Eastar Jet

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 14 reviews
5/10
No Skytrax Rating
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1/10

"Terrible airline customer service team"

(Australia)

Trip Verified | Terrible airline customer service team. Avoid using if you have the potential for cancellation. My flight got cancelled due to COVID so I contacted the airline to confirm that my money would be refunded. It has been over a year and I never received my money back. It is also extremely hard to contact the airline as they do not have a proper site.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Osaka
Date FlownDecember 2020
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"bad experience of turbulence"

(Malaysia)

Trip Verified | Seoul to Jeju. Firstly, the flight delay more than half an hour. Secondly, very bad experience of turbulence. The airline should announced the weather condition.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSeoul to Jeju
Date FlownApril 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Very horrible service"

(Canada)

Trip Verified | Very disgusted by the unprofessional customer service from this airline. We bought round trip tickets from this airline for Incheon to Ibaraki. We chose this airline because we could use the airport in Ibaraki and not many flights offer this. When we were coming back home from Seoul to check in to our flight, we were told at that time the flight has been cancelled due to "maintenance". No one from the airline reached out to any of the passengers before the flight was supposed to take off. Other travelers were also stranded like us. Other travelers who could not speak Korean were left in the dark, as the staff only communicated in Korean to Korean-speaking passengers as to what had happened. There was no apology and no explanation from the staff. They offered to refund our tickets or fly to a different airport in Japan, hours away from the airport we had selected and flew out of. They showed an attitude of "take it or leave it" with no care for their customers. At the time of our check-in, there were only 4 passengers including us who were flying to that specfic airport in Japan. Obviously, it was not practical or cost-efficient for them to have this flight go ahead. But why sell this airport option if you don't plan on flying there and changing routes the day of depending on how many people show up for that flight? I feel like there was a bit of scam going on as I definitely wouldn't have chose this airline if I'm going to a major airport like Narita since many airlines fly there. In order to go home, we had to take another flight to a different airport in Japan. They refused to compensate us for any travel expenses incurred due to the change in airports. Very horrible service.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIncheon Seoul to Ibaraki
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"very upset with Eastar Jet"

(Japan)

Trip Verified | I am very upset with Eastar Jet service. My wife and I took the flight from Jeju to Seoul (Gimpo airport) ZE206 on August 18th 2018. After I landing at Gimpo airport, we found the my suitcase was broken - one of wheels of my suitcase was broken (but the broken wheel still on the suitcase). We didn't report to the Easter Jet staff immediately because of short transfer time. We carried the broken the suitcase from Gimpo airport to Incheon airport and tried to report this kind of problem to check-in counter staff. One of counter staff gave me a phone number 1544-0800 and asked me to call this number, I didn't call because I didn't have Korea SIM card. Later on, the staff ask me to sign one document called "limited release", I signed it because I wanted it shipped to my destination (Ibaraki, Japan). After I landed at Ibaraki, I found that only three wheels remained on my suitcase, the broken one went off. I felt upset and reported the check-in staff at Ibaraki airport. Eastar Jetsaid that because I signed that "limited release" document, So they are free of responsibility for it. He said we didn't have any responsibility for it because that you signed the limited release. There is no apologies at all during the whole complaining process.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIbaraki to Jeju
Date FlownAugust 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"incompetent staff members"

(South Korea)

Verified Review | Incheon to Fukuoka. Never going to fly with this airline again due to its incompetent staff members. I arrived at the airport this morning to take the flight from Incheon. First the self check in didn’t work, so I had to stand in their long line which took about 40 minutes. I was already late and was scared to miss my flight. I told a lady that my flight was very soon but she pretty much ignored me and told me to stay in line, so I didn’t get any further in line. I had to wait. Once I finally made it to the counter, the woman was unable to speak any English. She didn’t even try to. She was keep talking to me in Korean even though I told her my Korean is very limited. Then she refused to give me my ticket because somehow she thought that I’ve overstayed my visa in Korea. It clearly says that I have to leave Korea by October 29th but she kept insisting it said 23rd. Again all in Korean which I didn’t understand so I had to let my husband who is fluent in Korean talk to her. I finally got mad and told her it says 29th and apparently she finally issued me my ticket. Without any apology. Staff members were surround her but didn’t bother to help either or speak English to me. To make such a big mistake knowing my flight was going soon, keeping me there 20 minutes, not being able to communicate in English and no apology.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIncheon to Fukuoka
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I missed my flight"

