✅ Verified Review
| Kilimanjaro to London Heathrow via Istanbul. My route on the way to Tanzania wasn't too bad, although my friends bag did get lost. On the way home it was a terrible 24 hours. We got to Kilimanjaro airport early and then when it came to check in three people from my group including myself weren't on the list to fly! We had to wait till after check in had closed for someone to drive to the airport with a different list, during this time we were told nothing we had no idea if we would definitely be on that flight. We finally got through and then very quickly had to go through security again and wait to board. We had a two hour wait even though our plane had arrived - we got given no information. I hadn't had a drink in over 4 hours due to the fact you can't take liquids into the airport and then the only place I could buy a drink I was only there for a minute until I had to move again into somewhere we couldn't take liquids. They had moved some people up to business class and then after about an hour took in everyones tickets and got them reprinted, back to economy. Finally once we were on and then arrived at Istanbul, due to the fact we were 2 hours late one of my friends travelling with us had missed her next flight. Throughout the whole journey she was asking for help, she was literally on the back seat of the plane and wouldn't allow her to be one of the first to get off so she was the last person off. We then had to wait for a bus to take us to the airport. Once there we tried to find someone to help her, she asked someone who sent her to somewhere you go if you didn't have a boarding pass - this wasn't the issue (causing her to be even later). We asked 5 people at the airport for help and the staff were all rude saying 'I'm busy' and walking off. Eventually we found someone who told her where to go but it was too late she had missed her flight. I then got on my next plane to Heathrow, once landed at 4.30 I went to collect my luggage, I waited an hour and a half for them to then say 'That's all the bags.' Which meant 6 out of 7 people I was with didn't have their rucksacks. We all went over to lost luggage and there we got told all our bags weren't on the flight and that they were on the next flight coming from Istanbul. If we had been told this earlier it wouldn't have been as big an issue yet we waited an hour and half and parking at an airport isn't cheap! There was no communication at all. We got told we could wait till the next flight came in which was gone 9 in the evening or get our bags delivered to us in a few days. I opted for getting my bag delivered as my parents would have had to pay a fortune on parking else. Not happy at all, such a long tiring day with no communication. The one positive note I have is that the landing in London was very smooth!