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Rating = 1.0 (very poor) to 5.0 (excellent)



Continental Airlines review - by Dave Silverstone

9 March 2008  Customer Trip Rating : 2 Star Rating

EWR-FLL, FLL-EWR, LGA-IAH, IAH-LGA Economy. Quality seems to be slipping at CO. Is it just my imagination, or have they reduced the seat recline, at least on 737s? On the whole, the interiors are starting to feel somewhat worn, and while planes appear clean, they could smell better and have fresher air. IFE is awful or non-existent. Return flight from IAH-LGA was cancelled without explanation, and although I received a phone call several hours ahead, I found the flight still listed as "on time" on the airport's departure screens (an error they apparently didn't notice until I brought it to their attention)! Can't seem to decide whether they're a particularly good discount airline or a subpar mainline airline!


Continental Airlines review - by K Mowrey

9 March 2008  Customer Trip Rating : 3 Star Rating

LAX-EWR-GVA Economy - I'm 55 and can remember the time when the actual trip was as exciting and as much fun as arriving at your destination, but those days are long gone. I have no specific complaints about my trip other than general misery. I had 2 seats to myself near the rear of the plane, which made things a little more pleasant, but it doesn't make a difference the lack of space in front of you. The flight attendants were devoid of personality but were efficient, making frequent water runs throughout the flights, although they were so sullen as to be robotic. The food was appalling and very unattractively packaged. In this "green" age, trays and serving dishes made of disposable styrofoam and cardboard can't be good for the ecology. I fly to Europe often, sometimes Premium Economy, sometimes Business, so I know what each class has to offer, and the extra legroom in B and PE is greatly appreciated, but it isn't glamorous anymore, just roomier. On our flight, which was only half full, there weren't even enough pillows or blankets to go around. A headset is $1, a glass of wine is $5 and I think it's disgraceful that on a transatlantic flight, an Economy passenger can't get at least 1 free drink. Everything costs, everything's wrapped in plastic, and it all looks/tastes/smells the same. Continental's training stuff should make it mandatory that FAs smile at least once during each flight. Flinging attitude at passengers as though you were in their way doesn't make the company they work for look very good or attract repeat customers. I had the distinct impression that getting service out of they way so they could take a nap (which they did behind a curtain at the rear of the plane) was their primary objective.

Continental Airlines review - by Chris Roe

19 February 2008  Customer Trip Rating : 3 Star Rating

MAN-EWR return in Economy cabin. Slight delay on the outward journey but otherwise both flights on time. Inflight service was good; food edible and cabin crew on both flights very helpful: lots of water runs. Seat back entertainment on the outward flight a nice surprise as I didn't expect it; not available on the return. I agree with other comments regarding the 757 aircraft; it really isn't suitable for a transatlantic flight.

Continental Airlines review - by Simon Garner

15 February 2008  Customer Trip Rating : 4 Star Rating

MAN-EWR-LAS return. Online check meant quick process at the airport on all legs (with Manchester the slowest due to the additional security). MAN-EWR on 757-200 departed on time. Regular drinks services were carried out. Both the meal and snack service were good by airline standards. Comfort levels acceptable (757 fine seat pitch and seat width). Transfer without a hitch (much easier at EWR than at ORD). EWR-LAS on 757-300 again on time. Service wasn't as good on this flight - I had to go and get a drink from the galley myself at one point. One plus point of Continental is that they still offer a hot snack for free on domestic flights which is much better than the overpriced pretzels you get on other American carriers. Both return flights were much the same, however I strongly recommend using the online check in facility 24 hours before departure. I was surprised when checking in online, just how many seats become suddenly available. Due to this, we changed our seats to exit rows on both flights which increased the comfort no end.




 

Continental Airlines review - by L Cargill

11 February 2008  Customer Trip Rating : 1 Star Rating

I purchased 3 round trip tickets to Las Vegas. When these tickets were purchased I requested a Bulkhead Seat since my son is handicapped with one leg - a bulkhead seat would allow him to sit and get up. I was told only one bulkhead seat was available going and on the return flight when these reservations were made. When we got to the airport, no bulkhead seats were available. The attendants assigned him to row 11A - I asked if they would please ask one of the young people (none handicapped) to please change with him. This courtesy was denied. On the return flight, he was made to stand until the entire plane was loaded before he was seated, again down the isle. I was shocked at the dont care attitude for handicapped traveling on Continental Airlines. The help with wheel chairs at the gate was excellent however.

Continental Airlines review - by John Clift

11 February 2008  Customer Trip Rating : 1 Star Rating

BRS-EWR-BRS. Both with well worn 757's that are well past their best and not suitable for a transatlantic flight. Seats cramped with no inflight entertainment other than tiny drop down monitors. Food provided matches cabin crew - awful. The only thing going for them is the direct flight to and from Bristol which is OK for the New York area but beware if you think you can use EWR as an internal hub - it does not work. Its really a case of buyer beware.

