Norwegian

✅ Trip Verified | I'm travelling with 2 instruments and bought 2 carry on bags and priority boarding. The 2 instruments together take less space then 2 carry on suitcases and fit within the size allowance. They decided to take away our instruments to check in with other non fragile things like trolleys. No priority boarding and very bad service. Avoiding Norwegian air from now on. Walking on board I see plenty of space.

✅ Trip Verified | My son flew today as an unaccompanied minor with Norwegian from Copenhagen to Dublin. It was his first time to do it and it went amazingly well. From our first encounter with Pernille at the check in desk I knew he was in safe hands. She was very kind, efficient and a great representative for the airline. 10/10 for a brilliant service. Thank you.

✅ Trip Verified | This is a true fairytale on customer service during difficult times for carriers and passengers. . We booked this flight many months ago for a concert in London and were extremely concerned when all the chaos started this summer. Our flight was hit by the air technicians´ strike in Norway and our flight was cancelled. Norwegian then told us they were trying to get us another flight but we were not hopeful. Much to our surprise, 1 hour after cancellation, they came up with an alternative via Trondheim where we had to spend the night. Not only did they properly rebook our flight but also arranged a first class hotel for us that was ready on arrival. This was customer service as it should be and they deserve praise. The flight(s) were just like you expected from Norwegian; you get what you pay for; planes that are clean and comfortable with smiling and positive crew. I like their concept; you pay for what you need, no more, no less. If you want additional services, like extra luggage, food, fast track or whatever, you pay extra. Fair enough.

✅ Trip Verified | Norwegian Airlines lost our bags 2 weeks ago. They found them 2 days later but bungled/totally neglected any attempt to deliver them. They do not call you or answer emails. Phone queues are typically over an hour at best even after you find out the right number to ring. Other numbers do not respond at all. The online system that is supposed to tell you the status of your lost baggage is a joke

✅ Trip Verified | First flight with Norwegian after their suspended their flights due to financial problems. Have to say that they have improved everything. Service was good. FAs were very polite and friendly. Also very good and clear announcements from the cockpit. According to their prices Norwegian is not anymore a low cost carrier, but everything is much better than before. Recommend.

✅ Trip Verified | This is a follow up on my review from yesterday. After the technical delay some people insisted on getting off the plane causing a further delay,2 hours total. The flight itself was smooth, service and food was good. Overall the experience was good under difficult circumstances. Big picture the technical difficulties were spotted and solved on the ground and relatively quickly

✅ Trip Verified | Sitting in sweltering heat with mechanics working in the cockpit. The most uncomfortable I’ve been on a plane. The booking process sucked via gotogate, price jumped after I clicked on it, no email confirmation. I was jetlagged and entered the wrong email the one time they didn’t ask to confirm. Sorted out by a 30 minute phone call with a helpful agent. Boarding etc was painless although very hot on the plane. Headed to the runway but then told by the pilot there were technical problems. Lets see where this leads. Everyone on the plane is sweating.15 minutes and counting. Let’s see what happens next

✅ Trip Verified | This company is a joke. They cancelled our flight which was in the morning at midnight and offered a flight for the day after (which ruined all plans and left us sleepless thinking what to do). It was a weekend plan and the changed flight didn't work for all of us, we already paid the non-refundable hotel and return ticket. They have staff to cancel flights and send notifications at night while they don't keep anyone to provide customer support during the night. I can't think of an airline company which doesn't provide customer service at night, as there may be urgent problems. They also don't provide support on cancellations if the flights are booked through an agency. They tell you the agency should contact them, not the passengers (the agency tells us to reach out to Norwegian Airlines since we are checked in). I really don't understand the difference between the passenger or the agency reaching out to them. We have booking reference from Norwegian (basically the ticket itself) and all the information related to our flight. Cancelling the flight at last minute and ruining our long weekend plan were their fault but we had to file everything and call different places. Yet our problem is not resolved. Agency tells us to call Norwegian and Norwegian tells us to call the agency.

✅ Trip Verified | My parents trip was cancelled due to COVID. Instead of getting the money back we got cashpoints. A few months after, Norwegian airlines closed the route to Argentina, therefore leaving me without the possibility to use the points for its original purpose. On top of that, Norwegian don't offer any route that doesn't go through Norway. So basically, I had a trip from Argentina to London worth £1000, and now I need to use those points (which will expire at the end of this year) to travel to Norway. Not only they don't offer to return the money, but also they don't even agree on postponing the validity of their own cashpoints (which literally doesn't mean any economic set back to the company).

✅ Trip Verified | Stockholm to Amsterdam. I booked a flight with Norwegian Airlines, and then rescheduled the flight for an additional fee/balance of ticket prices. That flight was then cancelled, so I requested a refund (because rescheduling was "broken" on their app). They only refunded me the fee I paid to reschedule the flight. It is impossible to contact them. I tried going through the claim form only to be told to call the number. I have called the number numerous times, only to be put on hold indefinitely. I have tried emailing only for it to bounce back. I have tried to email them FEEDBACK, and even their website is broken. I have been scammed of 110 euros. DO NOT book Norweigan airlines. They will just send you in circles.