Jeju Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 28 reviews
4/10
No Skytrax Rating
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1/10

"will never take JeJu Air again"

(United States)

Trip Verified | Boarding was easy and rather pleasant. Once seated, it was very cramped hence economy. But cabin was hot and stuffy. I figured the air will improve once we took off, but it never did. While in the air and have reached cruising altitude and speed, the cabin crew quickly sped the refreshment cart by without a word of instructions as to items for purchase including water. I am American and non Korean therefore do not read/speak Korean. 4.5 hour flight from Cebu to Seoul and no water in a hot cabin is not safe. My husband needed water for medication. One of our traveling mates had gotten up for the toilet and I asked him to get my husband a cup of water. Our travel mate had a extremely hard time getting a cup of water. He basically had to firmly insist before getting a half cup of water. This is unacceptable. I would have purchased water had I had been informed. If we, (party of 4) can ever avoid it, we will never take JeJu Air again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteCebu to Seol
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Total inflexibility"

(United States)

Not Verified |   I had booked my ticket without using my full middle name (only middle initial), so the woman at the counter refused to allow me to board because it did not match my passport middle name. I showed her multiple proofs of purchase and other forms of ID, but they would not allow me to board without buying a new ticket for $255 usd (originally was $95). Total inflexibility and stinginess, not to mention poor service and mediocre standards.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteOsaka to Seoul
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"good flight both way."

(Thailand)

Trip Verified |   We flew Jeju Air which is Korean Low cost airline for the first time. The first flight was from Bangkok to Seoul and the second flight was from Busan to Bangkok. The check-in at Bangkok is quite good and smooth but check-in at Busan is not smooth as the ground staff was not friendly and seemed to be inconsiderate. Both flight was ok and the seat was not bad for low cost airline, not so cramped and leg room is good though we flew over 5 hours. Cabin crew were friendly eventhough they served us only a cup of water which is understandable. Both flight was not delay and the flight from Busan arrived ahead of schedule. Overall it was a good flight both way.
AircraftBoeing 737
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Seoul
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"Why put windows on a plane"

(France)

Trip Verified | Why put windows on a plane if it means we have to close them the entire flight? And above all, not having them reopen at the time of landing is a big lack of safety in the event of a problem. Pourquoi mettre des fenêtres sur un avion si c'est pour nous obliger à les fermer tout le vol ? Et surtout ne pas les faire réouvrir au moment de l'atterrissage est un gros manque de sécurité en cas de problème .
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeju to Gwangju
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

"it was pretty impressive"

(South Korea)

Not Verified | This was my first time riding jeju air. It was pretty comfortable. The seat was wide compared to other low cost carriers and there was descent legroom. There was no in flight entertainment on board. For a short flight, I think it was pretty impressive!
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIncheon to Kansai
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Jeju Air denied me boarding"

(Japan)

Trip Verified | Jeju Air denied me boarding without providing any reason at the counter. They just returned my passport and said you cannot board this flight. The flight cancellation cost me 800 USD and after multiple calls to Jeju Air Korea call center, they gave me Ministry of Justice phone number and said for understanding the reason for denial of boarding you need to speak to them directly. The ministry of justice number had only Korean speaking staff and could not understand me. Most horrible airline experience. Staff was absolutely unhelpful.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOkinawa to Da Nang via Seoul
Date FlownAugust 2023
Ground Service 12345
Value For Money 12345
no
2/10

"service was poor beyond belief"

(South Korea)

Trip Verified | I checked in as normal at the desk because for whatever reason, online check in, or the console check in wasn't working for me. The member of staff assigned a seat which turned out to be right at the back of the plane. It was strange, because i was the only foreigner on the plane, and nobody else was seated on this back row. On the back row, the seats do not recline, and the arm rests do not fold up. A very uncomfortable flight, but i thought nothing of this until my next point. The cabin crew acted as if i did not exist. I watched as they offered everyone else water and other things, but when it came to me they'd ignore my existence and walk by. This made me feel horrible. It was a 6 hour flight, no meal was provided. Not even a snack. I understand this is budget but this is a joke. I'm a frequent flyer all over the world, this service was poor beyond belief. Do not recommend.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBusan to Chiang Mai
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"Very disappointing service"

(South Korea)

Trip Verified | Very disappointing service, especially at its home base, ICN. Checked in online the day before departure and still arrived at the airport 2+ hours before departure (which would be before 6am), and found out that there was basically no "benefit" at all for the extra effort the previous day. I still had to go through the endless wait (the queue was so long that it completely filled up the massive check-in area at ICN and still "seeped" out into the corridor area). One might wonder that the queue was probably because some of the machines were out of order, but no, the queue was really just to drop checked luggage via super-slow machines. In short, the airline was basically not allowing any non-premium customers to be served by humans, just by self-check-in kiosks (for those "lazy" customers who dared not check in online the day before departure) and by self-bag drop machines which were absolutely lacking in number and seemed to confuse the customers all the time. What happened after the stressful bag drop? Simple. The flight was delayed by 20+ minutes which snowballed into an overall delay of 40+ minutes when I finally landed in FUK (considering that ICN-FUK is supposed to take ~80 minutes from gate to gate this delay is horrible). I ended up almost missing my self-arranged connecting domestic flight despite a generous self-secured transit time of 2.5 hours thanks to the massive delay caused by Jeju Air. Paid $300+ just for a short roundtrip ticket between ICN and FUK. Completed online check-in the day before and still arrived at the airport 2+ hours only to find out that checking in luggage is something to be punished at Jeju Air by an endless queue, and had to wait in line for 30+ minutes just to drop my pithy bag. Then found out that the flight was going to be hugely delayed and almost missed my domestic connection 2.5 hours apart. Jeju Air only offers 15 kg as your base checked luggage allowance. You have to purchase its "Flybag" tier ticket to get any checked luggage allowance and even after that it is still only 15 kg. Even Peach, the super-cheap LCC in Japan offers 20 kg. All the other services were just as expected. Mediocre seat pitch and comfort even according to low-cost airline standards, okay cabin service (not that they were bad but they were not that great either), limited food & beverage options and no inflight entertainment and cabin connectivity. Given the short flight distance, however, I guess the nonexistence of any inflight digital stuff should not be negatively judged upon Jeju Air.
AircraftBoeing 737-800
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSeoul Incheon to Fukuoka
Date FlownNovember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
8/10

"I will definitely recommend"

(Philippines)

Trip Verified | Clark to Seoul. Smooth flight on Jeju Air and I am impressed. I had to think twice on booking because Jeju Air has a bad review and most of its customers were left unhappy and unsatisfied on their flight. So we took the risk and booked. On the flight day we are expecting to pay for our baggage as the website says our ticket doesnt have a free baggage allowance. Usually, LCCs allow their passengers one check in baggage per person. But in the airport, we were three. The check in agent checked our bags for free - 5 pieces! The flight was very smooth. Though the attendants were not always present on the cabin. They just served the free water before landing. I will definitely recommend.
AircraftBoeing 737-800
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteClark to Seoul
Date FlownFebruary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Worst experience ever"

(China)

Trip Verified | Jeju to Hong Kong. The airplane size and all other things are understandable because of the cheap price. For our flight from Jeju to Hong Kong, we've noticed that that trip doesn't include checked-in luggage so we are okay if we need to pay extra. But after browsing through their website, there's no placing saying about how the luggage will be weighed and charged. At the counter, I asked about how the policy is different from what we saw on the official website, they just ask us to pay no explanation. While we were fixing our luggage overweight problem because we do not have enough cash or visa cards, we don't want to affect others so we moved aside. Worst experience ever.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteJeju to Hong Kong
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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