Norwegian

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 917 reviews
6/10
3 star Skytrax Rating
Filter Reviews by :
Show
6/10

"no responses to communications"

(United States)

Trip Verified | Flew Los Angeles to Rome and then Venice to Los Angeles via Stockholm . Every flight was late at least an hour. There was a 90-minute scheduled layover in ARN and, with the VCE-ARN taking off 85 minutes late, we nearly missed the connection, which would have required us to spend an extra day, at least, traveling. Fortunately, they held the ARN-LAX flight for the 32 of us that had that connection. Unfortunately, our bags didn't make the flight. Dealing with the Norwegian customer service, social media and baggage service in LAX was not pleasant. I received no responses to my communications (email, voicemail, social media). They do not answer their baggage services phone line during their purported business hours. I left a voicemail and haven't received a call back. They provided one meal and one snack on the long-haul flights. No refills on water or sodas (more generous on coffee and tea). Seats were standard and overhead bins were adequate. Flight crew were not the most welcoming, but polite.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteVenice to Los Angeles via Stockholm
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
4/10

"No compensation was given"

(United States)

Trip Verified | Gatwick to Los Angeles, the flight arrived 1hr 47 mins late, forcing me to miss my next flight I had booked. No compensation or reconciliation was given. Will not fly this airline again but the brownie given with the meal was exceptional and the dimming windows are neat.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteGatwick to Los Angeles
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"wonderful flight experience"

(United States)

Trip Verified | Providence to Shannon. It was my first flight to Ireland with Norwegian last week and it was the best experience ever. Cabin seating extremely comfortable. The cabin crew service was impeccable along with delicious meals and drinks. The flights were on time. It was a true pleasure experience to fly with them and it won't be my last. A wonderful flight experience.
AircraftBoeing 737 Max-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteProvidence to Shannon
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
3/10

"probably fly with them again,"

(United States)

Trip Verified | Copenhagen to Los Angeles. $45 meal ripoff: The 3-course meal consisted of salad (very small portion with olive oil for dressing), the main meal (I had the beef which was ok) plus a drink (had a beer), and for dessert a very small brownie which one was supposed to wash down with coffee. I was still hungry. The meal was given in a box that opens in two halves. Ihad TV dinners for $2.95 that filled me up more. There is a snack 1-2 hours before the end of the flight which was just a sandwich, a brownie and coffee (regular size). For $45 I expected more. But one more bad experience: they skipped over me while serving the lunch boxes. Since not every passenger ordered the meal online, they used a list printout with the seat nbr and name (I suppose), so an oversight by the flight attendant can happen and is forgivable. When I made the attendant aware of it, she demanded I show my boarding pass and putting the onus of proof on me as though I tried to cheat the airline out of a meal. That said, I would probably fly with them again, but bring my own sandwiches.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteCopenhagen to Los Angeles
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
6/10

"everything was pretty good"

(United States)

Trip Verified | New York to Berlin with a stop at Oslo. In general everything was pretty good. Crew was friendly and helpful. I bought the tickets with a purpose of choosing the seats that I chose using the plane's plan provided by the website, I chose same seats from NY to Oslo as well as from Oslo to New York. It as row 23, when my family was going to Oslo it was nice the exact spots I chose, but on our way back the same number row appeared to be before the bathrooms. You can imagine all my trip it was an eight-hour flight people were right above my head with slamming doors that was horrible, however we chose the seats in the middle like it was showing on the plan. Ii it fair? There were people in my row 23 with no seat choice or food included I paid for food and seats that way I give a 10/10 for my flight from NY to Oslo and 2 from Oslo to New York. My family and I are upset with such a way of treating customers.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew York to Berlin via Oslo
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"charge for literally everything"

(United States)

Trip Verified | . As a low-cost airline Norwegian charge for literally everything. Seat reservation on the LowFare is $35, 10kg is your combined carry on and personal bag allowance. You don’t get a free meal, you have to pre-order and pay for it. You don’t even get a drink (soda, juice or coffee) or snacks if you don’t pay. If you need a blanket, pillow or ear buds you need to pay. They don’t even offer water. I asked for it when the flight attendant skipped me and she handed me a plastic cup. When they were going around with a coffee, I asked for it (knowing that for Nespresso coffee you have to pay but this was a regular coffee) and the flight attendant looked at my airport-bought sandwich on the tray and asked if I purchased a meal on the flight. When I answered No, she said you have to pay for coffee. When I arrived to the JFK two hours before my flight I saw the longest ever check-in line. They changed the gates just before boarding. I’m writing this is because they charged me $100 for 0.5kg more in my carry-on / personal item. Cabin baggage must be below 10kg so everything you have with you has to be 10kg or less. They don’t even give you receipt for that but instead they stamp your boarding pass with ‘paid’.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteNew York to Copenhagen
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"they declined my claim"

(United States)

Trip Verified | Chicago to Gatwick. I had a terrible experience with Norwegian, even after I paid for the upgrade to premium. At the airport, I was told there was no dinner service, so was given a voucher for use at the airport, which was decent. However, they also ran out of food for breakfast so I never got that. In addition, the plane landed over four hours late with no apology or explanation. When I filed a claim for compensation, they stated the plane only landed three hours 41 minutes late and that the circumstances were “extraordinary” so they declined my claim.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Cabin FlownPremium Economy
RouteChicago to Gatwick
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Wifi did not work"

(Norway)

Trip Verified | Flight was okay, everything is do by your self at check in. No service during flights under 60 minutes. Expensive to buy checked in bags. Wifi did not work.
AircraftBoeing 737-800
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteTrondheim to Ålesund via Oslo
Date FlownMay 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"both flights were cancelled"

(United States)

Trip Verified | I made a reservation in March for Los Angeles to Milan to travel in June 2018. I found out via email that both flights were cancelled. I called Norwegian. Could not reach them until later evening. They said everything looked fine. Flights are a go etc. I said, Are you sure? I got and email saying they were cancelled. So the guy dug deeper and called me back. Sure enough both flights cancelled and he said that I could rebook but Milan to LAX routes are cancelled. I had to fly out of Oakland, not LAX andit was subject to availability. Lucky I called that same day or what would have happened?I am leaving two days earlier now to Rome. Cost to me: two more hotel days, not good rates as 3 months ago, and 3 days of food etc. No Milan. Canceled a hotel there for no refund as it was reserved months ago. Also I am eating non refundable tickets in and out of LAX from Oakland. Apparently I have no rights. I asked about an upgrade at least. No.
AircraftBoeing 787
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOakland to Rome
Date FlownMay 2018
Value For Money 12345
no
1/10

"overbooked the premium seats"

(United States)

Trip Verified | I bought premium tickets several months in advance, however, I was placed on standby and downgraded to coach before getting into the plane given that Norwegian overbooked the premium seats. I was told by the staff that there is nothing they could do to help, I should contact the airline by phone to request a refund. The refund is not automatic, if you try to use the website and email you don’t get response. It is difficult to get someone to answer the phone and when they do they claim it would take 4-6 weeks to evaluate the case. The whole thing is really outrageous, disappointing, one of the worst experiences with an airline I have had.
AircraftDreamliner
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteFort Lauderdale to Paris
Date FlownApril 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no