✅ Trip Verified
| We live in Pucallpa, Peru. The last 5 interactions with Latam Airlines have all been disappointing. They let me sit in the airplane on the tarmac for 1.5 hours, then had us return to wait in the terminal for another 2 hours. Then they cancelled the flight. I believe they knew the whole time there was a technical problem with the plane the whole time, but waited until we could not have rescheduled to one of the other 4 flights that left that night. I saw them pull the luggage loading ramp up to the plane to take the luggage off the plane 2 hours before they cancelled the flight. They then rescheduled for the next morning. As a result, I did not meet my friend in Lima who flew out the next morning - the main purpose for my flight. Lots of people then missed their connecting flight to the United States. A nightmare for the traveler and for us who are supporting their trip. Our visitor's flight from Lima to Pucallpa was cancelled due to "fog". They did not take off from Lima for another 3 hours. Today I went to pickup another group flying Latam. This flight came to Pucallpa, but did not land because of "fog", then flew back to Lima. What a waste of time It seems like they are flying VFR (Visual Flight Regulations). They probably will not come now until the regularly scheduled evening flight - another 12 hours. How can they not know the weather conditions? How can they fly a commercial plane that cannot land in what I would call "mild" fog? As a side note, the arrival monitor said that the flight had landed. It is a problem living in a culture where it is so easy to lie. Yesterday, another visitor who purchased her ticket with Latam 3+ months ago, checked in with Latam 3 hours before the flight and was told it was overbooked and would have to wait 12 hours before the next flight. Ridiculous ! We had her buy a ticket on Peruvian and come much sooner. Latam now has a policy for different fares for different amount of luggage. In the process of booking my flight, it seemed like they were extracting fees for what is normal on other airlines here in Peru. They said my carry-on was too large and charged me $25 dollars. My carry on is a regulation size and I have never had a problem with the other airlines in Peru carrying it on for the past 6 years. The bottom line: Visitors come for 6 or 7 days, and are wasting up to 2 days of their trip because Latam does not deliver their flights on time. I would choose Peruvian Airlines, Star Peru, or LC Peru. Note: Watch LC Peru's luggage limits if you are coming from the USA with 2 bags (LC flys smaller airplanes). Hope this is helpful.