Air Canada

✅ Trip Verified | Faulty website and terrible customer service. I bought an additional checked bag online. However, that information was not available in the airport system and the agent told me “no you have not paid for it.” After I showed them the email receipt, they had to manually add it, and as I only had an email receipt and not a paper receipt, I had to keep unlocking my phone for the agent to manually add it. Which caused further delays during the check in process. The agent also had a very rude attitude towards me. During check in, when I have trouble lifting such a heavy bag, there is usually always an agent there to help with it. However, when I was having trouble lifting the 50 lbs bag and asked if anyone can give me a hand, the agent mentioned, “no our insurance doesn’t cover it.” I also reserved an aisle seat during the online check in process. However, my boarding pass had a window seat. Customers should not be offered a service that cannot be provided. The website mentioned inflight WiFi but no WiFi was provided. The seat had very little leg room and I’m only 5’1”. Awful experience overall.

✅ Trip Verified | The worst long haul flight I've ever taken. Started with Air Canada not updating about delays in Toronto due to the food service strike. They waited until the flight was supposed to take off then said it would be a 30 minute delay. Every 30 minutes they repeated the process until we boarded 3 hours late. While other airlines were automatically issuing food vouchers to waiting passengers, Air Canada told everyone on the intercom to "go buy your own food" then delayed us for 3 hours anyway! On the plane, the flight attendant was scoffing at me for wanting something simple like water or to switch a seat because there were many empty rows.

Not Verified | I recently flew with Air Canada and experienced very comfortable seats, nice movie choices, pleasant landing in both Delhi and Montreal airport. First leg did not have wifi, nice value for money, food was delicious, the aircraft was clean and properly maintained. We will definitely fly with them again.

✅ Trip Verified | Me and my sister had a flight on 4th April from Toronto to Kuala Lumpur (KL) where we have 2 stopovers, one at Montreal and another at Dubai. The flights to Montreal were delayed at first and then cancelled due to a snow storm in Montreal. So we requested if they can rebook from Toronto to Dubai since flights to Montreal are all cancelled and even if we make it to Montreal not sure if we can able to get a flight from there to Dubai. We waited at the service counter for almost 2 hours since the flight from Dubai is under Emirates and they need some time to check something. They rebooked a different ticket saying that the other ticket from Dubai to KL is still valid. So, we flew to Dubai and had to book a last min hotel since we were going to be there for 12 hours. We checked in 4 baggages and out of 4 we managed to get 3 baggages saying one has already transited to Dubai. When we were trying to check in the luggage, we were told can't check in till we get the other 1 baggage. I literally had to go up and down and finally one of the guy told the other staff that they just have to untag it and give a new tag. The airline staff system knowledge are very bad and seems like only a few staff know what they're doing and others have zero knowledge. Later, we were not able to board our next flight from Dubai to KL (we were already at the gate entrance to get into the plane) because our ticket says that the ticket is cancelled. Apparently, the staff who did the rebooking didn't update the system and even Emirates can't help us since AirCanada made the changes. We called the AirCanada customer service and after an hour we managed to get another flight. So, we had to wait for 10 hours at Dubai airport for the mistake that they had done. We wasted around 15 hours due to this hassle. I can understand if the flight was cancelled due to a cause of nature but it's the staff's work ethics and efficiency is what I can't accept at all. Also, there's no compensation given due to this. A terrible service from Air Canada.

✅ Trip Verified |   I need to push back my return trip by 2 days and the airline refuses to move my flight, not even for a fee. I get that I have the restricted Economy Basic fare but I offered to pay for the upgrade to the more expensive ticket. Customer service was poor and rude to me. Told me "if I was you and booked expensive flights I would read the Terms and Conditions better".

Not Verified | Had an 8 o'clock direct flight from Miami to Montreal. The flight was first delayed by 8 hours then cancelled completely. They switched us for a flight with a layover in Toronto. From then on they gave us vouchers for food at Miami, but no restaurants would accept them because Air Canada was not paying the restaurants afterward. The flight from Miami to Toronto was on time, but the flight from Toronto to Montreal was delayed. I'm currently writing this review while waiting for my plane. I have been in airports for 15 hours for a 3.5 hour direct flight I paid.

✅ Trip Verified | Worst airline for charging hefty airline fees. I was charged $150 CAD each for my family of 4 for the cancellation which is probably higher than the fare of the total ticket price. The airline is not customer friendly in terms of fees.

✅ Trip Verified | Worst experience. I was boarding with a 35 L bag for a backpacking trip, and after getting it into the carry on check, they insisted it needed to easily move in and out. Will never be travelling Air Canada again, they don’t appreciate the backpacking spirits, especially when I made an effort to get my bag so small. Do not recommend.

✅ Trip Verified | Unfriendly cabin crew. Sandwich old and not edible. Calls for the stewardess were ignored for over 30 minutes. There was no pillow or blanket. Headphones, beer or wine cost extra. Entertainment only ran after a total system restart after almost 2 hours. The positive thing was that the flight was on time. Unfreundliche Kabinencrew. Sandwich alt und nicht genießbar. Ruf nach der Stewardess wurde über 30 min ignoriert. Beim gab es kein Kissen oder Decke. Kopfhörer Biwr oder Wein kosten extra. Entertainment lief erst nach einem totalen System Neustart nach fast 2 Stunden. Positiv war das der Flug pünktlich war.

✅ Trip Verified | I bought six business class Air Canada tickets from Washington to Nairobi rtn for a family trip through Expedia. Air Canada provided the first leg but was responsible for the entire itinerary because the tickets were on their paper. Our flights from Toronto to Nairobi and return were on Lufthansa. The night before our departure from DC, AC advised that it had cancelled our initial flights. It was astoundingly difficult to reach the AC help desk and I was kept on hold or talking from 10pm to 4am. Finally, I had my party rerouted, with me now on United to Toronto and my wife on AC. When I went to the United counter, it turned out that the AC agent had messed up the booking. United required me to get AC to fix it, which took a long time. When we arrived in Nairobi I noticed that our return flights no longer showed in the Lufthansa system. AC had screwed up our booking by adding new flights, rather than changing our outbound flights, so Lufthansa treated us as no-shows on the outbound and, as is standard practice, cancelled our return flights. Another 12 hours listening to the AC dialtone and dealing with hopeless AC agents, trying to blame Lufthansa for their mistakes, ensued. Eventually, AC was able to unscramble the mess they'd created and got Lufthansa to honor our return tickets. I waited to do this review hoping that AC might improve, but I can see from other reviews that the problems of hopeless support remain. Buy a ticket on AC at your own risk and only when prepared to spend all night trying to get AC staff to fix the problems they've carelessly created.