Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 917 reviews
6/10
3 star Skytrax Rating
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1/10

"no idea what is happening"

(United States)

Trip Verified | Los Angeles to Milan. I booked my flight 3 months in advance for July 2018 and a month before my trip I get an email saying my flights have been cancelled. Trying to give them the benefit of the doubt, I called Customer Service to get some questions answered and understand my options. I have been on hold for 2.5 hours and have yet to speak to someone. The great part of it all is after 2.5 hours they ended the call. I waited all that time to be disconnected. Needless to say I have no idea what is happening with my flight or if I will even get my money back. ]
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLos Angeles to Milan
Date FlownMay 2018
Value For Money 12345
no
3/10

"my bag was lost"

(United States)

Trip Verified | Chicago to Copenhagen via Gatwick. Until I got to my final destination I thought Norwegian was great, except for the fact that they canceled my original flight and would've left me stranded in London had I not noticed. They were kind enough to fix their mistake and switch my flight from Chicago to London so I'd make my layover on time. When I got to Copenhagen, my bag did not arrive on the belt. I know that these things happen sometimes. The issue comes in with what happened after my bag was lost; customer service at the airport could not have been more rude or disrespectful toward me! It's now been over a month and my bag is still missing. The airline is doing little to nothing to try to find my bag. I filled out a form but had one sheet of paper missing so now my compensation is in jeopardy.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteChicago to Copenhagen via Gatwick
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
7/10

"Friendly, efficient cabin staff"

(United States)

Trip Verified | Easy trip from home to Stewart International, NY. Check in and boarding was a breeze. Friendly, efficient cabin staff. Flight left early. Could improve food/snack purchase options. I had pre paid for a meal but was still hungry. Using a credit card for a $3 snack was weird. The daytime flight is great. Landed in Dublin at 11pm.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Dublin
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"Really a pleasure"

(United States)

Trip Verified | Seattle to Gatwick. Just want to said a big thank you to this amazing flight with this company. Really a pleasure for a price of €220. The cabin crew was amazing. I reserved a seat 4 days earlier and I received my ticket on my phone, I’ve checked in, in the airport with no problems and no queue.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteSeattle to Gatwick
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"would avoid booking at all costs"

(United Kingdom)

Trip Verified | Norwegian on two separate occasions have changed my flights for my upcoming flights from London Gatwick to New York JFK. The limited option choices were fly with someone else, fly out later (missing arranged plans) and fly out earlier (at additional personal expense). They did not seem to have genuine care about the inconvenience they have caused without giving an explanation why the changes occurred. As a rewards member I thought they would hope to make some sort of effort to accommodate me but my response was very much a sense of ‘well these things happen and we can’t help’, not really the answer I wanted. After a few messages back and forth they confirmed they weren’t interested in keeping my business or future business. I would avoid booking at all costs.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon to New York
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"not be paying for luggage"

(United Kingdom)

Trip Verified | Gatwick to New York JFK. We booked our tickets in December and serveral times the flight times were changed. Our flight was supposed to be at 7:45am on Monday April 16th. We decided to travel up to Gatwick on the Sunday evening and stay in a nearby hotel. On our drive up I had a text from Norwegian saying “sorry for the cancellation of your flight.” If I’m honest, due to all of the schedule changes I was not shocked by this cancellation. The text was sent to me 13 hours before we were due to depart. I called Norwegian and all they could offer was a flight going out the day after our original booking. As we only had 3 days in New York this was not good enough. We asked for a refund of our tickets and had to book tickets with a different airline, which cost us around £400 extra per person. Our return flight was on Thursday the 19th of April at 11:25am. My friend was checking the live flight updates and saw that our flight was delayed by 7 hours. Good job she checked because Norwegian decided not to notify me! Got to airport, checked in and had our cabin bags weighed and the lady working said we’d be charged for our luggage as my friend was slightly over in weight. I’m not one to lose my cool and get angry at staff, but after a cancelled flight and then a 7 hour delay, I definitely would not be paying for luggage. Still waiting for the refund from my tickets for our flight on the 16th of April. Had an email to confirm I’d receive the refund within a week, however there’s no sign of it.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteGatwick to New York JFK
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
2/10

"middle seat in the middle aisle"

(United States)

