Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 866 reviews
6/10
3 star Skytrax Rating
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1/10

"arrive back 2 hours late"

(United Kingdom)

Trip Verified | New York to Gatwick. My first time flying with Norwegian has been my worst experience with an airline. Outbound the entertainment system was down for the flight. I was so bored and they gave no compensation. Return I am sitting at the gate waiting due to 2 delays (so far) as the flight has yet to land. I am therefore going to arrive back 2 hours late as it stands.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew York to Gatwick
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

" carry on that was a bit over 10kg"

(Denmark)

Trip Verified | Orlando to Copenhagen via Oslo. At Orlando Airport check in staff was one of the rudest and meanest person I have met. Thanks to her manager we finally got to our flight. She did not know in Europe the way they write the date is dd/mm/yy and not mm/dd/yy. after she got the passport she told me my passport is expired! even though I still had over 3 months left to renew my passport and that's because she could not read the correct date on my passport. The flight was very empty and a lot of space but she was giving me a hard time about my carry on that was a bit over 10kg. She said we have to pay $65x2 (flight connection) because we have a little over weight carry on and that bag has to be count as a second checked bag. After we were finally trying to pay the amount ($65) so we could be done, she on her phone laughing at something that seemed very funny to her at that time. They made me wait over an hour and half to check in because of all the problems they were giving me. Another problem was that in their system my nationality didn't match to the nationality they had for me so they kept going back and forth just to see what the problem is and who could fix it. This was like a nightmare to me.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOrlando to Copenhagen via Oslo
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"arrive five minutes too late"

(United States)

Trip Verified | Gatwick to Seattle. Not only has customer service been unhelpful and rude, but they have thus far neglected to acknowledge the issue at hand. I went to check-in to my flight online, having no indications that this was not going to be a possibility, to find that online check-in is disabled. The only information I received regarding check-in from the airline was the time constraints. Here I am, about to check in as soon as it opens only to find out I have to be physically present for check-in at the airport, which is nearly two hours from my location. I rush to get there, hoping I’ll make it, only to arrive five minutes too late, and I was barred from boarding my original flight. This cost me over a thousand dollars in new flights just to get home, even though I booked these tickets months in advance. The airline has been citing their check-in time policy as reason not to refund me for my unused tickets. I was unable to make any of my connecting flights elsewhere because of them, and I was nearly stranded in London. It’s absurd that I’ve had to contact them to remind them that my issue is thus far still unsolved.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Seattle
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"premium service that I did not receive"

(United Kingdom)

Trip Verified | This was my first booking with Norwegian for which I booked Premium seats on their London Gatwick - New York JFK route as my wife and I wanted to enjoy the Dreamliner 787 experience rather than on our usual BA/Virgin aircraft. As well as the cabin I wanted the flexibility of changing my tickets last minute as I am fortunate to be able to travel on a whim. The outbound flight on the 787 was satisfactory and met my expectation although the cabin crew whilst fulfilled their duty were the most miserable crew I have ever flown with. However, the return flight was awful. Upon entering the aircraft I noticed how shabby it was and after being show the premium cabin it dawned on me that this was not a Dreamliner. After we settled I looked at the emergency exit guide and was surprised to see that the aircraft had indeed been substituted with an old airbus A330 operated by Hifly - whom I would never choose to fly given the choice. I fly frequently so I have had substitutions in the past however I have always been made aware of this prior to going to the airport or at the latest by check-in. At no point before departure was notification received by email nor SMS and given the chance I would have changed my flights. On top of this no notification was given at either check-in or at the gate. Furthermore, neither the Captain nor cabin crew even acknowledged this change and carried on business as usual. After speaking to my fellow passengers, I was shocked to learn that this was in fact a regular occurrence with Norwegian on the JFK/LGW route with one passenger having been substituted 29 times as he only flies Sundays. Apparently Norwegian never flies the Dreamliner on Sundays and Tuesday even though their website states they do. I’m not sure if factual but the chap said that they only operate 7 Dreamliner’s. If you see all the routes they advertise you may wonder how they can service, all these routes with just this number of 787’s. I did contact Norwegian but their reply on 19/20.12.2017 was dismissive that they met their obligations to transport me from A to B. Whilst I agree with this in principal the fact remains I paid a substantial amount of money for a premium service that I did not receive. Whilst I may fly with Norwegian again if I want a cheap experience I will never pay for their premium or flex service as they knowingly substitute aircraft regularly yet continue to falsely advertise all the service and experiential benefits of flying the Dreamliner. If you want a cheap experience with old aircraft and no customer service, then I recommend everyone flies with Norwegian. If you want anything else then stick to the majors as you know what to expect.
AircraftBoeing 787 Dreamliner
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteNew York JFK to London Gatwick
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"we hit turbulence"

