Aurigny Air

✅ Trip Verified | Reliability at this airline has plummeted since 2022. As a regular user of the “service” I now experience frequent cancellations, and am aware of passengers being bumped off planes. The small fleet is overstretched and so the cascade effects of prolonged maintenance or any crew unavailability are significant.

Not Verified | I haven’t boarded just yet. Flight was cancelled by the airline. Been really looking forward to the flight as I’m visiting my family that I don’t get to see that often. What’s shocking is that in order to change the ticket I need to pay even though airline is the one who cancelled the flight and customer service is not available. On the phone queue for 3 hours already and no answer. I’m lost for words. Is there anyone at all who is willing to help or we just cash in these days! Disappointed is just understatement!

✅ Trip Verified | Gatwick to Guernsey on an ATR 72. This is a small plane, very small. So small in fact I banged my head upon entering the cabin. I'm 6ft tall and couldn't stand upright, seating was okish, the seat was comfortable enough but legroom was very restricted. Cabin crew were friendly enough and the flight was fairly short, around 45 minutes. Guernsey to Gatwick on an Embraer 195. This is a bigger aircraft, legroom was a little better but the seat was considerably more uncomfortable. Cabin crew were a little surly and again the flight was short, 30 mins, and uneventful. Aurigny, I believe, are the only airline that flies to Guernsey from the UK, so having a monopoly they aren't too concerned with customer service. BA, to my surprise, gave complimentary hot drinks and a breakfast bar on their Belfast city - Heathrow route. Aurigny charge £2.50 for a small cup of basic tea/coffee and if you want a breakfast bar or muffin with that the price rises to £3.50. Now consider that my BA ticket cost less than Aurigny. If another airline starts flying to Guernsey then they might start giving out complimentary hot drinks, until then they will continue to gouge the customer.

Not Verified | Flown this route return 4 or 5 times. Of course, a visitor to Guernsey has no choice, the airline has a monopoly. The flights themselves were only an hour, and uneventful. Aurigny flight team is usually OK. Not rude, but not terribly friendly, either. My last trip, the Guernsey airport staff was a very bad dream. They treated me like a suspected terrorist (I'm a past-middle-aged solo female traveler.) Kept me until the plane was completely boarded. I was the last one allowed on board. They opened my suitcase and removed every single item. They turned my book upside down and flipped the page, looking for who knows what. I fully expected sniffer dogs at some point. Since the trip itself had been stressful (horrendous weather, hotel room robbed), this last insult was so upsetting! I was finally allowed on the plane, but fighting tears. The flight attendant was nasty and gave me a "look" for holding everyone up.

✅ Trip Verified | Gatwick to Guernsey booked for late April. I am a US citizen who planned to vacation in the UK. With the Coronavirus, we had to cancel our plans. Every business that we preplanned and prepaid with has refunded every dollar even-though all our tours were labeled “non refundable“. Delta also refunded every cent! Aurigny, is the only exception. They told me use my travel insurance because they are not giving me a refund. Can you believe at this time, with this world pandemic emergency situation that this airline refuses a refund. Its not like I merely just changed my mind. Im not allowed to get to UK to take this flight from this airline.

✅ Trip Verified | Aurigny has a monopoly on flights in Guernsey so you have no other option that to book with them. The staff on board the flight look miserable, like they do not enjoy working there at all. The checkin staff at Gatwick were ok but the checkin at Guernsey was bad, such grumpy staff. We were 2kg over on checkin which was quoted as going to cost 20pounds! We only had 3 carry-on bags (out of our limit of 4) and the plane wasn't full, so common sense would say just let it through. Instead we had to take the 2kg out and make a 4th carry-on bag. So the weight is still in our entitlement but what a pain! Then on arrival to Gatwick our brand new expensive Samsonsite suitcase had a huge gash on the front of it! I was shocked. There was no person at the baggage info desk at Gatwick (South Terminal). So when I got home and had a customer feedback email from Aurigny, I answered it straight away and told them about the problem. I got no response. I emailed Aurigny again after I returned home from my holiday only to be told: "The online Survey that is sent out does not come from Customer Services. All claims have to come to this email address, and we have checked, and we definitely didn’t have any emails from you until yesterday. I’m afraid on this occasion we would have to recommend claiming through your travel insurance." To say that I am disappointed in this service is an understatement. I sincerely hope I have never have to fly on Aurigny ever again, nor would I ever recommend the airline! take the ferry from the mainland or fly to Jersey with another airline and then transfer to Jersey via ferry!

✅ Verified Review | The flight was scheduled from Leeds Bradford to Guernsey at 14.15 on Monday 13 February and was cancelled once we had checked in baggage. No reason was given but we were bused to Manchester where we boarded an alternative flight at 1915. It was notable that there were no adverse weather conditions and regular travellers on the flight indicate that cancelling the Leeds flight is a regular occurrence in order to fill the Manchester flight - this seems a method of marketing the Manchester flight! Surprise surprise the Leeds Flight was also cancelled on Monday 20 February!

We flew from Gatwick to Guernsey and no problem with hold baggage or cabin baggage. However, on our return, at Guernsey check in, our cabin baggage didn't fit in their tester 'box' (despite being bought as hand baggage size), so we had to take out the laptop, iPad and sat nav and put into a carrier bag. Other people were checking in with much larger rucksacks and hold-all whose owners weren't even asked to test if theirs fitted the tester box! If our bag was too large, then fair enough, the measurements were on the Aurigny website but where's the consistency and why wasn't it picked up in Gatwick? Not happy when all we can see in departures are massive 'hand baggage'!

✅ Verified Review | Norwich to Guernsey with Aurigny Air. Online service very good, when I was booking my seats 2 months after booking the flights I noticed I had spelt my wife's name incorrectly, but 1 email to aurigny put that right with no extra charge. The flight to Guernsey from Norwich was on time and landed early, the same when coming back. The flight had 36 people coming back so about 80% full, complementary drinks are served which made a nice change. The flight crew kept us informed through out the flight. I would recommend this airline.

✅ Verified Review | We had booked our flights and prepaid for selected seats in February 2016. We chose to sit on row 19a and c on both flights. Flew out from Manchester to Guernsey on 2nd August 2016, flight had slight delay but nothing too bad. Service onboard was rushed, drinks and duty free served very early into the flight, then cabin crew sat and chatted for the rest of the flight. The return flight was a shambles. Upon arriving at Guernsey airport we were asked if we would like to change our seats, I declined this offer. Upon boarding at the gate I was given different seat numbers from those I had chosen and paid for. I explained to the gate staff that I had chosen my seats prior to the flight and wished to sit on those seats, the gate staff looked at me and told me to sort it out with the crew. Upon boarding the aircraft the stewardess was heard to say that the seats we had been allocated were in the same area of the plane, so could not see a problem. I stated that we required our chosen seats, which other passengers were sitting on. She did ask these passengers to move, which they did. If we had accepted the alternative seats, there was infact passengers sitting on these too. Again the drinks were served very early in the flight, but this time there was an announcement stating there was no hot water so only cold drinks could be served. Quickly after this came the duty free. The cabin crew spent the rest of the flight chatting to a passenger who also worked with the airline, talking very loud so that announcements made by the pilot could not be heard. I have flown on many airlines in the past, both scheduled and chartered. I feel that the price charged is very high, considering it is only a 70 minute duration, and the service offered is extremely poor. What is the point of giving passengers the option to pre-book and pay for seats it their request is not provided? I can now understand why Aurigny Air is receiving such bad press recently.