✅ Trip Verified
| I go to Norway every two years to see family and friends, so I was delighted to learn about the international service a couple of years ago. I flew Norwegian 2 July, and return OSL-JFK on 13 July this year, my second trip with them. While there's still an element of cool and style about this brand, the passenger experience aligns more with the values and customer service of a low-cost airline. First, the seats. They look worn, and they're very close together. Pitch is minimal, so legroom very limited. Once the seat in front of you reclines (only about 4 or 5 cm) it's nearly impossible to use the tray table. I noted that on my flight ex JFK that my seatbelt was very dirty. I paid more to sit in the second-last row, in 35A. Even then, the design of the seats in front meant that it was very uncomfortable to take advantage of the extra legroom. The staff is present during service sectors of the flight, and they are polite and know their jobs very well. What surprised me this trip was that the crew seemed entirely American, with the exception of the flight deck. Also, there were no announcements in the Norwegian language. That was surprising. The food is typical economy fare (though you pay extra for it). The meal I had on the way back wasn't at all terrible in terms of quality, but it's presented in a paper box/puzzle thing, that gets warm and falls apart almost immediately. A tray for the meal wouldn't hurt, and it's sustainable. My verdict is that ticket prices certainly don't make this a low-cost experience, or even a charter airline experience. On many charter companies all pax get a meal, for example. A round-trip, which I bought too late as I had to sort out commitments, was $1400US. I bought it in May, for a July trip. That's not cheap, so while I can say that I had a beautiful time in Oslo and Sunnmøre I'll perhaps switch to a European legacy carrier for trips home in future. Book, this airline, though, if you're looking for a direct way to get to Oslo from the east coast of the United States. Try to choose a good seat, and eat and rest before you fly. This service has grown very quickly, and I think there has to be a strategy for taking the brand into the future.