(United States)

Trip Verified | Flew Gatwick to Los Angeles. I have flown with them a couple times in the past and while they're not my favorite airline (they charge you for water) I've never had a complaint until now. Somewhere over Greenland we hit turbulence, and not the kind that shakes the plane for a few moments before subsiding. It lasted over an hour. Obviously the airline can't control the weather and I'm not writing this review to blame them for that. But I am disappointed by the lack of customer service/interface around this ordeal. The pilot came onto the intercom to announce that he had put on the fasten seatbelt sign and asked the flight attendants to take their seats. Aside from that, there was no comforting of frightened passengers, no warning of how long to expect the turbulence to last, and not a mention of or apology for the ordeal afterwards. Perhaps the flight crew are used to such things, but to the rest of us it was quite terrifying and I was perturbed by the lack of help during and after the episode.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Los Angeles
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"Service on board is okay"

(Italy)

Trip Verified | Oslo to Keflavik. I fly with Norwegian a lot of times, it’s the best low-cost airline in Europe (My “base airport” is Rome FCO). The last time I flew with Norwegian in December 2017. The prices are really competitive, and the service on board is good. I’m really tall so with the low-cost I need to pay a little bit more to have a seat in front of the emergency exit to make my flight confortable. Norwegian’s cabin crew are really nice, young and smiling! Service on board is okay. Sometimes there is the free WiFi on board ! I’m impressed because they are growing up really fast! They got a lot of routes and destination! Well done Norwegian! Recommended!
AircraftB 737
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteOslo to Keflavik
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"our seats were quite spacious"

(United States)

Trip Verified | We flew to London from JFK for our honeymoon in October 2016 and had a wonderful experience on Norwegian's flight. The plane felt very new and our seats were quite spacious for an economy flight. The flight attendants were very friendly and attentive to our needs. Coffee/tea, wine, snacks, and a meal were provided on the flight. We have no complaints and I would fly with them again.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteNew York JFK to London Gatwick
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"none of us would get on flight"

(France)

Trip Verified | Flight to Miami from CDG was supposed to be 6:10PM. We received a text in the morning saying : We're sorry to inform you that your Norwegian flight DY7047 from Paris (CDG) to Fort Lauderdale (FLL) 09.01.2018 is delayed due to late arriving aircraft. Your new estimated departure time is 20:45 local time. Please contact our airport representatives for meal vouchers. If you don't wish to travel on this flight, you can rebook your ticket free of charge online. To read about your rights, visit www.norwegian.com/rights. when I arrived at 6:30pm to checking, about 30 people where in line and no representative from Norwegian. they had closed the check in at original time at 6p. they refused to check any of us in, one representative came for 5 min said none of us would get on the flight and the next flight was next saturday. They kept telling us to call the "24/7" customer service but when we called it said their office was closed.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteParis to Miami
Date FlownJanuary 2018
Ground Service 12345
Value For Money 12345
no
2/10

"Don't waste your money on this airline"

(United States)

Trip Verified | Flew Norwegian from Newark to Rome. Don't waste your money on this airline. I ended up paying for my food, luggage, and reservation for my seat which led to me not saving any money for flying this budget airline. First, dont even bother reserving early to get the exit row because the seats are so tight that you will be uncomfortable anyway so why even get leg room when you don't have any shoulder space. Food was the worst food I have ever had which I paid 50$ for. Blankets/pillow/snacks and even water (super low of them to sell water, its a human need) you need to pay extra for.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNewark to Rome
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"failed to provide the service it advertised"

(United Kingdom)

Trip Verified | Norwegian are to be congratulated on providing the worst customer experience I've encountered in 20 years flying. I'm a regular flyer, and in the past year have persisted with Norwegian multiple times to travel from London to New York due to the cheap cost. Never again. The service is basic (verging on rude), uncomfortable, but is just about tolerable if nothing goes wrong. However, any sign of trouble, and customer service becomes invisible. On multiple occasions the airline has failed to provide the service it advertised, and during the recent winter weather (January 2018) successfully abandoned hundreds of passengers in New York with no communication on how they would get home or receive compensation. I can only recommend you avoid this airline - the extra cost to fly transatlantic with another carrier is worth it.
AircraftA340
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteLondon Gatwick to New York JFK
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no