✅ Trip Verified
| Indianapolis to Orlando. This was my first experience with Frontier and I have to say that I was not impressed. My flight going to Indianapolis was fine, no hitches. Nothing spectacular happened, the kiosk to self-check in was unavailable and there were no snacks/drinks, and you have to pay for carry-ons. Sure, it's a cheap ticket. My problem is how they dealt with my returning flight to Orlando. In that it didn't happen. They ended up sending an email probably near an hour before the flight was set to board and we were all checked in. They apologize but flight's been cancelled. Okay, sometimes that happens (though not in such a discrete manner...with rumors about relocating our flight because of stranded individuals for Las Vegas that they cancelled the day before OR that everyone was alerted over the announcements from an employee who prefaced by saying "Don't no one come up to yell at me but...") and they'll accommodate for our inconvenience. Lo and behold, they will only reimburse max of $400 per ticket bought from another airline. Cheapest flights that day? $423. For flights that would take longer due to not being direct like the cancelled flight, and wouldn't go out until later that day. We have to pay for new tickets on the spot. Well fine, let's deal with the reimbursement online form. Oh, it doesn't work, it errors out twice for me on Chrome. Let's call customer service: No options for questions and concerns. Okay...let's ask the employee on site: "We gotta deal with getting this plane out first" I didn't even ask yet, just came up but alright. The lady nearby that he was talking to turned to me. She was nice enough, gave me a number (same one) and said to do the Feedback option. Weird but okay. After a good bit of waiting on hold, I get someone who doesn't understand me clearly maybe because of the noise in the airport? Sure. Repeat myself and get put on hold a couple times, once because he thought I was cancelling my own flight and looking to rebook on Frontier. "Can you wait two days? That's the next one we have." "I'm sorry, no, we already got our new Delta tickets, I just want to get reimbursed and see if we can have the entire tickets reimbursed not just the 400 max." After awhile of re-clarifying, he realizes what I'm asking and confirms. "I will get my tickets completely reimbursed? The entire 423 each?" "Yes, ma'am, yes" "And I'll get the 200 vouchers as well?" "Yes" "Good, thank you very much" He also let me know that I should try another browser instead of chrome to not error out. Cool. So I re-do my reimbursement application while also adding onto the pictures of papers I send that I spoke to an agent who told me that I will get reimbursed the full amount along with the vouchers. Get a confirmation email that it's gone through. Near two weeks later: checks for 400 each, no vouchers in sight. Boyfriend tries to deal with them (he's more of a principled hothead), goes up superiors, .but gets nowhere with all refusing to reimburse the tickets we had to purchase just to get home because of their cancelled flight. It's not like they refunded us the cancelled flight either because of us choosing the option for reimbursement(it was either/or). Finally, he calls them back, requests an American employee (I know, he's bad), and they will try to resend the vouchers. Guess that's the best we'll get, be further in the hole from this single round-trip through Frontier that we thought would be kind to our wallets.