Lion Air

Customer Reviews

2 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 211 reviews
3/10
2 star Skytrax Rating
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1/10

"Worst airline there is"

(Austria)

Trip Verified |  Worst airline there is. No matter where you go with them in indonesia, rules are always different. One time 15 kg, the other 20 kg, which makes you pay every time. Obviously 15 kg for a check in luggage is not enough at all. Always late, cancelled or problems with the airplane. Ridiculous company really We did take it a few times in indonesia (booked in advance) and it was horrific Nearly missed a connection flight because they are late! We took 6 flights and no 1 was on time My knees touch the seat in front of me, not a bit, it is pressed against it, the most uncomfortable airplane. No water or anything is provided on the flight, if it is 1 2 or 3 hours, you do not even get 1 sip of water. The air hostess do absolutely nothing the entire flight, they sit around on their phones. They work 10 minutes before take off and 10 minutes after landing.
AircraftBoeing 737-900
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteMedan to Jakarta
Date FlownJanuary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"I don't suggest taking Lion Air"

(Indonesia)

Trip Verified | Booked a few Lion Air flights in the past and most have always been delayed ‘due to operational reasons’. After a few years of banning Lion Air for my own sanity, I tried giving it another chance especially as the price is much cheaper than other airlines. Lo and behold, it’s delayed again - initially delayed for 30 mins, informed that it’s delayed for another 30 mins, and as I typed this I’m in another 30 mins delay (no further hopefully but if there is any further, I’m not surprised). Unless you’re really tight on budget and really have all the time in the world, or perhaps you like to gamble, I don't suggest taking Lion Air.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSurabaya to Denpasar
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"6 out of 6 booked flights had some issue"

(Thailand)

Trip Verified | Every single flight in the past 2 weeks had some sort of issue. Flight #1 KUL-SUB - last moment rescheduled 2.5 hours later, departed 1hr late. Total delay 3.5hrs. Flight #2 SUB-UPG - departed 1hr late. Flight #3 UPG-AMQ cancelled. rebooked to earlier flight Flight #4 AMQ-SXK last moment rescheduled to 2 hours later - aborted landing, ok touchdown on second attempt. Flight #5 KNG-SOQ departed on schedule, aborted landing, ok touchdown on second attempt. Flight #6 SOQ-UPG cancelled, rebooked to flight next day In summary: 6 out of 6 booked flights had some issue. 1 extra overnight required in Sorong (Lion Air not providing a hotel)
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteKaimana to Makassar via Sorong
Date FlownOctober 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
9/10

"it really wasn’t too bad"

(New Zealand)

Trip Verified | Much better than expected. After reading bad reviews I was very apprehensive. My flights - 3 in total, 1st 20 min late, 2nd 30 min late, 3rd 60 min late. I was fine with this, it really wasn’t too bad. I received my luggage fine (I did make sure v secure after reading all probs with stolen items). Thanks Lion air, you were better than the reviews.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteKendari to Denpasar via Ujung Pandang
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Flight was canceled"

(Indonesia)

Not Verified | Worst airline. Flight was canceled. No answer to my mail, WA or live chat after 20h. So far no new flight scheduled!!! What is wrong with lion air? No customer service number available to call. Unbelievable.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLombok to Jakarta
Date FlownSeptember 2023
Ground Service 12345
Value For Money 12345
no
1/10

"customer service is completely unfair"

(Italy)

Trip Verified | Terrible experience! Flight cancelled the night before. Staff at Airport didn't want to help us, we asked for a refund. Don't fly with them the customer service is completely unfair.
AircraftATR 72
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteBalikpapan to Berau
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
6/10

"problems before the flight"

(Italy)

Trip Verified | A lot of problems before the flight (cancellations, rescheduling, etc), but finally the flight was perfect in timing, services, assistance. After buying your ticket, check your flight info periodically on the website to avoid surprises.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Medan
Date FlownAugust 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"Try to avoid this company"

(Netherlands)

Trip Verified | Horrible service, Delayed 5 hours without anybody to contact. No compensation, no foods or drinks. We just had to wait and ask for info. Staf can barely speak English and they are scrolling on their Instagram while talking to you. Try to avoid this company at all costs.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteDenpasar to Jakarta
Date FlownJuly 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Worst customer service ever"

(Italy)

Trip Verified | Worst customer service ever! I never met such awful people, definitely not helpful. We bought the tickets online and paid for them, but when we arrived at the airport they told us we haven’t paid. When we showed them the receipt, they told us ‘we took to long from the booking of the tickets to the payment’ and that they could not do anything and just to contact the client service online. We texted them and after 1 day still no answer .. do you think we’ll get our money back?
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteBali to Yogyakarta
Date FlownMay 2023
Seat Comfort 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Avoid this airline"

(Switzerland)

Trip Verified | I booked the first morning flight with lion air because I had to be in Denpasar at 10:30 to catch a connection flight. Lion air moves the flight to one hour later, this I would have missed my connection flight. They gave me 11 hours notice, with the email sent at 10pm. I finally had to reach Bali with an emergency arrangement through ferry. Avoid this airline, they are horrible.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLombok to Bali
Date FlownMay 2023
Value For Money 12345
no