"unwillingness to fix the issues"
Patrick Jones (United States)
Not Verified | I purchased a roundtrip ticket for my girlfriend to fly from SLC international to Las Vegas International. I specifically purchased seat 3D for accessibility and leg room as well as a quick exit as she is currently disables as she needs a full knee replacement. When she boarded someone was in her seat, so she sought help from an airline representative who told her that she was wrong her seat was 23D which is way in the back, little leg room, long walk with bag to exit. It aggravated her knee so badly that it ruined our weekend trip. She ended up staying in the whole weekend in our room because she could barely walk. I attempted to contact Frontier to cancel the return flight as I paid for a different flight on American as I did not want her treated this way again. I never did get through until this morning and nothing. Pretty much too bad sir, we do not care we violated ADA standards and law, we don't care about our staff's unwillingness to fix the issues. We are doing nothing. Sad thing is we are talking 90 dollars. Its not even the money, its the point of how they treated her, disregarded her injury and then will not even give me an apology.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Salt Lake City to Las Vegas |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"overcharged $276 for a $75 bag"
Ken M Mooney (United States)
Not Verified | On April 13th I was overcharged $276 for a $75 bag. Support is only via chat and you cannot get a phone call. It took over 30min to speak with someone via chat. The first specialist claimed that the charges were for carry-ons (which we already paid for) and an overweight bag (which was paid for at the gate, and not by me) basically, they lied. The case was escalated and the person tried having a conversation in a non-stop circle in hopes of confusing me.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Phoenix to Chicago |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"had to be removed to change the tire"
M Keele (United States)
✅ Trip Verified | Ridiculous lines and was delayed 35 mins due to incoming flight but failed to do flight checklist until all passengers and baggage loaded, then pilot announced that the air in a tire low so they needed to change tire and everyone and their luggage had to be removed to change the tire. Went from a 45 minute delay to a 2 hour delay for no reason The luggage staff make it really uncomfortable for everyone else traveling. They literally made each individual regardless of size of purse or satchel get out of line and go over to a size rack.
Aircraft | A320 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Philadelphia to Charlotte |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Terrible experience"
S Holmes (United States)
✅ Trip Verified | We flew round trip from Minneapolis to Phoenix. This was our first time on Frontier Airlines. Terrible experience. Departure was 3 hours late. App never reflected a delayed departure. No reason given when we finally boarded. Seats were more tightly packed in than any other airline we’ve flown so on return trip I paid $39 for an exit row for my 6 ft 5 in husband. When we boarded, the seat that had been shown online as an exit row seat that I paid for was not an exit row seat. They had a different configuration online than the plane we were on. When I requested a refund they stated they don’t do refunds for seats and refused to accept any responsibility for the inaccurate seat map on the app. There were no plug ins for devices. No screens in seat backs. Seats did not recline. Carry on bags were $70 each. Checked bags were $60 each and had to be no more than 40 pounds or you paid even more. Snacks and beverages were offered for sale, not complementary like most airlines. When we landed there was not crew to direct us in so we could not deplane. We won’t spend a dime with this airline in the future. No customer service what so ever. Trip cost as much or more than a premium airline in the end.
Aircraft | A320 / A321 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Phoenix to Minneapolis |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"2 hours for a representative to show up"
R Smith (United States)
Not Verified | Their kiosk was broken so I had to wait 2 hours for a representative to show up, and then they delayed my flight by two hours because one of the flight crew was late!
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Little Rock to Ontario |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"expensive bag fees"
J Deane (United States)
✅ Trip Verified | It is my bad for booking with them without reading the reviews. A silly mistake that wont be repeated! Their cheap fare that grabbed my attention, quickly more than doubled after adding expensive bag fees (checked bag $70, for only 40 lbd, and even more expensive for a carry-on!), and then there are assorted nickel and dime fees. There are no snacks or drinks unless you pay exorbitant fees ($5 for water or can of coke), and no way to charge electronics on board. The seats weren't too bad, unpadded though. But I only had an hour flight to Philly from Boston.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Boston to Raleigh |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"Worst customer service ever"
Declan Letourneau (United States)
Not Verified | Frontier had the worst customer service in my life. We get off an Aer Lingus flight with an hour-long layover. We walk over to the frontier line, rudely waving her hand at us to leave. She kept saying no, no, go away. She says we're closed, and every other airline, including Spirit, was helping passengers. We got some stuff from Dublin, Ireland, and she said to throw it away. Security let us keep it. The gate was chaos. The workers at the gate kept pulling other people over for no reason, even if their bags fit. She pulled someone over, saying pay $99. She started tearing up. She got to get on with a lot of other people's support. She also pulled me over and almost made me pay $99. Frontier Airlines does not care about anyone except for money. On the intercom, they canceled a flight for no reason. Worst customer service ever.
Aircraft | A321 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Chicago to Atlanta |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"It is not worth it"
E Walden (United States)
✅ Trip Verified | Save yourself the time, $ and headache from the rude and unprofessional staff! It is not worth it! It was my first and last time traveling with them!!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Grand Rapids, MI to Fort Myers, FLA |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“company is not reliable at all”
Elvis Gonzalez Bailon (United States)
Not Verified | This airline did not give me my refund when I canceled my flight within the required 24 hours. I contacted a customer service thanks to the help of Justfly, I spoke on the phone the same day I canceled, and they told me they would send me my refund within 10 business days. It's been more than 10 days and I contacted them to ask about my money and they told me that they were only going to give me a credit for another flight when that was not what they told me. This company is not reliable at all. They steal your money. I will not travel on this airline again. They are thieves. A customer service named Alma Disque was helping me and it was the worst help I could have received.
Type Of Traveller | Solo Leisure |
Seat Type | Premium Economy |
Route | Minneapolis to Newark |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"you get what you pay for"
C Matt (United States)
Not Verified | You get what you pay for. No frills nickle and dime airline. Airline profits from ancillary revenue from water to luggage to a seat there’s a charge. Flying Frontier reminds me of taking a school bus when I was a kid. The service is so poor I’ve never seen a service rep make an effort to accommodate a passenger. I would believe that if they could charge for flight attendant smiles they would. This airline changes itinerary or cancels flights with regularity and their notification system is inconsistent. Sometimes the app notifies a passenger of changes and sometimes not. If you ever are in an urgent situation and need to speak with someone you’ll become disgruntled. In summary no frills and no service. It’s cheap but you get what you pay for.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Sarasota to Philadelphia |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |