Laudamotion

✅ Trip Verified | Honestly this now has to be the worst European budget airline. Actually booked with Ryanair but Lauda is the carrier. Sat on the tarmac an hour while they tried to fix a fault, then deplaned us all with a “Hope you have a nice”, and then nothing for hours - nobody to help, no explanations, no updates. Never again.

Not Verified | This was an unexpected surprise due to my family thinking that we were going to fly Ryanair, however in my opinion it was a pleasant surprise. I have a really bad fear of flying so an incredibly nice cabin crew member sat next to me and told me that she loved flying and how long she had done it for and how safe it was. She also said that she really enjoyed flying and the turbulence was enjoyable. The seats were nice and the crew was amazing. I didn’t get any food but I loved this low cost airline.

Not Verified | Malaga to Dusseldorf. Regarding our return flight with Laudamotion departing from Malaga. We tried to contact 2 days in advance with both airline and ticket provider. Both agencies did not respond by phone or mail. Wednesday morning on March 18th, we went to the airport anyway and our flight was not even mentioned on the information boards! I understand all the commotion surrounding the coronavirus, but it is shameful that customers are not informed at all and are simply left to their own fate. Ultimately, we were helped by Ryanair with a flight to Amsterdam. The next day we Picked up our car in Düsseldorf. We don't recommend Laudamotion at all!

✅ Trip Verified | Malaga to Stuttgart. I would like to preface this saying that I have flown with Laudamotion in the past and have no issues with my flying experience. My review refers to the complete lack of customer support and response following the Corona-induced flight cancellations. For several days now I have been applying to receive a refund for my cancelled flight. Both the app and online refund request page have error messages and do not allow me to proceed. According to the online request page the reference number is wrong (it's the only reference number listed on my ticket confirmation). According to the app there's just a general error. I have attempted to contact Laudamotion and Ryanair via their chat option and have waited hours without receiving a reply. The phone numbers appear not to be working. While I understand that we are in a crisis situation, the airline's number one priority should be maintaining customer satisfaction. And cancelling our flights without guaranteeing us our money back completely neglects this. I will be giving a rating of 1/10 until the airline refunds me my money. I recommend that people with similar experiences do the same.

✅ Trip Verified | Vienna to Bologna. Don´t ask for water on the plane. Horrible experience on Laudamotion, but this is what you get if you pay 10€ for a ticket. We got stuck after boarding and I was thirsty, basically I had to ask three times while stuck on the ground for a bottle of water at 7.00am, once I´ve obtained the water I wanted to pay by card but this was not possible just in the air I would have had the chance to pay and when I handled the only cash note, a 100, it was refused by the staff and I had to wait until we took off to pay. Once we were landing, I saw that my seat was falling apart in the back. Of course, If I can last minute afford another carrier with still a cheap flight ticket, I do…

✅ Trip Verified | Dusseldorf to Alicante. Two and a half hours late due to late incoming aircraft excuse, but then we had to stand for at least three minutes in the rain on the steps to the aircraft. I ordered coffee and snacks for my group and when I tried to pay by credit card was told the the machine didn't work. Could have told me before I ordered. No milk and sugar was given, I like it black and bitter anyway, but the rest of the group asked for some. My coffee was only half full and after waiting five minutes I pressed the service button and asked for it to be filled. It was, and I was told not to press the service button again unless it was an emergency? I never heard that before. The milk and sugar for the rest of the group never came.

Not Verified | Vienna to Lisbon. Awful service, besides being delayed, when we found our seats, it had garbage from previous passengers. We ask the staff to clean it and they said that we had to clean it ourselves.

✅ Trip Verified | I travelled with Laudamotion 19th December from Tenerife to Vienna. First our flight was delayed 2 hours. We were waiting behind the passport control for 2 hours without the chance to go to the toilet and a lot of kids were traveling with us and without place to sit down so almost everyone sat down on the floor in the end. This was supposed to be a direct flight, but because they had to swap their cabin crew, right after taking off we were told of that we need to stop in Mallorca. There we were sitting on the plane for one hour. We arrived in Vienna 3.5 hours later than expected, so I missed the bus for which I bought a ticket two months ago. I struggled to get another bus home to the Czech Republic as all the tickets were already sold out. In the end I had to wait 3 hours more at the airport in Vienna. I managed to take midnight bus. Since then I have been trying to solve this with the company, but so far without a solution as no one is replying.

✅ Trip Verified | We had an early flight out of Vienna, we bought fast track, cause we were not sure about how long the lines were, and there were a lot of departures. We arrived into the airport, and long lines in front of security. An officer opened up fast track for everybody, but we were pretty lucky, only around 10 people in front of us. We left on time, and the flight went smoothly up to Oslo Torp. What i do not understand is why the crew is not interested in selling their products. They said something about offers, we did not hear, and they went through the isle, with their trolley. We asked to buy a whiskey, they had only brought perfume and cosmetics with them, they said they should come back to us, which they did not. We asked him another time later, and he said ,oh yes, then still nothing, and we landed without any whiskey. We could not see they had not sold anything on their way down the isle.

✅ Trip Verified | Friday afternoon flight from Sandefjord Torp to Vienna. Very few people in lines before security, so we went through in a couple of minutes. We sat there waiting, and then plane delayed. One and a half hour delay. The plane came and the boarding took time cause every passenger shall stow away two or three pieces of luggage, plus jackets, caps, scarfs etc. We bought priority boarding, but that is a joke, we all stood in the same line for boarding, you can bring an extra bag though. The plane had to deice, so that delayed the flight further. After takeoff, the crew turn up the temperature in the cabin, so they can work in short arm shirts. All the passengers had to take off the pullovers in the narrow cabin. We arrived in Vienna almost three hours late.