LOT Polish Airlines

✅ Trip Verified | London Heathrow to Tokyo Narita via Warsaw Chopin return - 737-8 MAX London-Warsaw-London, 787-9 Dreamliner Warsaw-Tokyo-Warsaw. Family trip for wedding for three people (but not my wife)* - very cheap in my view at about £900 return each considering about half is tax. At this price you do have to pay extra for checked bags (we bought one). There is little wait at Warsaw both ways, which is one reason I booked this route, and also the starting flights are in the evening so no silly early starts. Outbound they waved us through a doorway at Warsaw Chopin to go directly to the long-haul gate and looking at flight times it seems they hold the flight if the incoming connection is late. Chopin is a modern airport that seems a less stressful place to change planes. You are asked to pay for assigned seats but I didn't waste money on this and on three flights we were given seats together anyway even though flights pretty full. On the other flight we were next to each other behind or across an aisle. Flights mostly smooth, planes clean and modern, and cabin service was excellent with skilled and patient aircrew. But the food is Polish-oriented and rather stodgy in economy but plentiful, and if you're coming back from Tokyo - home of superb food - this is a bit of an expected let down. If you like alternative/European movies there are Polish and some other arthouse productions well worth watching. The return from Narita-Warsaw routed via near the North Pole and was more than 1 hour ahead of schedule. Legroom on the Boeing 787 is rather cramped in economy and two of us are over 6 feet. Check in at Narita is tedious and be aware that if you need to buy another checked bag as we did LOT's online system didn't let us, and chatting online they only told us at the last minute we could pay for it at Narita (about £60 but ensure they bill it to one of the passengers without a checked bag otherwise you get overcharged as they did with us first). *I know you are wondering about wife - she went business class on China Airlines so we made use of her huge bag allowance!

✅ Trip Verified | I bought a business class ticket for this route about 2 months ago. 2 weeks before flying LOT informed me that they no longer offer business but only premium economy. I asked then to pay me back the difference for this downgrade which they said they will not as they have sent me a 'voucher' instead. The experience on the Tashkent - Warsaw leg was absolutely horrible. The compartments where you put your hand luggage were full of crew luggage and blankets etc. The tray table were so uneven that a glass of water fell on my pants... food un eatable ( dry burnt chicken )... the staff tried their best but honestly LOT is not ready to deliver a pleasant service on this route! The charger for the phones do not work and a crew member told me this is always like that.

✅ Trip Verified | Only two flights, but very likely to be the last ones with LOT. First a bit more than an hour then around 4 more on a tiny airplane, which really surprised me from WAW to CAI. But what surprised me even more was the service on board. From BUD to WAW it was an apple pie with water - not even a coffee, but okay, 75 minutes, I can survive. But then on the other flight, I felt like taking one of the poorer low-cost airlines. Seriously, nothing normal for a 4-hr flight? I remember taking Malév from Budapest to Krakow, maybe 20-25 minutes, with a lot better service. And zero in flight entertainment, of course. Anyway, what was even worse, the attitude of the flight attendants, the way the checked on the belt (that was in fact fastened), the way they suspected, I was not in airplane mode or the tone they told me they don't have blankets on this flight, which another flight attendant was later on handing out on the same class, so of course, I asked her afterwards. She was the only exception.

✅ Trip Verified | I have flown with LOT about 10 times by now and not had an unpleasant flight. This time, on flight LO234 on the 2nd of March, i opted for their business class product and received a top notch service. The cabin chief was extremely courteous, the catering of high quality and the presentation impeccable. Very smooth flight , that departed and arrived earlier. I feel safe and very well taken care of with LOT.

Not Verified | Never travelled with lot before, and after reading bad reviews, feared worst. But surprised. Got LO286 0630 LHR to Warsaw on Fri 1 March and back 1530 on 3rd. Really pleasant flights, Free Tea coffee Water, a snack (Apple pie etc) & chocolate bar, More than get from most airlines. Return seemed bit confusing when boarding, right before departure everyone had to tag up smaller cabin bags and told put under seats, cases above, Then human nature once onboard every bag goes everywhere (Smaller stuff in racks etc) and there was still space. This probably delayed departure by few minutes. Opposite way from LHR non of it and left on time. Flights great, Aircraft clean. Thank you LOT.

✅ Trip Verified | We recently had the worst experience with LOT, an experience that left us utterly frustrated and disappointed due to their abysmal mishandling of baggage. The representatives were unhelpful, providing vague and inconsistent information, leaving us in the dark with our damaged baggage. The lack of communication and transparency is nothing short of appalling. It is disheartening to see a company that seemingly prioritizes profit over customer satisfaction. The stress and inconvenience caused by the mishandling of our baggage during what should have been a straightforward journey is unacceptable. In addition to the emotional distress, the financial burden incurred is something I did not anticipate when choosing this airline. They have the worst customer service ever. That was our worst business class experience. They mishandled our luggage and they did not even want to be held responsible. I strongly advise potential passengers to think twice before choosing this airline, as the risk of losing your belongings and enduring a lackluster response from the airline's customer service is not worth the potential savings in ticket prices. Choose an airline that values its customers and can be trusted to handle baggage with the care and attention it deserves.

✅ Trip Verified |  Had 5 flights within 2 days on LOT. Still serve free food and water. Buy onboard food is available. Booking process, rebooking process etc. easy. Lounge is nice. During Covid a meal was served. Better than the normal buffet which is back. Staff from very friendly to I do my job. Ground staff can be hit and miss. Maybe I am lucky but using LOT always had good experience with their call center. Like the old C seats as space for feet.

✅ Trip Verified | I have the worst experience ever flying with Lot Airline. They lost my luggage and I wasn’t the only one. Now after almost six months sending a number of emails back and forth with all the information we’ve been told to send, I have never received anything. They kept saying that my luggage was not found and they transferred me to the compensation department with no one answering my request or even bothering to help. I have been travelling for so long with a different airlines but I never had the same bad experience. I do not recommend this airline to anyone. It is the worst ever!

✅ Trip Verified | LOT is ok but it is impossible to change seats. Ended up squeezed to the window. I prefer aisle and also willing to pay for it. No luck with LOT. I was lucky to have business from Cairo to Warsaw. That was pleasant although the standard economy seats. The economy flight to Oslo was less comfortable.

✅ Trip Verified | We made it safe and sound to our destination so that is good. There were 2 key areas of horrible service: 1) The boarding process on both flights was a zoo. There seemed to be no real process, everyone was pushing and shoving, no leadership or communication from the gate staff. It was horrible. 2) Upon arriving at our destination in JFK, it took a full 2 hours to receive our checked luggage. Some bags came out in a timely manner but 2 of our 6 bags were held up somewhere. There was a group of about 40 people stuck waiting for the remaining luggage. After 2 full hours the luggage was finally delivered. There was no help available from LOT and no announcements at all. We were just stuck waiting. Luckily I did not have a connection to get to but I am guessing some of the others did and might have missed their connection. Upon contacting LOT to discuss the horrible service and see if there was any compensaion, I was informed that they are not legally obligated according to some Montreal Convention to provide any compensation unless I incurred some out of pocket expenses. They did not care about my concerns nor my impression of LOT Polish Airlines. As such, I will be avoiding LOT if at all possible for future travel and I recommend you avoid them as well.