Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 2376 reviews
7/10
5 star Skytrax Rating
Filter Reviews by :
Show
9/10

"Would fly with them again"

(Australia)

Trip Verified | Excellent food and flight attendant service. Shanika is an exquisite stewardess. Qatar Airways have become a very good carrier. Would fly with them again.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDoha to Melbourne
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
6/10

"flights were steady enough"

(United Kingdom)

Trip Verified | The flights were steady enough, both legs were a different experience. I have flown with Qatar airlines a few times and I think that they are average. In flight entertainment was different on both flights. My food was average and not very tasty. Cabin crew are friendly. Biggest negative was before taking off from Doha we were sat on the plane for an hour without air con and it was extremely uncomfortable.
AircraftBoeing 777-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteManchester to Bangkok via Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"Will recommend to others"

(Germany)

Not Verified | First time taking this as recommended by my friends, was sceptical but in the end enjoyed the flight and Doha Airport. Staff keep feeding till you are full. Friendly staff and clean plane. Exciting Airport with lots of shopping and eateries (Asian, Indian, Fusion). Value for money. Will recommend to others and taking this airline again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Kuala Lumpur via Doha
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

"just one meal on this flight"

(Netherlands)

Trip Verified | There was just one meal on this flight. Service was unorganized and took 3.5h to complete. Food was presented on a tiny tray and was not good in terms of taste and amount. There was no 2nd sandwich service as they used to do on flights to Europe. When I asked the purser why there is no more food, I was told that the Boeing 787 does not have enough storage space, since catering to Europe is done on Doha for the in and inbound flight.
AircraftBoeing 789
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Frankfurt
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
3/10

"given completely different seats"

(Bulgaria)

Trip Verified |  Reserved aisle seats 3 months prior, as I have problems with my hip joint and need to extend the leg. At the time of the checking we were given completely different seats, in the middle, and separated from my friend I was traveling with) . Complete lack of cooperation and understanding from the airport Qatar staff and the person at the check in desk was rude and arrogant to me. The seats in economy class were very uncomfortable and my food was horrible.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBangkok to Sofia via Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
8/10

"Very happy with Qatar Airways"

(Sweden)

Not Verified |   Very happy with Qatar Airways, A little bit cramped with space on the first route from Copenhagen to Doha. The crew know what they are doing and the service is good as is the food served
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteZanzibar to Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"Service and catering very good"

(Germany)

Trip Verified | Swift and friendly check in at BKK airport, boarding well organized and smooth. Aircraft ex Cathay Pacific aircraft with more comfortable seats than the Qsuite. Service and catering very good. WiFi not working throughout the flight. Oryx Entertainment system on CX leased aircrafts a watered down version of the usual system with limited Movies and Music choices. Flight on time
AircraftBoeing 777ER
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteBangkok to Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

“marred by inconveniences”

(United Kingdom)

Not Verified | The delay of my flight from Haneda to Doha caused a bit of chaos upon arrival. Despite my efforts to reach the gate promptly, I was denied boarding due to luggage issues, and the lack of assistance added to the frustration. I paid for an Economy Comfort package, which was supposed to include an aisle seat. However, upon boarding, I was informed that no aisle seats were available, despite assurances beforehand. Additionally, my luggage tag was lost during the boarding pass exchange, leading to further uncertainty upon arrival in London. What was meant to be a 19-hour journey turned into a 27-hour ordeal. When I requested assistance from staff regarding a re-arrangement they promised to get back to me within 5-10 minutes, but no one followed up until I reached out again. The security queue at Heathrow on departure from the UK was incredibly long, with a wait time of about 1.5 hours just to get through. Overall, while the crew onboard was courteous and provided great service, the experience was marred by these inconveniences.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTokyo to London Heathrow via Doha
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
1/10

"seat wouldn't stay up"

(Canada)

Trip Verified | They convinced me that I needed to pay $1500 to add my middle name to my flight, or they wouldn't allow me on the plane. When I got to the airport, they didn't put my middle name on the ticket and I didn't have any issues. I paid $2300 to upgrade our seats to business class from Doha to Montreal. Not even an hour into the flight, the seat reclined on its own, pinching my leg. The seat wouldn't stay up the rest of the 13.5 hour flight.
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteDoha to Montreal
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"no attempt to address our complaint"

(Australia)

Trip Verified | I have sent 5 emails and have only received 2 automatic response emails after initiating our complaint 10 weeks ago. I have sent all of the relevant documentation to support our claim for a refund. Our group of 3 booked adjoining Exit Row seats on the Upper Deck of an A380 from Doha to Perth after a connecting flight from Amman. We paid for our Exit Row seats on August 22 2023 and received email confirmation that day. What was a shock to us is that when we were at Amman airport we got our tickets for the second leg, from Doha to Perth, we saw that we had been seats on the lower deck. We said this was wrong and showed our August confirmation for seats 30 A, B and C on the upper deck. We were told by Qatar Airways staff in Amman that it could only be fixed up in Doha. We were also told that the reason was that the plane had been changed from an A380 (which was not correct) . Our connecting flight from Amman to Doha was not only cancelled but deleted altogether meaning we had a 10.5 hour transit instead of the original 2.5 hours. Then at the Boarding Gate in Amman we were informed that there were 2 Exit Row seats available in the Upper Deck and that these had been put on hold for us and to see the Qatar Ground staff in Doha. We were in a queue for almost an hour at the Qatar Service Desk in Doha. I asked how the seats we had booked and paid extra for in August, and provided emails and a hard copy to verify this, were no longer available for us? We were told that it was a system error. There was no apology at all for the system error. We were further disappointed to find out that the 2 Exit Row seats on the Upper Deck that we had been told by staff at the boarding Gate at Amman had been “reserved” were not actually retained for us and that only 1 Exit Row seat was available. Understandably we were not happy that we did not receive the Exit Row seats that we had booked and paid for more than 3 months prior. Through no fault of our own we were victims of a Qatar Airways system error. We did not complain to the flight attendants on the Doha to Perth flight as we understood that they had no control over the seat allocation. However, we politely asked the people in seats 30A and 30B, that we had paid for in August, when they had purchased their seats and were informed that they had done so about 2 weeks prior. I chose Exit Row seats on the Upper Deck because of the extra space and the cabin configuration of 2 by 4 by 2 seats and because my wife and I would be seated next to each other and the other member of our group would be in the next available Exit Row seat. Instead of all being seated next to each other in Exit Row seats we were split up and certainly didn’t get what we paid for. Plus all of the wasted time trying unsuccessfully in Amman and then at the Transit Desk in Doha to sort out the error created by Qatar Airways assigning our seats to someone else. It is bad enough that we didn’t get 2 of the Exit Row seats that we had paid for that were allocated to other people who booked well after us. What is worse is that there has been no attempt by Qatar Airways to address our complaint let alone issue the refund to which we are entitled. Our complaint isn’t complex.
AircraftA380
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteDoha to Perth
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no