✅ Trip Verified
| My review concerns Iberia's and Vueling's behavior with regards to a flight I had to take from Brussels to Barcelona on 17th June 2018. As I was downloading my boarding pass on August 16th, I noticed that my flight time had been moved from a mid-afternoon to an early morning time. Further, I saw that my flight had been moved from the 17th to the 20th. Since I was heading to Barcelona for business, with presentations on the morning of the 18th, this change of schedule did not work for me. I called Iberia about the issue (since I booked my flight through Iberia's website), but was told I should talk to Vuelig since they operated the flight. I tried to reach Vueling, but never managed to reach a human. Showed up at Brussels airport first thing the next morning to try and speak to a representative, but the person manning the desk for both Iberia and Vueling told me she did not actually work for either company and could not help. Finally find out that all Vuelig flights have been cancelled due to French controller air strike. However, also find out that Brussels airlines has not cancelled its flights and so manage to book a last minute ticket with them. It's important to note that during all of this, not once was I notified by either Iberia or Vueling that my flight had been changed, and this despite the fact that both companies had my cell phone number and email address. Also, when I filed a complaint with Vueling, I was told it was an Iberia problem since I booked through Iberia. And when I filed a complaint with Iberia, I was told it was a Vueling problem because they operated the flight. three weeks into arguing with each airline, they both stated that under EU law, they are protected because the French strike was none of their doing. Neither company has taken any responsibility for the lack of communication (which I find very unprofessional), and neither has offered to compensate me for the new ticket I had to purchase + all of the unecessary stress they created by cancelling the flight and not offering me any reasonable options (3 days later is not a reasonable option for a business traveler). Overall, very disapointed and feel like neither company cares much about customers. I indicated as much to both companies and neither has cared to provide a response since telling me EU law allows them to bahave in such a manner. I have travelled all over the world over the last 35 years, and this is by far the worst customer service and ownership of responsibility I have ever experienced.