"Fabulous attentive service"
Tim Patrick (Hong Kong)
Not Verified | Cathay Pacific is using the much smaller Neo 321s for many more routes these days. Delay leaving BKK, boarding a hassle as single entry One aisle plane. Business has 12 seats in total, very small cabin with one bathroom at front. Set up good, loads of room, huge TV screen. Fabulous attentive service and the best food I've seen on a CX flight since before Covid - really nice beef. Good drinks choice. Arriving in HK and the Neos apparently land at the new terminal across the sky bridge, quite a journey to the terminal up and down escalators. The seats were brand new in economy and looked good. Less seats does mean than CX can charge more for seats, this flight was full and not particularly cheap.
Aircraft | A321 neo |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | Hong Kong to Bangkok |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"Overall great experience"
Darayus Patva (Australia)
Not Verified | Best online booking portal, easy to book flights as well preference, easy to amend booking and quick refund on change portion of ticket. Smooth online check-in as well as baggage drop. Excellent aircraft maintenance even though 777 are old they were clean and everything worked. Inflight attendants was attentive to the needs and served a good portion of meals as well as Drinks. The entertainment was top of the quality. Baggage collection was prompt. Overall great experience to travel in economy. Don't mind travelling again. The only thing I missed was free wifi which SQ provides
Aircraft | A350/ Boeing 777 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Sydney to Delhi via Hong Kong |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"full of impatience"
M Zhi (China)
✅ Trip Verified | Terrible staff manner towards Chinese (Mandarin)speaking passengers. As soon as they heard of Mandarin, they were full of impatience for passengers's normal needs. I've never seen this kind of sudden change in the attitude of the flight attendants. Even if the main duty of the cabin crew is to ensure safety, you shouldn't have this kind of service attitude, right? In addition to the attitude of the flight attendants, my meals were really perfunctory and unpalatable, and the Häagen-Dazs at 3:00 in the middle of the night was also a very amazing arrangement. Hardware facilities are fine even with economy class, and the onboard entertainment system is rich in content.
Aircraft | A359 |
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | New York to Shanghai via Hong Kong |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"think twice before flying CX again"
S Hardeno (Indonesia)
✅ Trip Verified | Do not fly Cathay Pacific if you are on the old 777-300. The lounge was good at Hong Kong Airport and everything went smoothly there. But in the air was terrible. Seat was the smallest Business Class on any widebody I’ve flown and no full recline. The food that I ordered was terrible - I ordered Dimsum (Hong Kong has popular dimsum around), but this Dimsum on this flight was non-existent. Staff was ok, but they aren’t that friendly. The entertainment on the other hand was great which was the only positive thing on this flight. I definitely need to think twice before flying CX again.
Aircraft | Boeing 777-300 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Hong Kong to Jakarta |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"haven't got the decency to reply!
G. Niven (United Kingdom)
Not Verified | Flew Manchester to Sydney via Hong Kong, the plane was diverted because of bad weather, which I accept. When we got to Melbourne we were on our own, no staff to help us we were given a piece of paper with a qr code and that was it. We spent the night on airport lounge bench, no food drinks or anything. Since returning home I have been in contact with Cathay Pacific but they haven't got the decency to reply.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Manchester to Sydney via Hong Kong |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"more than 2 hours delay"
P Yeung (Hong Kong)
✅ Trip Verified | CX548 first flight out of Hong Kong to Tokyo on a Sunday. 30 minutes before departure time when all passengers are at the gate they announced a gate change to a completely different side of the airport, and that the flight will be 1.5 hours delayed. 30 minutes before the new departure time when all passengers are at the gate they said they need another 20 minutes before boarding. They could have let passengers know of changes in advance but no one bothered. All in all more than 2 hours delay.
Type Of Traveller | Business |
Seat Type | Business Class |
Route | Hong Kong to Tokyo |
Date Flown | February 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"cabin crew are the best"
S Marengo (Philippines)
✅ Trip Verified | It's my first time to fly with Cathay Pacific after 10 years. Cathay Pacific's cabin crew are the best. Their attitude and friendliness is more genuine, interacting with them does not feel fake. They can be friendly, laid back while being professional at the same time. I would like to thank Josh, senior purser, for his friendliness and fantastic service. He came to passengers in my area to ask if they enjoyed their meals, make sure they're okay, and chatted with them. Cathay Pacific's in flight entertainment option is the best curated and has the latest films and TV series. However their in flight entertainment option is inconsistent, it depends on the type of aircraft or route you are flying. What Cathay Pacific could improve on is their meal service. I wish cabin crew would give passengers the choice to choose their meals rather than serve whatever they first grabbed in their cart. But I am glad for the Manila-Hong Kong flight they are now serving rice meals compared to only sandwiches 10 years ago.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Manila to Hong Kong |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | yes |
"impressed with the cabin crew"
S Garpeen (Australia)
✅ Trip Verified | Flew Cathay after a long time, excellent inflight service, great entertainment and food options. Was very impressed with the cabin crew efforts to attend to everyone's needs and maintaining a courteous professional service with a smile. The only thing I felt that needs improvement is the leg space in Economy the seats are cramped close to each other and seem to be smaller, felt like there was more seats vs other airlines who use the 777.
Aircraft | Boeing 777 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Hong Kong to Melbourne |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
“staff excellent”
C Pearce (China)
✅ Trip Verified | First flight on a 777 was good, food good, service good, comfortable seats, staff excellent. 2nd flight on business class A330 was poor, business class seats, this was a regional 330, very poor, seats hardly recline at all. Dinner poor in flight movies very limited.
Aircraft | Boeing 777 and A330 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Beijing to Bangkok via Hong Kong |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"very poor customer service"
S Panachari (Thailand)
✅ Trip Verified | The seat was broken and could not be adjusted. I paid a huge sum of money for business class for more comfort but this made it worse than an economy class seat. Cabin crews tried several times to fix the seat but with no success and said that they would report the case. The seat next to me, sat by my travel companion, was also broken as well as the two seats in front of us. This totally ruined my travel experience. I filed a complaint and they were quick to response initially, offering a reasonable compensation. Two months have passed since then and now they are unreachable in all channels. I called, emailed, and live chatted but no feedback whatsoever. This is very poor customer service from once a decent airline and such a disgrace.
Aircraft | A330-300 |
Type Of Traveller | Family Leisure |
Seat Type | Business Class |
Route | Bangkok to Hong Kong |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |