✅ Trip Verified
| San Francisco to Montevideo return via Panama. Seat belt signs were left lit for the entirety of all 4 flights even though the rides were smooth. Announcements over the speakers are often unintelligible in English (they’re fine in Spanish, and Flight Attendants can communicate in English in a face-to-face conversation). I was unable to use the web check-in for the return flight at MVD (a Chat agent told me this happens at random), so I had to endure a slow check-in process at the counter; 40 minutes is a long time to wait when you are 15th in line and there are 6 agents behind the counter but only 2 of them are processing passengers. It gets cold in flight, and on some flights you get blankets, on others you get pillows, on others you get both, and sometimes you get neither (so: be prepared and bring your own). The aisle seats (C and D) have much smaller foot space than the other seats. For the PTY - SFO flight, there is a security check at the gate, and you cannot bring your bottled water on board (I like to sip water during the ascent and descent). Now, the good parts. The price was very competitive for a same-day flight I had to get for a family emergency. Check-in and boarding were very smooth at SFO and PTY. The Boeing 737-800 planes were modern, clean, with large overhead bins, and seat-back screens with a decent amount of movies and games. All flights departed and landed on time, and my suitcases arrived at the destination in good shape. The FAs were excellent, always readily available (the few times a call button was pushed, I observed that an FA responded within 1 minute --no kidding!). Seat comfort and meal size were OK for economy (meals were better quality than Avianca’s, which I also flew recently). For my return flights, I decided to pay the extra $50 per segment, to move to an emergency exit row, and it was worth it for each ~7-hour flight. Note, though, that there are 2 over-wing exit rows, and the forward one (row 17 on my plane) has seats that don’t recline, while the rear one (row 18) DOES recline and thus you get the benefit of great leg room and you can recline normally. I’d like to reiterate: the FA's seemed eager to provide professional service, and they are the most memorable face of the airline, so in recognition of their efforts I would recommend Copa to my family and friends.