time.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Kefalonia
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Would not recommend it at all"

(United Kingdom)

Trip Verified | Terrible experience from the minute I I got to the airport. Total chaos at the check in. Plane old, seats were the most uncomfortable I’ve ever experienced, hardly any legroom, seats worn out and almost no cushioning left. Not the best for 4 hours flight. Crew on the outbound flight were miserable and unfriendly, cabin manager was terrible, rolled his eyes and he definitely didn’t want to be there. Would not recommend it at all
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBirmingham to Santorini
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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