Star Peru

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 20 reviews
3/10
No Skytrax Rating
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1/10

"Avoid at all cost"

(Sweden)

Trip Verified | Where do I start? I booked a ticket through Star Peru from Pucallpa to Lima, flying out on 12/06/2022 at 10.35 as I had a connecting flight to San Jose Costa Rica at 20.00 same day. Without further notice or explanation, the airline just decided to cancel that flight and move me on the 19.50 flight, arriving to Lima 20.55. Any genius can see that there is no way I'd make my connecting flight with the schedule change. Several attempts to contact the airline resulted in no success. I eventually had to buy a new ticket with LATAM in order to make my onward flight. Avoid at all cost, as you never know whether or not the flight will actually go as advertised. Up until today 12/06/2022, the flight was still being advertised on most search engines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePucallpa to Lima
Date FlownJune 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"They have no respect for customers"

(Romania)

Trip Verified | They canceled our flights without informing us. That meant wasted hours for rescheduling and hundreds of dollars paid in addition to the difference in fares and penalties for connecting flights that we would have missed. They have no respect for customers. They not assume any change. A evitar a toda costa. cancelaron nuestros vuelos sin informarnos. Eso significó horas perdidas por reprogramación y cientos de dólares pagados además de la diferencia de tarifas y multas por vuelos de conexión que hubiésemos perdido. No tienen respeto por los clientes. No asume ningún cambio to be avoided at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RoutePucallpa to Lima
Date FlownMay 2022
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
2/10

"worst airline of the world"

(Germany)

Trip Verified | Lima to Iquitos. So, now I know, how it is to fly with the worst airline of the world. For a expected 2 hours flight we had a delay of more than 7 hours. Sitting at the airport for 5 hours more isn't the worst, but sitting then in a shut off airplane without air-conditioning for more than 2 hours, the air for all passengers got really thin. Not even a little bit water was delivered. After asking what's happening the Stewardess replied that they are actually parking on a Military area, and they are not allowed to start the engine. Thanks a lot. Next time please put the airplane first of the parking zone of the military, then put all the passengers into. Pretty easy, isn't it ?
AircraftBoeing 737-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Iquitos
Date FlownJanuary 2020
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Brutal delays. Missed connection"

(Canada)

Trip Verified | Iquitos to Lima. Brutal delays. 2-hours. Missed connection. Not direct. I will never use them again. Do yourself a favor and use anyone else. Delays in arrival boarding and luggage. I gave myself a 3-hour window and these people couldn't even meet that. Garbage airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIquitos to Lima
Date FlownNovember 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"the absolute worst"

(Canada)

Trip Verified | Iquitos to Lima. Travelling via domestic airlines in Peru are the absolute worst. No updates from staff, constant delays due to the "weather" meanwhile LATAM airlines can fly no problem. Lesson learned, only fly LATAM airlines if flying domestically in Peru because clearly Star Peru or Peruvian Airlines do not know how to operate at all.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteIquitos to Lima
Date FlownFebruary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"delays and cancellations"

(United Kingdom)

Trip Verified | 09:00 flight to Cusco repeatedly delayed for bad weather in Cusco, then cancelled, even though Cusco airport had reopened. I missed the festival I had made the trip for. I discovered that Star Peru operates a fleet (circa 6) with old onboard computers - meaning whilst other airlines can fly into Cusco with low cloud cover, Star Peru cannot. This leads to delays and cancellations. In my case, the flight was cancelled after 14:00 - even though (we were not told) Cusco airport had reopened and (we were also not told) Star Peru operated its later flight into Cusco. The Star Peru supervisor at Lima airport was appalling. She refused to engage with passengers, refused to tell us our rights, and simply told us to come back the next day to get booked on an a new flight. She took no responsibility, showed no leadership, and was unwilling to issue passengers with a written confirmation of the flight cancellation so that we could claim from our travel insurers. She eventually relented on the last point, but this was after 2 hours of being surrounded by distressed and angry passengers. Next day, Star Peru issued us with new boarding passes, that failed to work at the security gates, leading to passengers having to return to the issue desk, and then wait in a long line for the issue to be resolved. I had to wait standing up from before 03.00 to 04.40 before I eventually got through security. In both Lima and Cusco, the attitude of the supervisors is “I don’t understand your point” when I tried explaining that I had paid over £700 to fly to Cusco for a festival and Star Peru had prevented me for having the experience - which for some / many people may be a once in a lifetime experience, or their only visit ever to Peru. Shameful, incompetent, and appalling leadership of this airline. Avoid disappointment. Pay perhaps more, use another airline and have an enjoyable travel experience. As I write this review on board my departure flight, the aircraft doors have been reopened at the gate with all onboard, for air traffic issues. Is there no end to my nightmare with this airline.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Cusco
Date FlownJanuary 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
7/10

"pleasantly surprised"

(United Kingdom)

Verified Review | Flew Star Peru from Lima to Cusco. Pleasantly surprised after reading dire reviews here. Departure was more or less on time, in small, rather old plane. It was mostly empty too. Seats not incredibly comfortable but very short flight anyway. Price not a bargain but not terribly expensive (no point booking in advance BTW as fares do not seem to really vary that much). Flight was fine, and service was rather good and polite onboard, with snacks, drink and luggage all included in fare. No issues at all.
AircraftBAE 146
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLima to Cusco
Date FlownApril 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"thank you for staff of Star Peru"

(Finland)

Verified Review | Thank you so much for the staff of Star Peru! I had booked a flight from Iquitos to Cusco via Lima, and in Lima there was only 40 minutes to change a plane in Lima. It was already a pretty fast change, but to make it even more hurryful, we left Iquitos 20 minutes late. (Actually that's a small minus: Nobody ever said why we were late and no any other announcments was made about the delay either). Anyway, I mentioned this to the staff and they promised to get me to the next plane. When we arrived to Lima there was a man waiting for me. And then we ran. We took some staff routes to make sure we get to the gate on time. I didn't realize I have to make a new security check but I did. Alone I could have never made it. Even though it of course was a small minus we left late (and never was there any announcments why) the staff really wanted to make sure I get to next flight on time. Thank you for that!
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteIQT to CUZ via LIM
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"staff no help whatsoever"

(Netherlands)

Puerto Maldonado to Lima with Star Peru. While seats and comfort are acceptable, the real challenge is the luck you'll need for the plane to be on time (if it even comes). Today we had a 8 hour delay. The staff being no help whatsoever and never giving information. Would-be passengers did their work by informing of delay times. No compensation or lunch/dinner was offered and for the staff this was business as usual. I've heard that quite a few flights are even cancelled and people to just "come back tomorrow". Don't book this airline if you have a connecting flight. If you're not in a rush, this airline is a cheap option.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePEM to LIM
Date FlownJuly 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"supposed to leave 45 minutes ago"

(Netherlands)

Flew Star Peru from Lima to Pucallpa. Sitting in the plane while writing this review. My flight was supposed to leave 45 minutes ago, staff do not seem to know why the plane got grounded and their (lack of) English isnt helping either. Neither did they announce a gate change at Lima and for the moment they still have no insight on whether we'll even depart or at which time this will be. I Wouldn't recommend this airline to anyone, I've had better experiences with LAN Airlines.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLIM to PCL
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
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