(United States)

Verified Review | Taipei to Incheon. I wanted to change my return flight a month before the flight, I couldn't find any contact number on their site. I contacted the ticket agency I used to see if they could change my flight, but they couldn't. So I had to buy another ticket. My flight to Incheon, we were sitting on the tarmac for 2 hours after we were suppose to depart. At Seoul Incheon I arrived just 75 mins before my departure and there was a huge line, so I was waiting in line for 30 mins. I finally went to the customer service counter, and they said I missed my flight and offered no help. Then a week later I receive a poorly written email in english to contact them with a phone number to receive a refund. Multiple phone calls, I would either get hung up on or told to call the same number that they gave me in the email, to talk to someone in english.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSeoul to Taipei
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"satisfied of services and staff"

(Vietnam)

Verified Review | We chose Eastar Jet because of its reasonable price for the round trip from Seoul Gimpo to Jeju. First, we made booking for 6 pax, name of one of us is lack one word so we submitted to correct. Immediately, I received a call from Seoul to let me know how to change and remind me via email. On the day of flight, there's a storm in Jeju so we hardly to landed. We were afraid that we have to flight back to Seoul, luckily we landed safe after few trial times. On the return way 2 days later, at the airport we were informed that the flight was cancelled due to the storm. But Eastar Jet told us that they would find another airline for us then we had tickets of Jin Air then boarding without any problem. We were satisfied of services and staff of Eastar Jet from booking until last minute. Thanks Eastar Jet for making our trip more memorable and happy.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteGMP to CJU
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"on time and reasonably comfortable"

(Indonesia)

Verified Review | A good experience overall with Eastar Jet flying from Jeju to Gimpo. The flight was cheap and easy to book on the airline's website. I was sent an email a couple of days before flying. Pity it was only in Korean. I assumed it to be a routine one that airlines commonly send and assume I was correct as there were no repercussions. Baggage is a stingy 15kg (why?), and mine was 16.6. I was charged for one extra kilo, which seems like taking rules to extremes. Everything else was satisfactory. Check-in was quick, the flight was more or less on time and reasonably comfortable and baggage reclaim quick.
AircraftBoeing 737-800
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteCJU to GMP
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"No accountability or service"

(Japan)

Verified Review | Horrible experience from Tokyo to Seoul with Eastar Jet. Mechanical problem with the airplane an hour before takeoff. Instead of booking the passengers on other connecting flights, the airline staff suggested we cancel our tickets and self-book on to other flights. Finally, after 2 hours of this ridiculousness, when it became clear that the flight would be delayed by 10 hours, they finally began transferring us to another flight but only if we asked for it. Lots of irate customers, who asked why this information wasn't proactively offered. Then, when we were theoretically booked on another flight, all we were given were reassurances that we had a ticket, that Jeju Air would take care of us - no paper or receipt to confirm. Had to leave customs, go to a different terminal, and sweat until Jeju's counter opened. Surprise surprise, lots of people's names left off. Mine was mispelled, almost leading me to get left off the plane. No contact information provided by Eastar, so having to fight with Jeju over Eastar's typo. No accountability, no responsibility, no service. You don't even get what little you pay for.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNRT to ICN
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"everything was fine"

(United Kingdom)

Verified Review | Seoul Incheon to Tokyo Narita with Easter Jet. This was a low cost airline but everything was fine. Check in took five minutes. I paid extra for a bulkhead seat and it was worth it. The seats were quite narrow but bearable for a two hour flight. There was just a small drinks run and no food available but, as it was only a two hour flight, it was acceptable.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteICN to NRT
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
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