✅ Verified Review
| We booked a return flight from Barcelona to Punta Cana for 3 people with Iberia. While making a booking, Iberia was shown as the carrier all the time. Since I have flown Iberia multiple times I am confident booking their flights as I know 1pcs hold baggage is always included in the fare and they have one of the best meals. Upon checking in (also done on Iberia website) we got a boarding passes marked as LEVEL airline (never heard of it before) with a huge mark no baggage. So we had to purchase additional baggage for 3 people, but we were not aware that there is also no meals included on a 10hr flight! Looked at an electronic ticket from Iberia and it clearly marked meal included (as Nr 3, No preference). Check-in agent was very attentive and said he can try to do whatever but that he has tons of cases like that where people are deceived into flying with Iberia but then they put them on a Level flight, with no luggage and meals! He said it happens every day! As meals were clearly marked on the ticket we kindly asked if we can talk to Iberia customer service regarding this. And that is when we were outraged by their customer service. He looked into the system and just waved at us that there is nothing he can do. When presenting their ticket with meals clearly marked for both flights and the inbound flight even stating “operated by Iberia”, he said that is a mistake on the ticket (their ticket!) and there is nothing he can do. The LEVEL flight experience was very bad. The plane is cramped, staff very unpolite, no blankets and pillows are offered. Paid 10eur for 40mb of internet, the line was unactive (notified after payment of course), so did not get to use any, threw away money. Stay away from this company at all costs.