Wizz Air

✅ Trip Verified | I bought a return ticket with Wizzair. When checking in online I upgraded my seats, for which I paid €58. When trying to complete my check in, the message "flight overpaid" appears, as the system did not assumed thee payment of the extra amount as a seat upgrade. They didn't let me check in online. At Lisbon airport, they verified the error and checked me in, free of charge, saying that the problem had been resolved. In Budapest, when I try to check in online, the same message appears and I am not allowed to check in online. I called customer support, (a added value number) to the number indicated on the website for Portugal, and it says it doesn't work. I went to the airport, where there is no company office (but they say they´re the biggest hungarian air line company). I went to the check in counter and they forced me to pay a €40 fee for checking in at the airport. Even after checking the situation, and my inability to check in online due to the company's fault and error, I had to pay this fee or I would not come to Portugal. When a complaint was made to the company, they responded that checking in at the airport involves a fee of €40 and that there is nothing more to say. With all this, I paid €58 to upgrade my seats, plus a €40 fee for not letting me check in online and also the price of the tickets. Low cost? Run away from this company

✅ Trip Verified | Wizz Air canceled my flight from Rome to Kuwait (W46183) and provided no flight cancellation email to me (despite what they claim). I ended up paying hundreds of Euros for an additional night in a hotel and a new, more expensive, flight with a different airline. They are scammers, comfortable lying on the phone and hanging up on you.

Not Verified | My flight on 28/3/2024 from Larnaca to Luton was superb. Check-in a breeze, the flight left on time and arrived early at Luton. I paid just over £35 for a 5 hour flight on a clean aircraft crewed by kind and attentive staff. A guy called Parris seemed to be the cabin steward and was polite and attentive as were all the staff on this flight. Food at best adequate but I usually take my own anyway. Comfortable seats, plenty of room and storage. I have flown with Wizz on several other occasions and have never had cause for complaint. Hold Luggage is pricy so that needs to be factored in but as I went with a free underseat wheeled bag I paid nothing other than the ticket price. Thanks again Wizz Air and thanks to Parris and the rest of the crew for what was a great experience.

✅ Trip Verified | Unbelievably unprofessional staff. Rude and incompetent over their own rules with luggage and customer care. This by far was mind-blowing. Beware of their luggage size scam when at every one of their terminals. One of their staff says one thing and the other one says a different. It doesn't matter if you are premium, you will be given a hassle. If you're slightly a couple cm oversized, you will likely be charged 60 dollars if not more as they tried to do me but I refused to comply and succeeded. Management should introspect and train properly. Folks, while your luggage may be slight oversized ... stop, pack your stuff small tight! Explore your other options! Let's get it together Wizz air. Enough is enough!

✅ Trip Verified | I had a problem with online check-in, so I went to the airport without completing the online check-in. They charged me £167.62 to check-in 4 people. This process took approximately an extra minute. It involved scanning 4 passports and printing out 4 boarding passes. That is an hourly rate of approximately £10 000 an hour. In my opinion they cannot justify this, are rip off merchants, and are disgraceful organization. I will never use them again.

✅ Trip Verified | In August 2023, I flew on vacation with my family. The flight was delayed for 12 hours, sat at the airport all day, the flight was constantly rescheduled, there were absolutely no refunds. Provided information for returns and refunds. I’ve been writing to them for a year now, every month, they constantly promise to make a refund and do nothing. Terrible company! I will not use their airline again!

✅ Trip Verified | They lock your app so you can't check in and then they charge you extra 50 Euro. They make problem to your flight in order to call them and charge you about 20 Euro or more. No one is answering. Is a ghost company. Be careful. They are stealing your money.

✅ Trip Verified | Flight on time, boarding was fast and efficient. During the short flight paid catering service was provided and on-board shopping was available. Cabin crew was nice. No extras, just the flight.

✅ Trip Verified | Unacceptable company, with frequent cancellations, does not pay any attention to the passenger, even the plane had uncomfortable seats, and the pilot made a steep landing. Overall very bad experience.

✅ Trip Verified | Traveling 6h from 19h to 1am, surprised theres no food included. - Only small bag included so had to pay 130€ (60 for one flight and 70 for another one even though it was a transfer with the same company). Felt like a scam. - seats are very uncomfortable with no leg space. - toilet was very dirty and no toilet paper. - second flight was delayed more than an hour. - long waitings for the buses that connect airport gate to plane.