Trip Verified | Los Angeles to Rome. Placed a bid for upgrade to the premium cabin that was not accepted however when getting on plane seats in the premium cabin were available. When we mentioned that we had bid to upgrade and we were interested in upgrading to the premium cabin we were told that it would be $400 each. We explained our bid to the stewardess and were told to contact Norwegian and they would likely pay us back the difference. Unfortunately we (in two different rows) received the middle seat in the middle aisle. With the people in front of us reclining their chairs it was nearly impossible to get out our seats to go to the bathroom or to walk a bit on a 12 hour flight. Horrible seating arrangement in the center aisle for a premium seat. The woman seated next to me unfortunately spilled her entire glass of red wine on me early in the flight. When we both notified the attendants of the situation there seemed to be absolutely no urgency to address my dilemma. Instead I sat there for over five minutes as the red wine soaked into my clothing before alerting another attendant of the situation. Finally I received a dinner napkin to absorb the full glass of wine on me. We communicated with their head office multiple times while we were in Europe for over three weeks. We finally received a communication back close to two months after our flight notifying us basically that we could go pack sand.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteLos Angeles to Rome
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
4/10

"plane that was delayed"

(United States)

Trip Verified | Barcelona to Los Angeles. Our flight was due to arrive in LAX at 9:15 pm. We arrived at the gate at two minutes after midnight. The plane that we took was delayed getting to Barcelona. Food service consisted of a tiny chicken dinner with a salad and a mini muffin with no other entree choice and a later light snack of a sandwich.
Aircraft787
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBarcelona to Los Angeles
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"rude and unhelpful"

(Finland)

Trip Verified | Oslo to Helsinki. Our flight was cancelled due to technical issues and a mandatory staff break. We were traveling with a rather large group and Norwegian left us waiting for information about our flight for almost two hours. The staff was incredibly rude and unhelpful, and we got no apology what so ever. We were supposed to be in Helsinki late on Sunday, and we got booked for a flight on Monday at 7 o'clock - almost 24 hours later than scheduled. After almost two hour of waiting for customer service, we got an unfriendly welcome and a flight that would land at 16.00 in Helsinki and a pathetic 15€ food compensation. A small portion of our group, that travelled with hand luggage only got promised a ticket to Sweden, and were promised a hotel and a flight early in the morning. When they got to Arlanda no hotel was given. They slept at the airport. This is a horrible experience and we will never fly with Norwegian again. Written at the airport after 15 hours of absolutely horrible service from Norwegian.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteOslo to Helsinki
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"I asked for a refund"

(Italy)

Trip Verified | I flew from NY (JFK) to Paris (ORLY) and they changed the airport of departure and the associated time of departure and arrival two times: from JFK to Newark some weeks after booking the flight and from Newark to JFK five hours before the departure and from CDG (original arrival airport) to Orly, where I had a connection flight to Venice. I was already heading to Newark airport when I received a message saying that I had to go to JFK. The expected departure time was already delayed by a few hours, compared to the departure time from Newark. But the delay and the change of airport weren’t enough already and the flight departed with 5 hours 42 minutes of delay (after 2 am). We didn’t receive any sorts of information during the time we spent waiting, the flight disappeared also from the airport screens for a few hours and nobody was able to tell us anything. We didn't even receive the care it is mentioned on the website in case of delay: "What you’re entitled to: Right to care If you’re involuntarily denied boarding, or your flight is cancelled or significantly delayed (as outlined above), you’ll be entitled to: meals and refreshments vouchers in reasonable relation to the waiting time, provided it won’t further delay departure of the flight, two telephone calls, telex or fax messages or e-mails". I was lucky enough that I didn’t additional 35€ for the meal on board, because they had no meals available for the people who paid the meal in advance. I missed my connection flight from Paris to Venice and I had to pay a new flight at a higher price and I arrived in Venice 8 hours after the supposed arrival time. I asked for a refund for the new flight I was forced to take, and compensation for the more than 5 hours delay. First, it took more than one month to answer, what they replied is that they deny responsibility for the delay and for the continuous change of airport of arrival and departure. The only refund I can have is a ridiculous amount of 21.80€, which is the price of the public transport from Orly to Charles de Gaulle.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew York to Paris
Date FlownMarch 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no