✅ Trip Verified
| I flew from NY (JFK) to Paris (ORLY) and they changed the airport of departure and the associated time of departure and arrival two times: from JFK to Newark some weeks after booking the flight and from Newark to JFK five hours before the departure and from CDG (original arrival airport) to Orly, where I had a connection flight to Venice. I was already heading to Newark airport when I received a message saying that I had to go to JFK. The expected departure time was already delayed by a few hours, compared to the departure time from Newark. But the delay and the change of airport weren’t enough already and the flight departed with 5 hours 42 minutes of delay (after 2 am). We didn’t receive any sorts of information during the time we spent waiting, the flight disappeared also from the airport screens for a few hours and nobody was able to tell us anything. We didn't even receive the care it is mentioned on the website in case of delay: "What you’re entitled to: Right to care If you’re involuntarily denied boarding, or your flight is cancelled or significantly delayed (as outlined above), you’ll be entitled to: meals and refreshments vouchers in reasonable relation to the waiting time, provided it won’t further delay departure of the flight, two telephone calls, telex or fax messages or e-mails". I was lucky enough that I didn’t additional 35€ for the meal on board, because they had no meals available for the people who paid the meal in advance. I missed my connection flight from Paris to Venice and I had to pay a new flight at a higher price and I arrived in Venice 8 hours after the supposed arrival time. I asked for a refund for the new flight I was forced to take, and compensation for the more than 5 hours delay. First, it took more than one month to answer, what they replied is that they deny responsibility for the delay and for the continuous change of airport of arrival and departure. The only refund I can have is a ridiculous amount of 21.80€, which is the price of the public transport from Orly to Charles de Gaulle.