✅ Trip Verified
| I'm actually typing this from the air on my flight from San Juan, Puerto Rico back to Atlanta. Several weeks ago I booked a R/T flight thru Frontier to San Juan to celebrate my birthday this past weekend. I've flown with them one other time on a trip to Los Angeles a couple of years back. Which, I might add for a cross country flight, was uneventful. Now, departing from Atlanta on Thursday 9/20/18, my flight was delayed an hour for reasons unbeknownst to me. A mild setback-- but no biggie. I had a fabulous trip until it was time to depart on Sunday. Approx 30 min before take off an announcement was made that there would be a delay due to mechanical issues. Then 15min later we were told that our 440pm flight was going to be delayed until the next day. After grabbing my bags from baggage claim, I proceeded to the Frontier counter to see what my options were. The line was wrapped around the building. I decided to take a chance to see if just maybe I could find another flight with a different airline departing that evening. Tried Delta, American and Southwest. No such luck! In fact, many of the counters were closing and their last flights had already departed for the evening. Keep in mind at this point its only around 515ish. So back to Frontier I go and hope for the best. I stood in line for hours. By around 815pm I finally got up to the counter, was told I was booked for the 11am flight the next day and was given two meal vouchers totalling $25 and are only good for the airport eateries. When I inquired about accommodations, I was told that at this time they weren't offering any hotel accomodation, assistance, vouchers, nothing. For the sake of time I decided not to argue with the clerk and just took my vouchers and proceeded to look for dinner. Now it's 830pm (which is when I was expected to land in ATL) and most of the shops in the airport are closed with the exception of a coffee shop and one restaurant. After hiking across the airport, luggage in tow, I see a line at the one restaurant still open for us to use our dinner voucher. This has to be a joke. After 20 min of standing in line with no movement, I gave up. Went outside to attempt to catch a taxi and it was also a ghost town. After waiting around for 10min or so an unmarked black van pulled up and asked if I needed a ride. Could've been a taxi. Could've been a serial killer. At that point, I didn't care. I was exhausted, my body ached and I just wanted to get to my room. For $10, he drove me to a hotel in Carolina (Hotel La Playita which was great btw) where I had made reservations while in line for food moments earlier. I know that things happen- sometimes out of our control. I understand that flights are cancelled and delayed all day, every day. That's not my issue. But the fact that our flight was cancelled due to the plane leaking hydraulic fluid and Frontier making it the passenger's problem to figure everything out, is where I take issue. Scrambling to find sleeping arrangements, taxis, meals, etc can add up. In my case, my best friend had flown back home to DC on JetBlue so I was stranded alone and having to foot the bill by myself. This cancellation wasn't due to weather or some other natural disaster and the responsibility of their customers fell on Frontier. Shame on you Frontier Airlines in your lack of compassion for your passengers and for totally mishandling this situation.