Thai AirAsia

✅ Trip Verified | Another delayed flight. Again made to catch buses to and from the aircraft despite airwalk ways available, maximising profits and inconveniencing passengers. Staff are perfunctory. Cannot recommend this airline.

✅ Trip Verified | Flew Danang to Chiang Mai on A320-200 aircraft 22 March 2024. Booking on their website easy though need focus to escape many attempts to trap buyer into uncountable add-ons constantly appearing. Check-in online waste of time as BP eventually is invalid and has to be done in airport in any case. Bought bundle add-on to allow for seating, food, a carry on, and to check in a suitcase. That granted me 2 carry-ons. However, it appeared to be a trap as they followingly wrote “must not exceed 7 kg for both”? How on earth can you go below 7 kg for 2 carry ons? Then they tried to sell me additional luggage while scaring me off with treats of heavy airport fees for excess luggage. However, you are then blocked off for purchasing additional carry-on kilos, as the ticket is already issued. You can only buy another suitcase allowance for >50 USD. The luggage policy is a scam, its purposely unclear, inconsistent and complicated creating confusion and fear among passengers; a big let-down. That’s where its character as an LCC appears. If they correct and expand carry on sizes and allowance it could almost be an attractive boutique carrier like e.g. Bangkok Airways. Because the rest of the experience from check-in, boarding, seating, prepaid food, cleanliness, service, etc. went very well. Food onboard was delivered perfectly according to preorder; it was well labelled, surprisingly tasty, and served very hot. Flight on time, despite being 100% full. Airbridges in both ends provided a seamless experience. Will recommend, despite their scummy luggage policy.

✅ Trip Verified | Flight was average for a budget airline and we got to the destination safely. You have to pay for water and they didn't accept my card. At least business class on the flight home was a cheap upgrade with semi lie flat seats. Otherwise, economy is not recommended.

✅ Trip Verified | In yet another disappointing encounter with this airline, they once again displayed blatant disregard for punctuality without a hint of apology or explanation for the delay. This negligent behavior severely disrupts the schedules of countless passengers, many of whom have pressing connections, business obligations, and personal commitments. It's utterly unacceptable. Adding insult to injury, upon arrival at DMK airport, they chose to park the plane far from the terminal and subjected passengers to an inconvenient bus ride, exacerbating the already extensive delays. It's evident that their decision to cut corners was driven solely by budget concerns, demonstrating a complete disregard for customer satisfaction. This pattern of incompetence and negligence is not only infuriating but also raises serious concerns about the airline's commitment to its passengers.

✅ Trip Verified | Worst experience ever. They wanted to overcharge for our luggage even though we had paid for it. The electrical system malfunctioned so we had to wait inside the plane almost for one hour to take off. The staff was extremely rude and unhelpful. Worst airline ever!

✅ Trip Verified |  My partner and I booked this flight together in one booking, checked in online. They placed us in seats apart and we had to pay to sit together. There are unfortunately not many other good options for airlines.

✅ Trip Verified |  We booked two tickets with Thai Air Asia and checked in 3 hrs before the flight and when they issued the boarding passes we were sat in different parts of the plane. My partner is nervous flying and we are a couple. I said we have to be seated together and the girl said everyone had checked in and system can't be changed unless we pay extra fee, After a lengthy argument the steward came and eventually changed our tickets to sit together.

✅ Trip Verified | Boarding started on time and according to the rules (priority boarding first). Cabin crew young and friendly. Pre-ordered hot meal was served, other stuff available to buy, but only cash accepted. Arrival in Singapore was eventless. A very efficient flight.

✅ Trip Verified | Boarding started exactly as announced, the aircraft was clean, cabin crew young and friendly. We received pre-ordered food as part of a package that included also seat selection and 20 kg checked-in luggage. Flight was on time, arrived even few minutes earlier. A smooth flight.

✅ Trip Verified | The usual efficient check in and boarding of AirAsia, pleasant no frills flight, on time and fast free boarding at Don Muang Airport in Bangkok, recommended