SunExpress

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 68 reviews
4/10
3 star Skytrax Rating
Filter Reviews by :
Show
10/10

"cabin crew hostess was amazing"

(United Kingdom)

Trip Verified | Ece, the cabin crew hostess was amazing, she was so friendly, motivated, welcoming, greeting, smiling and felt valued appreciated to be travelling with Sun Express. Also Iram was nice to communicate and chat with also.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteAntalya to Birmingham
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"I will never fly with them again"

(United Kingdom)

Trip Verified | Terrible airline to fly with. Extremely hot and poorly ventilated. We complained about the heat and the air hostess offered ice in a bag as she said no one else complained then later asked if I was feeling better. When it was obvious everyone was struggling to breathe and everyone was fanning themselves with the safety instructions. The man in front of me ended up taking his top off. The heat and ventilation was terrible in both directions and I will never fly with them again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteIzmir to Manchester
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"do not use SunExpress again"

(United Kingdom)

Not Verified | Flight due to depart at 12.30 am. Already feeling anxious about travelling in the night with two young children (age 5 and 6), we arrived at Luton much earlier than we needed to. We sat and keep watching the screen to see which gate to check in, and kept walking over to the check-in area to find no-one there. Presuming the flight was quiet and they were therefore not rushing for us to go through, we kept checking the screen which said 'relax'. Other flights had statuses which changed but ours remained 'relaxed'. Approx. 50 mins before the flight the screen went blank so we went to check in to be told we were too late and they were boarding the flight. Emotions of anger, disbelief, panic and sadness hit us all (party of 7). That was the first time I have ever seen my children sobbing through sheer sadness. They were clinging onto me saying "can't we go on holiday Mummy, we've been excited all year". It broke my heart and I will never forget it. There was no-one at Luton available to help us, and after numerous phone calls, it was clear that SunExpress were not interested so we booked flights with a different airline and took a coach at 4am to Stansted. Doing online check in on my phone from Luton, with an incontrollable shaky hand (adrenaline rush) at 3am was another memory engrained in my memory for life. We got to Izmir and fortunately only missed one day, but our delay and stress impacted on our health and we all suffered exhaustion, stomach pains and headaches for the first few days. When we returned to the UK, I put in a complaint and waited weeks and weeks to hear anything. Considering the trauma we experienced, acknowledgement of the complaint would be been the minimum I would expect. In August we were told the result was 'not positive' as apparently there were no technical problems. They had spoken to the ground staff! Do they think we were just sat there for the fun of it? The battle continues and I have insisted they check CCTV footage. I received £150 from them randomly without explanation but this is a very small amount of my claim. The effects of this trauma continue to this day and my daughters are extremely anxious when we out to places that require pre-booking, worried that they won't be allowed to do it. The only time this company took me seriously was when I emailed the CEO. This is the only way they started listening to me. If you are having problems and not getting anywhere, I recommend you contact Max Kownatzki and do not use SunExpress again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLuton to Izmir
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
10/10

"Service was efficient"

(United Kingdom)

Not Verified | I flew this company on a short trip to Turkey last week. Apprehensive given previous reviews that I read. Either I am very easily pleased (not known for it!) or the travelling public should relax and enjoy their flight not spend hours looking for things to complain about. The aircraft was clean and reasonably comfortable for a four hour flight. However the cabin crew excelled both on the outbound and inbound journeys. Service was efficient and delivered with a smile and nothing appeared too much trouble. All of them were immaculate both flights an obvious sign uniform regulations are strict as they should be. Would go out of my way to fly Sun Express in the future.
AircraftBoeing 737 8 MAX
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteEdinburgh to Antalya
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Very poor overall"

(United Kingdom)

Trip Verified | Flight itself was fine, return plane modern and clean. Customer service awful. Lost luggage on flight out, contact number for sun express not answering, website doesn't allow personal contact with the company, online claim system for lost baggage not working. Fobbed off on multiple occasions via the helpline. Assistant refused to give out contact details for the company. SunExpress then unilaterally attempted to close the claim for costs against them. Online checkin not working for some of our group and then charged at the airport for checkin at the airport! Bizarrely their online check in system does not obviate the need for yet another check in at the airport! Very long queues for airport check in at Manchester. Very poor overall.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManchester to Antalya
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"hot and poor ventilation"

(Sweden)

Trip Verified | Never fly this airline if you have physical difficulties. First, the plane was almost 2 hours late between Antalya to Copenhagen. There is not the worst. Terribly hot and poor ventilation for almost the entire 4 hour journey. We sat in the plane 45 minutes before take-off. Then I thought everything would be fine up in the air. But that didn't happen. I had to use the airline's information sheet the whole trip. Ryanair feels like luxury travel if you compare them. You can suffocate and pass out, it was that hot. | Åk aldrig denna flygbolag om du har fysiska svårigheter. Först var planen nästan 2 timmar försenad mellan antalya till Köpenhamn. Der är inte det värsta. Fruktansvärt varmt och dålig ventilation nästan hela 4 timmars resa. Vi satt i flygplan 45 min innan takeoff. Då trodde jag att allt skulle bli bra uppe i luften. Men det hände inte. Jag fick vädra med flygbolagets infoblad hela resan. Ryanair känns som lyxresa om man jämför med dem. Man kan kvävas och svimma, så varmt var det.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAntalya to Copenhagen
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
2/10

"kept us waiting for an hour"

(Turkey)

Trip Verified | The personnel at Munich check in kept us waiting for an hour. Asked their manager to open another counter, she just shrugged her shoulders. Extremely rude. I used Sunexpress for the first time. Never will do again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMunich to Ankara
Date FlownJune 2023
Ground Service 12345
Value For Money 12345
no
1/10

"Terrible and rude personnel"

(United States)

Trip Verified | Extremely bad. Terrible and rude personnel. Honestly it can’t get worst than this. The personnel make up rules and have no clue on how to deal with requests. They can't speak English. They can not communicate. The check-in area is dirty. Luggage tags and scrap paper on the ground. Rude and disrespectful. The counter was so filthy dirty that you prefer not to have anything on it. Terrible personnel and terrible service
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteAntalya to Munich
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"wasn’t taken care of properly"

(Ireland)

Trip Verified | Rude staff, very slow. My mom was booked with ocs as she needs assistance going into the plane but there was none there. She had to walk up the stairs herself without assistance when she was promised and booked one. It was very delayed and wasn’t taken care of properly.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDublin to Izmir
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Ground Service 12345
Wifi & Connectivity N/A
Value For Money 12345
no
1/10

"unable to provide me with a bassinet"

(United Arab Emirates)

Not Verified | I am absolutely outraged by the lack of customer service from this airline! I recently purchased a ticket for a flight with my 6-month-old baby, and there was no option to choose a seat during the booking process. This is unacceptable when traveling with an infant. I tried to contact Sunexpress customer service representative to find out how to book a bassinet for my baby, but the representative informed me that all seats in the first row were fully booked (my flight should be 20 May 2023) and they were unable to provide me with a bassinet. The worst part was that the representative did not explain how it was possible to book a seat in the first row, leaving me feeling helpless. To make matters worse, I spent hours searching on their website for a way to reserve a seat, but the page was not functional, leaving me with no way to ensure the safety and comfort of my child during the flight. And to top it off, I could not find any contact information to call or send an email to their customer service department. Overall, I am deeply disappointed by this Sunexpress's lack of regard for their customers, especially those traveling with young children. I will never use their services again and will advise all my friends and family to avoid this airline at all costs.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteDubai to Antalya
Date FlownMay 2023
Ground Service 12345
Value For Money 12345
no
1 to 10 of 68 Reviews