Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 917 reviews
6/10
3 star Skytrax Rating
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10/10

"fabulous as always"

(Germany)

Trip Verified | Gran Canaria to Barcelona. Fabulous as always. I just love Norwegian. Super puntual. The lady at the checkin desk even offered me to register a 3rd luggage or suitcase for free. I had two big luggages, one was definitely heavier than the other but they took the total weight. Checkin super fast and efficient. And very friendly staff. Plane left spot on very puntual. Nice comfortable seats even for a fairly tall person. Each time I fly Norwegian, each time I am happy. Way better than their Spanish or Irish competition.
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteGran Canaria to Barcelona
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"weigh hand luggage and backpack"

(United States)

Trip Verified | I was flying to Oslo from JFK on a Sunday night, the airport was super crowded due to the snowstorm on March 21, flights were postponed until Sunday. I tried to do a self-check-in on one of the machines near the counter check-in area, it was unsuccessful so I had to wait in line to get my tickets printed from the counter. I asked staff if she could weigh my hand luggage to see if it was over 9kg, which I was 98% certain that it wasn't and was asked to weigh my backpack as well and the total was 13 kg. She told me I had to pay $65. No airline has asked me to weigh my hand luggage and backpack together. As a low cost airline you have to pay for water, food or snack and a blanket.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Oslo
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"no sense of organization"

(United States)

Trip Verified | This was a shockingly poor experience. Was ticketed EWR-BCN and was originating at ORD. Had checked in at ORD and received a text message from Norwegian saying that the flight was rerouted and will depart from JFK for 'regualtory' reasons. This was a first for me in many years of traveling. Not wanting to take the two hour cab ride from EWR to JFK at rush hour, I rerouted domestically to LGA, and of course got separated form my bags, despite assurances they would make it. Got down to JFK T1 to discover massive queues and confusion at Norwegian check in. They had rerouted several flights that night from EWR and there must have been 1000 people checking in for their flights. Long security queues as well as there are several other carriers flying to Asia that time of night. No restaurants open in T1 at this hour, and Norwegian lounge access in the Alitalia lounge was more like a city public bus terminal, there were people sprawled all over, beer cans, food wrappers, dirty plates all over. Complete chaos at the gate with no sense of organization. No Norwegian employees anywhere in sight. Left two hours late. Pilot explained it was weather that caused the rerouting of the flight, but a simple check of flight status at EWR showed no other flights rerouted to JFK - only Norwegian. I found this airline to be awful. There was no response to my complaint, no apology for what happened that night.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteNewark to Barcelona
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"it was very comfortable"

(United States)

Trip Verified | On 19th April I flew Norwegian from Copenhagen to Los Angeles. It was a great flight as I scored three seats to myself so I could sleep most of the flight. The plane was a 787-9 and it was very comfortable. What I appreciated most was the blue tinted windows as the sun was streaming into the window and it was very hot. The flight was 11 hours and I was able to watch three movies for free. There were minimal service announcements during the flight so we could rest. I will fly Norwegian again as they are one of my choices for a low cost carrier. The only problem encountered was I had to do a manual check in as their system had no place for a green card.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCopenhagen to Los Angeles
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"Boeing 787 seemed cramped"

(United States)

Trip Verified | In 2017 we were on the first scheduled Norwegian flight from Los Angeles to Barcelona. It was quite exciting for everyone including the cabin crew. So, I chose them again for our trip this year to Barcelona, and we were disappointed. The boarding process was tiring and chaotic resulting in a late departure. The cabin crew, while efficient, were not particularly friendly. We went through a zone of heavy turbulence with no communication from the flight crew as to the expected severity or duration. The Boeing 787 seemed cramped compared with the seating on our return flight on Level A330. As on our first flight, sandwiches and other menu items were sold out when we most needed them. There was no wifi on.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Barcelona
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Customer service an alien concept"

(United Kingdom)

Trip Verified | New York to Gatwick. Summoned to the airport but told the flight was delayed by 1 hour on 16 April. Actually the incoming was cancelled due to “technical issues” so our flight was never going to leave late or anytime. 100 of the passengers were offered a transfer to Newark for an overnight flight to Barcelona with the promise of onward to London. And the remaining passengers? Extreme caution advised. Customer service an alien concept at Norwegian.
AircraftA330
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Gatwick
Date FlownApril 2018
Ground Service 12345
Value For Money 12345
no
1/10

"Last minute cancellation"

(United States)

Trip Verified | Worst Airline ever. Last minute cancellation, no communication, took us 4 hours to reach a representative to rebook, finally rebooked us on another airline and when we reached the airport, we were told Norwegian had overbooked the other airline. Waiting on stand by until boarding. Luckily we did get a place on the aircraft. Return flight also cancelled 45 min before departure. We were rechecked on another fight with a detour through Iceland. Reached JFK with a delay of about 5 hours, only to find out that our bags were left in Gatwick. They didn't even offer water to passengers after delaying them for over 4 hours. Inhuman and lousy representatives. Never ever going to fly this airline again. When offering refund on a flight, they will only offer you refund for one way. They expect you to fly back on a return trip even when they cancel the flight. Like you are supposed to magically fly back when you dont even make it there.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew York JFK to London Gatwick
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"totally unprofessional"

(United States)

Trip Verified | We upgraded to premium class for our return flight from Chicago to London and had confirmed seats. We were told when we checked in at the airport that there had been a plane change and there were not enough seats in premium so that we would have to fly in coach. To add insult, they would not refund our money for the upgrade and said we would need to apply for a refund online after our flight. Its been a week and we still have not received a response or a refund, totally unprofessional! My experience and feedback would have been completely different had they of honored our upgrade. Norwegian has tremendous potential but they need a deeper bench for resolving disputes, beware.
AircraftDreamliner
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteChicago to London
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

Norwegian customer review

(United States)

Trip Verified | Our flight to London was cancelled less than 24 hours before it was scheduled to depart. We were invited to reschedule on their web site, which couldn't function. Phone calls went unanswered for 30 minutes. We finally got on a much less desirable flight leaving at 1:30 am. A few hours before departure, we were told it was delayed to 3:30 am. At the airport we were given meal vouchers. Our return flight was also cancelled; we had to reschedule for 6:05 am the following day. A few hours before the flight, we were informed that it was delayed until 1:30 pm. At the airport they told us it would be leaving at 2 pm, boarding at 12:40. Information boards said the gate would be assigned at 2:40 pm, even though departure was shown as 2 pm. At 1:30 pm, we heard an announcement that the flight was boarding. We rushed to the gate and were told it was too late to go to the bathroom or buy any food. Overall a miserable experience, with poor communication from the airline at every turn.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York JFK to Gatwick
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
3/10

"leave customers deeply disappointed"

(United Kingdom)

Trip Verified | What can I say I received an email yesterday asking for volunteers to cancel this flight and receive a refund and 200 euros, when you have planned something for a special birthday and paid for a hotel is that really something you’d want to receive or consider! I’ve now got to spend the majority of my birthday at the airport because of the incompetence of Norwegian. Don’t sell us a service you cannot then provide us with, you leave customers deeply disappointed. Your offers of complimentary food doesn’t make up for the 8+ hours of our holiday we will now miss out on. It’s so poor. This wasn’t cheap we paid out a lot of money. Also Norwegian changed the carrier to hifly and now I’ve just seen there is no information re our flight until 15.00 pm and initially the flight was supposed to be at 6.10am. How can you treat customers like this?
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLondon Gatwick to New York
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no