TUIfly

✅ Trip Verified | Worst experience ever. I missed my flight as my first flight was delayed because of the weather. When I contacted Tui they couldn’t offer any help, they didn’t have a different flight to offer me, and they didn’t want to refund anything for the flight I never took.

✅ Trip Verified | Neos (airline) division of TUI Germany. You can web check-in and you can change seat allocation without pay. Plane arrived on time, boarding and welcome was professional and crew was helping passengers with their carry-ons to be placed on bins. New and clean aircraft, service was great with two servings with tasty food and good variety of juices (do not offer beverages) but have wine, coffee, tea. IFE is only drop screens to see the flight path and you can hear music from channels with earphones (buy or your own).

✅ Trip Verified | This is a budget airline. Had it not been for the fact that this flight was heavily undercooked, and we didn't have a row to ourselves, I believe this 10hour+ flight would have been extremely uncomfortable. As it turns out we were able to stretch out and relax. The service and meals are what you would expect from a budget carrier. I would not book this flight if I knew it would be full.

Not Verified | Pleasant company with competent and attentive staff. Respected schedule and efficient on-board service. It was unfortunately the last flight on this route between Toulon and Charleroi

Not Verified | No problem with this airline. Pleasant on-board service. Schedule respected. Aircraft (ES-SAA) leased from an Estonian company. Very good experience.

✅ Trip Verified | When I think about what tuifly at prices to get there and back to Crete and when I then see on the flight from Crete (X3 4107 on 26.8) how inattentive the flight staff is. Children at the age of 2 do not even get a small attention let alone even a smile of the seller or flight attendants and a simple coffee 3-4 euros should cost then I am more than served. It is a tragedy with how little or no service money is earned.

Not Verified | Staff attentive but not overly friendly; given that the crew already had a 16hrs working day (as told by one of the cabin crew) still OK. What wasn't OK at all: being ordered to the airport and being told just after checking in and passing the security line that the flight is delayed for 7 hrs. Thank you for having me, my wife and two toddlers waiting in a wee airport at 38 degrees outside while wasting a whole day which we could have spent at the hotel pool instead. Nobody was present by Tuifly at the airport, the hotline was constantly unavailable, and all we got was a voucher by E-mail of 15 EUR. To be spent at mediocre facilities on location. No word of sorry, no one to talk to - we all have been left to our own, basically. Best even: they served food and drinks on the plane and wanted to charge money after this disaster. Not to mention that we received our luggage in FRA in a very bad condition. This is one of the worst services I have ever encountered and will not fly with this airline ever again.

✅ Trip Verified | Brussels Zaventem - Fuerteventura Return. Slight delay on the outbound flight due to late arrival of the plane at Brussels Airport but final arrival in Fuerteventura was on time. Return flight had a delay of a bit less then 2hrs due to technical problems with the first foreseen plane. We had the nice Boeing Sky Interior on the return plane so that was a plus! In general clean planes and pleasant (young) cabin crew on both flights. Meals and drinks for purchase but nice selections though. We booked and paid for emergency exit seats so that we would have extra legroom, highly recommendable on such longer flights imho! I understood that one young lady on the outbound flight did not speak Dutch...for a Belgian airline this is not acceptable though!

✅ Trip Verified | Really bad services and no information for our 4h30mn delay. We had a flight from Bruxelles to Heraklion. Our flight was supposed to be at 6.30, we arrive at the airport without seeing the flight on the board. We had no email, no information until we saw the number of our flight at 10am on the board. We waited 3h30 then had the number of the gate 20mns before the “supposed” 10am departure. No information from the crew until we seated in the aircraft and 40 more minutes of delay once on the plane. For sure we will not take this company again. We flight quite often and it’s the worst company we experimented.

✅ Trip Verified | I have purchased tickets to fly from Amsterdam to Ibiza. TUI officially announced in media that no flights will be cancelled, everything looked good until the last moment, when I suddenly got an email that my flight got moved to Liege, different country, 270km away. The flight was schedule on 6.20 morning Saturday so because I worked on Friday evening and there is totally no night transportation between Amsterdam and Liege, there was no way for me to get to Liege. I have called TUI and a very polite lady told me, that indeed there is no other way but to cancel the tickets and she can do it for me. I asked her, to be sure if the funds will be transferred back to my account, she confirmed (I got credit note and cancellation bill) and that’s the moment when the show begins. The email on their website doesn’t work, when after an hour waiting you finally get someone on the phone, they send you to chat, after days of waiting for answer on messenger the tell you to call (with a smiley), on twitter they say that: “it is busy and I probably received the money because system says: 0€” so basically their approach is: "We have your money, and what can you do?"