Iberia

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1403 reviews
6/10
3 star Skytrax Rating
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7/10

Iberia customer review

Review by (Croatia) 26th June 2015

Booking was easy. Paid 162€ for BCN-MAD return. Booked Classica fare which include 23kg hold luggage and seat selection. Both flights departure time changed to 1h later but informed on time and accepted changes. Online check-in done using Iberia's mobile app, luggage drop-off was friendly and fast. Welcomed on board by well presented crew, cabin on both flights clean and in good condition. Seat pitch as expected, tad larger than Vueling but enough that my knees do not touch seat in front like on Vueling flights. FA's smiling and professional, assisting with luggage. Arrivals on time or a bit earlier. Did not buy anything from BOB but prices were comparable with other cariers with similar business model. Very nice inflight magazine. Luggage delivered in average times for both airports, BCN always longer. First time with Iberia and a very positive experience.
AircraftA320
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteBarcelona to Madrid
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

Iberia customer review

Review by (United States) 17th June 2015

The online service to prepay for bags doesn't work. The have no customer service in Marrakesh. Onboard they don't even offer a cup of water, you have to buy a bottle of water for 3 Euros.
Type Of TravellerSolo Leisure
Cabin FlownEconomy
RouteMarrakesh to Gatwick via Madrid
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
6/10

Iberia customer review

Review by (Switzerland) 17th June 2015

Both flights on time, friendly staff, newish interiors. The opened the gate very early from Madrid and I sat in the bus for 20 minutes. The aircraft was parked next to an air bridge that wasn't attached to it. The buy-on-board food didn't really seem to excite anyone (LCCs seem to have better sales). I was in row 6 on the way out and it was fine (I think they can move the curtain to make this a business class seat) but on the second leg in row 10, I didn't have enough space to put my laptop out in a way that I could type on it. This means that paying a little extra would be worth it to get those extra couple of hours of work in. Also, Orly is quite a miserable airport (they don't fly from Paris CDG) but Madrid T4 is nice and modern.
AircraftA321
Type Of TravellerBusiness
Cabin FlownEconomy
RouteORY to GVA via MAD
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

Iberia customer review

Review by (Panama) 16th June 2015

Problems started with the reservation process. Their website, at least in Latin America, has terrible bugs. 4 days after having made the reservation online the electronic ticket still wasn't issued. Had to go personally to the local Iberia office. No way to add additional luggage through the web or at their office. Only by phone and upon confirmation 48 hours after, or at the airport paying 25% plus. No seat selection until reaching the airport (neither by paying through website). The plane is old fashioned, no individual screens. Food very very basic and cabin crew clearly annoyed to serve passengers. Plane on-time. Connection in Madrid was 5 hours long so no problem to reach on time the Schengen terminal. Overall very bad experience.
Aircrafta340-300
Type Of TravellerCouple Leisure
Cabin FlownEconomy
RoutePTY to ROM via MAD
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
7/10

Iberia customer review

Review by (Germany) 11th June 2015

San Jose (SJO) / Madrid in May. San Jose airport lounge by third company was standard. A new flat seat with a huge PTV screen was very comfortable. Business class passengers got 4MB internet coupon. Flight internet worked well. Meals were fine, however, the quality of appetizer was down compared with a few years ago. Wine selection was great as always. Crews were kind and friendly. After arrival at Madrid, no gate was ready and we had to park on the open spot. No bus or passenger step ladder. We had to wait for them more than 10 min after the belt sign was off
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSan Jose to Madrid
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Iberia customer review

Review by (France) 6th June 2015

A/R Madrid - San Jose (Costa Rica) Economy Class. Very old fashioned company. No individual screen and poor entertainment on the shared ones bad meals and unpleasant staff (also on the ground). It is never pleasant to fly with them especially on such long trips.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Iberia customer review

Review by (France) 6th June 2015

A/R Madrid - San Jose (Costa Rica) Economy Class. Very old fashioned company. No individual screen and poor entertainment on the shared ones bad meals and unpleasant staff (also on the ground). It is never pleasant to fly with them especially on such long trips.
Cabin FlownEconomy
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Iberia customer review

Review by (Spain) 1st June 2015

Montevideo-Madrid departure lounge ok boarding on time and old style Business class seats. Lots of space. Full cabin but great service by FA. All of them provided service with a smile. Welcome drinks food service magazines all great. Arrival on time. Bags in Madrid took 30 minutes Iberia needs to improve on this. Everything else great. They are really doing a great job on the intercontinental business class service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Iberia customer review

Review by (Spain) 1st June 2015

Montevideo-Madrid departure lounge ok boarding on time and old style Business class seats. Lots of space. Full cabin but great service by FA. All of them provided service with a smile. Welcome drinks food service magazines all great. Arrival on time. Bags in Madrid took 30 minutes Iberia needs to improve on this. Everything else great. They are really doing a great job on the intercontinental business class service.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Iberia customer review

Review by (Dominican Republic) 22nd May 2015

This is the third flight I have had with Iberia between Santo Domingo and Madrid in recent months and I have been waiting for the bad experience but it simply has not come. The embarking and disembarking the service and the food and the wines have all been excellent and I will not go to Europe now with any other company. I do not know what has changed Iberia around but it is really a pleasure to fly with them now. I am an old man with so many bad experiences on planes that I have great pleasure in praising this airline.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes