✅ Verified Review
| Ibiza to Madrid via Valencia. April 17, 2017, at 4:30 PM our chauffeur service from the hotel took us to Ibiza Airport. We got to the airport at 4:45pm and went to the Iberia's One World/Business Class check-in counter for us to get on the flight to Madrid via IB 8027. We told the staff that we have a subsequent connection to Manila via Doha from Madrid. For some bizarre twist of fate, we were placed on waitlist despite having confirmed seats. We were told that since we have a Ruby Status on OneWorld, we would get prioritized as the flight was overbooked and that there will be passengers who would not show up. After security checks clearance, we read on the flight info monitor where our boarding gate was. We whiled away the time at the lounge and at the same time, checking if the boarding commenced, until it started at 5:40pm. Boarding was late by 10 minutes. So we had to approach the check in staff of Iberia and informed her of the situation. She just nonchalantly made us wait on the side until boarding was done. When the last passenger came, we approached her again only to be told that the we could not be accommodated on the flight despite having international connection to Manila via Doha on Qatar Airways (Business Class). We were then instructed to go back to the check in counter in order for them to resolve our case. We were not even guided or escorted on how we were supposed to get back considering all our bags were checked. So off we went. When we reached the counter, the Supervisor was there. She placed us on a flight IB 8437 to Valencia and subsequently on IB 8027 from Valencia to Madrid. She asked where our luggage where and we told her that they were checked in. She said you have to get it from the belt. So my partner had to run back to the arrival area and make his way inside the luggage carousel to get the backs to be re-checked in. I then asked her if we'll make it in time for our flight. She only answered by telling us that we would be arriving in Madrid at 10pm and that we'll have to get our bags and run to Qatar Airways' check in counter. We were told also to show our null boarding pass from Ibiza-Madrid either in Valencia or Madrid in order to get compensated from being bumped off. We were left with no choice but to take it as there were no other options. When we get to the boarding gate for our flight to Valencia, we noticed that our boarding passes for the Valencia-Madrid leg bore the same name (Atienza) although with different seat assignments. We again approached the same Iberia boarding staff regarding this and told us to inform Iberia boarding staff that it was their fault and that we should be let on the flight. We took the flight IB 8437 operated by Air Nostrum to Valencia which took 35 minutes. We deplaned and went to the boarding gate for our Valencia-Madrid leg on IB 8027 and begged for the staff their to get in touch with Qatar Airways as it was not our fault to get bumped off and for them to wait for us since we were flying in Business Class. All we got was the staff's word that she would call but whether or not she did, there was no way for us to know. We were also given a proof for us to get compensated for being bumped off our Ibiza to Madrid flight indicating a minimum compensation of €125/passenger. IB 8027 flight was delayed. It was totally a race against time. We boarded the flight and touched down half past 9pm. And to our bewilderment, we deplaned at a far flung gate.