✅ Trip Verified
| My flight was originally at 11 pm on Thursday. They notified us extremely late that our flight is canceled. They said this was out of their control and people that booked with travel agents got notified, but some people that did didn’t get notified. When we called to rebook, they put us on hold for a long time and then hung up. When pressing the option to rebook, they hung up on us. At the airport, we were going to rebook but they assured us that our flight would leave the next day at 3:30 PM and that everyone would be automatically rebooked, so we went back home and hoped for the best. The next day we found out that the 3:30 flight was canceled (only through a website, they did not notify us directly). We went to the airport in hopes of getting another flight. When we came they assured us that our flight would be that day at 11 PM and that the airplane was on its way. (Turns out the airplane didn’t leave London) Although we were pessimistic, we stayed, again hoping for the best. At around 6 Pm we found out that they had lied to us. Most likely to keep us relatively calm, they had told us that we would be guaranteed spots on the 11 PM flight but as we found out, there was no space for us and they knew that all along. They kept us waiting almost a whole day for something they knew would not happen. The manager was hiding in his office, except for the time that he assured all of us that we are guaranteed a spot on the flight, while the airline brings random workers that don’t even work for them to come and answer the frantic people’s questions. Anyway, they are now trying to rebook around 450 people onto a delta flight the next day at 9 PM, in the middle of this after only getting through around 5 people, they left, saying that they don’t have the authority to book us with another airline. They have come back but nothing is happening. We have now been waiting for a day and a half, and it will become more than two days. We are losing all of our time in London, we will only be there for about half a day. We have lost a lot of money, starting with our air BNB bills and our flight, etc. We don’t even know if we’re making it anywhere and if we will even go on vacation. We have gone back and forth 4 or 5 times. This is my first and last time taking Norwegian airlines. Never again am I putting myself through such stress.