Uzbekistan Airways

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 75 reviews
5/10
3 star Skytrax Rating
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9/10

“really nice level of customer service”

(Belgium)

Trip Verified | As a well travelled Belgian who has been to 96 countries and used over 55 different airlines world wide, I can tell, Uzbekistan Airways really satifisfied me despite the negative reviews I have read over here and other websites. Due to the fact that the online checkin wasn't possible, not on the website nor on their app, we had to be early at the airport to make sure, we were seated next to each other. From the moment, my girlfriend and I, entered the air vessel, we were welcomed with a smile and notice some Spanish extra cabin crew members to the staff of the flight HY272 as well as the Uzbeki who also served us in English. Our 2 seats, on the left side, were spacious, the meal was suprisingly very varied and rich of side dishes such as extra fruit, dessert, some burek, sauces such as ketchup, olive oil and mustard. We were served many times with drinks during the flight. The cabin crew were very available, very caring and had a really nice level of customer service. This air vessel had the problem of non working screen entertainments. Keep that in mind if you are taking a 4,5 hour flight or longer. Also some of the locals don't really care about queueing correctly, as entering the plane as well as embarking the plane, even we noticed them being a bit rude towards the airplane staff. Also I have to confirm, the entire staff showed the safety flight procedures, so they value the safety on board. If the screens would have been worked, I would give a 10.
AircraftA330-220
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIstanbul to Tashkent
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Boarding efficient"

(Romania)

Trip Verified | Check-in prolonged because their system was not updated concerning visa regulations. Boarding efficient, with bus transfer. Cabin crew - nice ladies, with friendly approach. Free drinks were served. There was free wi-if onboard. Flight was on time. Entertainment without headsets.
AircraftA321 neo
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTashkent to Bishkek
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"they served free drinks"

(Romania)

Trip Verified | Check-in was fast but they gave me the boarding card of another passenger, which ended in switching our luggage. A security guard in the hall had a military approach to me when I asked about lounge access, like nobody taught him good manners. Boarding and departure were late about 30 minutes. Cabin crew was nice, they served free drinks. Standard seat, enough space. Entertainment screen available with movies but no headsets provided.
AircraftBoeing 767
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteUrgench to Tashkent
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
4/10

"Extremely rude cabin supervisor"

(Uzbekistan)

Not Verified | Extremely rude cabin supervisor. I explained her that was pregnant and and needed cabin crew assistance to stow my hand luggage into overhead stowage. To what she replied with extremely aggressive body language “my male cabin crew are not your concierge boys”. I fly very often and it is scary to observe (as I am ex-cabin crew) how often cabin crew do not follow safety rules. It is scary and unpleasant to fly with them always.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Dubai
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Exceeded my expectations"

(United States)

Trip Verified | Overall everything went well on the 3.25 hour flight to Dubai. A large meal was presented. The small entertainment screen however did not work. But flight was uneventful and arrived on time. Exceeded my expectations
AircraftA330
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTashkent to Dubai
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Absolutely brilliant service"

(United Kingdom)

Trip Verified | Andrey and his crew was fantastic. Absolutely brilliant service, they did it effortlessly and effectively. I would recommend family and friends. The toilets were kept clean. The only thing I would say there should be tv on long flights. That the staff can do nothing about.
AircraftA321
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLondon to Tashkent
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"a wonderful journey"

(Malaysia)

Not Verified | I experienced a wonderful journey with Uzbekistan Airways. My flight is from Kuala Lumpur to Istanbul and we transit at Tashkent airport for 9 hours. We can only be able to enter a business lounge 3 hours before our flight, so we just sat around the airport, performed our prayers as a muslim, and they have comfortable praying areas at the airport. The business lounge check in was fast and excellent.
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteKuala Lumpur to Istanbul via Tashkent
Date FlownDecember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"did not generate any reservation number"

(United States)

Not Verified | My problem begins with my reservation. I am planning to go to Uzbekistan with my family in Sept. 2022. I booked my tickets on line with Uzbekistan Air on their own website and paid in full via Visa card. The UZ Air system did not generate any reservation number. There is no active phone listing for the airline in USA. I tried to call Tashkent office to confirm my booking but none picks up the phone there. I tried to contact Uzbekistan Consulate in NYC, same thing. Phone rings for more than 20 minutes, wait music on but can not speak to anyone. Extremely disappointed with there customer (no) service. No one has contacted my via email/phone. What can one do in this situation. Who to complain. They have my money Can anyone help.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteNew York to Tashkent
Date FlownAugust 2022
Value For Money 12345
no
1/10

"Avoid using this horrible airline"

(Uzbekistan)

Trip Verified | Avoid this airline. Regular delays. Soviet style terrible service. So unprofessional! Too bad that this is the only one national airline of Uzbekistan. Avoid using this horrible airline at all cost!
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteFergana to Tashkent
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Safety was not a priority for cabin crew on this flight"

(Uzbekistan)

Trip Verified | Very disappointed with Uzbekistan Airways service, from boarding until landing in Tashkent. Booked flight with my kids from DXB-TAS on the 7th of November. It started at the airport in DXB, where I requested to get seats in the forward cabin, as it is challenging with small kids to move with luggage all the way to the end of the cabin. The ground staff asked the supervisor if he could offer us forward cabin seats, he refused. He was rude not only with me but with the poor ground staff who was trying to tell him the correct procedure. I have flown many times with Uzbekistan Airways and I have noticed that he has been super rude with passengers and staff at all times (in Dubai and Sharjah). When I came onboard, surprisingly I noticed that there were so many empty seats in the forward cabin! So why did he refuse a mother with 2 small kids to offer a comfort? I assume he is backed up by someone, because this kind of unacceptable attitude for so many years and nobody takes any action! Inflight: - Safety was not a priority for cabin crew on this flight, for take off some windows were dimmed, some were bright - I had two obese passengers sitting through the aisle (35E,F) for take off with their seatbelts were not fastened. Grooming of the crew was extremely poor, especially 2 crew who were seated in L3/R3 door. Male crew who worked from the AFT was not interested to serve us and other passengers, he spoke to us as if we were at the military and he was the general with us, soldiers. When he was serving lunch, somebody asked him for a glass of water, he said that he only has white wine on top of his cart. When I asked him what chicken was served with, he had difficulty in answering. He saw me struggling during disembarkation with kids and my luggage, he didn't even offer to assist us to disembark the aircraft - Not to mention that lavatories were dirty throughout the flight. On this flight the crew didn't smile and welcome guests, they all gave impression that they were forced to come and do this flight, except one who was super positive and welcoming from boarding. During the flight she came and checked on us if we needed anything. Sadly, she was the only crew who worked and valued her job. Don't fly Uzbekistan Airways, unless you really don't have any option to choose from.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Tashkent
Date FlownNovember 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
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