Philippine Airlines

✅ Trip Verified | We booked our flight four months out, the week before flying Philippine Airlines cancelled the flight and rescheduled to the next day so we had to change connecting flights, accommodation and boat transfers which we were not compensated just lots of sorry and refer to website. Got on the rescheduled plane, seven hour flight with NO access to entertainment due to age of the plane, meaning zero screens. Had we been notified we could have downloaded movies for the flight but non disclosure is a specialty with this airline. The staff just told everyone to close the shutters on a day flight so people would fall asleep. We are travelling with a group will never fly this airline again. They really have no respect for customers all about $.

✅ Trip Verified | We've received absolutely terrible service from Philippine Airlines and definitely will not book with them again. We booked flights from London - Manila with them for a large wedding party of 9 people. Having had the flights booked for 18 months, Philippine Airlines cancelled the flight just a few weeks before we were due to fly. It was such a huge problem for us, as this flight cancellation jeopardised our entire wedding. After contacting our booking agents, several alternative flights were suggested to Philippine Airlines, all of which were declined by the airline with no reason given. After several back and forths with this, I contacted Philippine Airlines directly. This led to a long-winded episode of explaining and re-explaining the problem to a host of uninterested customer service agents, eventually taking up over 5 hours of my time on phone calls. Each of the alternative flights were declined for a variety of unconvincing reasons, which I suspect masked the real reason that the airline would lose money actually providing the service that we paid them for. Eventually we were forced to refund the flights and rebook with another airline, losing out on literally thousands on pounds due to the increased costs between when we booked and when Philippine Airlines cancelled the flight at the last minute. I'm now going through the process of claiming compensation from Philippine Airlines, to which they have stopped answering e-mails. Phoning is also difficult, as it's always being referred to "another department" who, as customers, we cannot contact directly. Booking with this airline is a huge risk, so please consider other options before making your booking. Learn from our mistakes.

✅ Trip Verified | Overall we had a great experience with PAL. The lounge in Manila seems pretty new and they have a good selection of food that tastes great as well. Besides that the ground staff at Manila is absolutely horrible and super rude. In contrast to the ground staff PAL has one of the best cabin crews out there. Extremely kind and professional all the time and they were all checking on us multiple times. I think I never had such a great cabin crew before. The seats were great and we were able to sleep throughout the whole flight. Furthermore the IFE is pretty solid and they have a great selection of movies. The only thing that didn’t work was the wifi even though the aircraft was equipped with it, but it didn’t really matter to us. Furthermore the food was not the best, maybe because we ordered a special meal, but at least in Business Class you would think it it’s at least decent. Otherwise the value for money was unbeatable, and we wanted to sleep during the flight anyways, so the food wasn’t a big issue. If PAL wants to improve something they really sound work to train their ground staff to be nice and maybe improve their vegan meals (It doesn’t need to be something special, but at least make it taste good.)

Not Verified | My partner and I flew from Sydney, Australia to Manila and then on to Boracay. In the 4 total trips, we paid extra to reserve our seats, months in advance. On every flight our seats were changed and we had to pay to change our seats. On the Sydney to Manila and Manila to Sydney flights which are 6 hour + flights, we had no screens so could not watch anything. This is really disappointing in 2024 for a long haul flight. Leg room was poor. Food was average. No charging ports for devices. Staff were friendly. We will try and use another airline in the future.

✅ Trip Verified | Flight and cabin crew services were excellent. Despite this, I will not be using Philippine airlines again in future. Main reason being that they wanted $70 USD for an exit row seat (for my flights, with 4 legs, this would have totaled $280 USD, almost as much as the price of the ticket. I'm not sure what airlines seem to be doing with their seats at the moment, but the bases of most of the seats lately have been very hard and uncomfortable. My decision not to use Philippine Airlines again in future was also influenced by my experiences at Manila airport.

✅ Trip Verified | In our quest to challenge preconceptions about Philippine Airlines, our anticipation for a memorable flight was marred by a cascade of inconveniences. The abrupt cancellation of our original flight, flight delays, damaged amenities, and a dated hotel experience left us questioning the efficacy of our choice. Despite glimpses of effort in customer service, the overall experience failed to align with the standards we have come to expect from our previous business-class ventures with other airlines.

Not Verified | Very bad airline with long checking in queues. Next to impossible, patience required for slow checking in. Service is also not very good with poor food offering. Overall very bad experience.

✅ Trip Verified | It was the cheapest Business Class ticket during the peak season (Christmas Holiday). Service on-board was great with crew being hospitable and attentive to requests. Food was OK, cannot complain about for the price paid. I will continue flying PAL for as long as they keep the price reasonable.

Not Verified |   My flight with Philippine Airlines PR 101 was good, but with some downsides. The moving map was not working and the wifi was also not working, and the flight attendants did not fix those problems. However, the inflight entertainment system was fantastic, but there were no games. The food tasted so good and they were generous enough to give me a hot towel. Overall, it was an okay flight, there are things that have to be improved.