Vote Airport  

SunExpress

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 12 reviews
5/10
No Skytrax Rating
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8/10

"we had two enjoyable flights"

(United Kingdom)

We flew from Norwich to Dalaman on a Thomas Cook charter using SunExpress. The plane was clean and the flight attendants were pleasant. SunExpress does have a low cost feel to it, but all said and done we had two enjoyable flights.
AircraftBoeing 737
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNWI to DAL
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
4/10

"a delay with SunExpress of 5 hours"

(Spain)

We had a delay with SunExpress of 5 hours. It took us nearly one hour to get information. After that they only gave us a bottle of water and a litle sandwich. I mede a claim to them because we arrived very late, nearly lose our car rental and arrive at 11 pm at Kusadasi to the hotel, loosing our paid dinner paid. I received no kind of explanation.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteKayseri to Izmir
Date FlownAugust 2015
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

SunExpress customer review

(Germany)

The flight was on time and the crew onboard were very nice. The plane was a four year-old Boeing 737-800 leased from GOL. The seat was comfortable, it was also from GOL. The onboard service was good, but you have to pay for food and drinks. The prices for food and drinks were ok. In the seat pocket were lots of magazines. There was no Inflight entertainment but it will be retrofitted. Also there was no WiFi connection it will be retrofitted too. SunExpress is a great holiday airline.
AircraftBoeing 737-8EH(WL)
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteEnfidha to Frankfurt
Date FlownSeptember 2014
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

SunExpress customer review

(Germany)

IST-FRA. The plane was very old seats worn out and very hard. The outside and the interior of the plane looked as if it had been used for a cross-country race. It did not give me the feeling that the plane was very safe! No priority of boarding was given to families with small children. The service was ok but not very friendly. Food was almost thrown into your face and was very basic. The prices are not always much cheaper than THY and their service and planes are a sometimes a bit better and sometimes much better. I will not travel with SunExpress any more if I do not have to!
Cabin FlownEconomy Class
Value For Money 12345
no
9/10

SunExpress customer review

(Canada)

Izmir to Zurich. Great value for money aircraft confortable breakfast served and tasty crew very attentive. Cannot fault any aspect of this service for the fare paid.
Cabin FlownEconomy Class
Value For Money 12345
yes
3/10

SunExpress customer review

Van to Izmir (Turkey). The crew made no effort to give priority to mothers and kids before boarding. Many women with babies got into a very bad situation. When I asked about the problem; they shortly stated that they do not have sufficient personnel in Van (Ferit Melen) airport; which is ridiculous. Everything else was fine.
no
2/10

SunExpress customer review

Izmir to Tegel. Plane was clean and well kept. Airline ground staff in Izmir spoke only Turkish rude to passengers - both Turkish and foreign. Flight crew also not a prime example of friendliness but a bit better than ground staff.
no
3/10

SunExpress customer review

Antalya to Frankfurt Boeing 757 code share flight with Turkish airlines. The interior of the 757 was clean and looked new with seats that proved to be confortable and good legroom. Safety announcements on screen that did not work too well (several interruptions in demonstrations). Inflight service consisted of a free small snack with hot and cold drinks and a movie was projected on overhead screens although no earphones were distributed. Part of the crew was very nice and the rest did not seem to care trying to distribute meals as quickly as possible to rest in the galley.
no
4/10

SunExpress customer review

FRA-Antalya-FRA. Outbound flight B737-800 good seat pitch (I would say 32 inch) for the 3.5 hours flight. Food was small snack but plenty of drinks with multiple refillings. Flight attendants were very attentive. Multilingual crew no problems with communication. No headphones so bring your own otherwise you won't have any music or watch the movie running on the main screen. Inbound flight with B757. The worst seat pitch I ever encountered - no space between your knees and front seat. I'm 1.75 m and I felt crunched luckily the flight was only 3 hours and 45 min. We had a pleasant snack and again plenty of drinks as well with multilingual crew. This time no music or movie - crew said it was broken. All in all the B757 was really a dated aircraft. This is the first time flying with this airline and actually surprised with a very competitive price(150€) and great service. Beside the seating in 757 (try to fly with the B737-800) I will recommend it.
no
5/10

SunExpress customer review

Amsterdam-Izmir on June 2007. Very helpful flight attendants and a clean B737-800. The leg space was ok for the price(200€).
no
1 to 10 of 12 Reviews