✅ Verified Review
| I had to get from Amsterdam to Antalya, and in winter time Turkish Airlines seemed to be the only decent option with a daily service. The flight was via SAW, the other airport in Istanbul. AMS-SAW was uneventful and not memorable, except the aircraft was an old A320 with a worn and not very clean cabin. No entertainment system, food offer was decent, but rather below average for an almost 4hr flight, flight attendants busy about themselves. Everything has indicated that the flights from and to SAW is a very low priority for Turkish Airlines. The scheduled transfer time in SAW was 1 hour, however the crowd at the passport control was far too huge to manage this within the time indicated in the reservation. I approached employees of Turkish Airlines and informed them about possible problems with my connection to AYT, and they could not help but tell me that yes, indeed there is no way to pass through the passport control except waiting in the line, then another employee put me on a fast track line, and then another one kicked me out of there explaining that I was not entitled to it. Most of the Turkish Airlines transfer staff also could not speak any English, and those who could had a lot of problems with this. At the end, it took me over 1 hr 30 min to pass through passport control, and I was rebooked to the next flight departing from SAW at 00.10 am instead of initially planned 8.05 pm. On the transfer desk they also gave me a voucher for a meal in McDonalds, the voucher could be redeemed only for the cheapest burger menu worth c.a. EUR 4.5. Needless to say, that is below anything that can be expected from a major air carrier, and I went to another place to get my meal on my own. No free internet in SAW, and the procedure for getting the paid one is crazily complicated. The flight from SAW to AYT was uneventful too, a brand-new B737-800 with a great entertainment system and a good sandwich; all that looked a bit unnecessary on this 50 min flight. On my way backed I changed in IST, the main airport in Istanbul. Both flights were quite the same as on my way from AMS, except that the aircraft of the IST-AMS was a B737-800 with a good entertainment system, in contrast to the entertainment system, the cabin looked quite worn, with the cracks on plastic details. The food offer is the same “a bit below average” menu as on the AMS-SAW flight. Summing up, the Turkish can be OK for point-to-point connections, but I would avoid transfer flights with them. SAW cannot handle transfers in a decent manner, due to apparent infrastructural, organisational and human capacity constraints. IST is slightly better, but it is very crowded, not very clean, poorly organised and has very confusing navigation, I had no contacts with transfer staff there, but got a few hints that the expectation should be high. There is no free internet in both airports, and the paid access is quite challenging to configure and get through. The voucher for the cheapest McDonalds meal in SAW was the final touch in the ungraceful picture of transfers in IST and SAW.