✅ Trip Verified
| Ft Lauderdale to Concord. Where to start? I have flown Allegiant for a few years because their airport in Concord is much closer (ten minutes) to my daughter's family than the Charlotte airport (forty minutes). But I have never enjoyed it mainly because one is never sure if the flight will happen. But this last trip took the cake and apart from returning home on my existing ticket, I will never, ever fly Allegiant again. I was accompanying my two grandsons, (11 and 14) back to their home on a 3:59 p.m. flight, arrival around 6:00 p.m. on July 13. Around 2:00 I got a text that flight delayed until 5:00, arrival 7:00. The problem was the plane coming to Fort Lauderdale (FTL) had equipment problems. The fact that the waiting area was clogged with folks on an earlier (10:30) flight one lady said, was a bad sign. Then we got an announcement they were sending a "rescue plane", yay, but it was smaller and they needed 4 volunteers and we had to get new seat assignments. Finally we boarded at 5:30 and left, only to land at Sanford, normally a half hour flight, an hour later where we deplaned. We left Sanford on yet another third plane with the same crew. The pilot apologized for the lack of info but said on the prior flight they had lost navigation and instrumentation and so had "been pretty busy". Thank God he and his co. had known what they were doing. The crew came through with the cart and I asked if they really meant to charge for beverages under the circumstances. I got three bottles of water for the boys and for me. We finally touched down at 10:30 p.m. The boys were exhausted. Their parents had tried to call customer service and were told there was a "356 minute wait for an agent"! This morning I got an email with a lousy $50 voucher; I wonder if I could use it for drinks and snacks on the way home, since I will never fly Allegiant again. By the way the agents in FTL were wonderful and patient and tried their best under terrible circumstances. I don't think this airline deserves them. The upshot is that I have never flown an airline where so many of the delays were caused by equipment failures, as opposed to weather issues. Must be a very old, poorly maintained fleet and I no longer trust its safety. My recommendation: run, don't walk away from them.