Continental Airlines review - by M McDermott

7 February 2008  Customer Trip Rating : 2 Star Rating

BHX-EWR-DEN. BHX-EWR leg was amongst worst transatlantic flight we've ever had. Took off 0900. Given one drink, no refill. Lunch literally thrown at us (no warning, before we had time to open table) approx 1000; meal was dreadful even by usual poor airline food standards. Cabin crew then did DF round and promptly disappeared until 1.5 hours out from EWR when we got one drink and the snack. So, just 2 drinks during an 8 hour flight. No water/juice rounds by the crew, no drinks left out in the galley. The 757 is not suitable for transatlantic flights; it is uncomfortable and inconvenient for both passengers and cabin crew. BHX is an excellent airport. But we will not fly a 757 transatlantic again, so until Continental changes their aircraft on this route, we will use American from Manchester instead. EWR-DEN flight was okay, although a couple of hours late, and certainly the cabin crew was much better. On a 4 hour flight we had 2 full drinks runs, plus refills, plus at least one water/juice run, and the snack was good.

Continental Airlines review - by D Decker

7 February 2008  Customer Trip Rating : 3 Star Rating

Zurich-Mke in Business First. No lounge in the E dock on the Continental side, it was back in the main terminal. The 767 is really getting old, worn seats and armrests. No Avod, just a small selection of movies. The flight attendant service was good, but the food was just average with a tough ribeye. Good wine and dessert service was a nice touch. The lounge at Newark was really overcrowded in the late afternoon. Overall they need to think about updating their equipment and lounges.


Continental Airlines review - by Paula Loguda

21 January 2008  Customer Trip Rating : 3 Star Rating

EWR-FLL-EWR in F. FA pleasant ans available. 7:30am departure meal only a warm croissant & fruit. Video limited to very old sitcoms. I have the sense they're slipping.

Continental Airlines review - by A Chung

17 January 2008  Customer Trip Rating : 2 Star Rating

CGN-EWR-BOS Economy. Check-in staff in CGN incompetent, not helpful at all. A very outdated 757-200, seats were narrow, offered hardly any recline and the whole airplane had a very unpleasant smell. Inflight entertainment would have been OK (3 movies) if I would have been able to see anything on the tiny size monitors that drop down from the ceiling, which allowed no viewing angle whatsoever. FAs were friendly and food was good. Next time I would rather go into the hassle of connecting in Frankfurt or even London to avoid the grumpy Continental ground staff and the really outdated plane.


Continental Airlines review - by A Patel

15 January 2008  Customer Trip Rating : 3 Star Rating

LAX-EWR-BOM. LAX-EWR adequate. EWR to Mumbai a good flight. The food was excellent and it was a new 777 with excellent inflight entertainment system. Mumbai to EWR a different story. It was an older 777 with only 2 American Movies. My video screen didn't even work! The food was bland. EWR- LAX a 737 and the seats seem very cramped.

Continental Airlines review - by S Reiziger

10 January 2008  Customer Trip Rating : 2 Star Rating

Flew twice on first class, one time IAH-BON, another time EWR-BON. Old airplanes, old seats, mediocre service. Drinks offered but glasses did not get picked up even when passengers settled down to sleep. Inadequate snacks, skimpy pillow and blanket.

Continental Airlines review - by J Bertani

8 January 2008  Customer Trip Rating : 2 Star Rating

Newark-Raleigh Economy. Flight delayed for almost 1H30, and waited in the President Club lounge. Good service but poor food (apples and crisps) and reading material. Priority boarding for Business and Elite members. Inflight service consisted in drinks (ie water, tea, coffee and soda) not even the traditional pack of peanuts. Impossible to take a nap due to the constant barking male FA asking passengers what they wanted to drink. Somehow a pretty basic US domestic flight experience.


Continental Airlines review - by Oscar Colocho

8 January 2008  Customer Trip Rating : 4 Star Rating

CLE-SFO on January 1. I am an airline employee for another major US carrier and had purchased a discount ticket on American Eagle out of Cleveland to JFK, so I could connect on my airline's non- top to SFO. When I checked the board, I found that AA had canceled the CLE-JFK flight, so I bought a reduced ticket (airline employee discount) on Continental instead. 737-800 was spotless, there were about 30 empty seats and I had a window seat with no-one next to me. Crew fine, not outstanding.

Continental Airlines review - by G Collins

8 January 2008  Customer Trip Rating : 3 Star Rating

CLE-EWR-PEK Business First. It seems they put on the most experienced attendants that are full of attitude and not really interested in serving the paying customer. They look at the flight as an entitlement of their many years of service and not interested in serving customers. At least six passengers ordered the steak entree and it had to be re-heated. It was odd, they just re-heated (slightly) the meat - and not the rest of the meal. I didn't finish any of it. The new IFE is very nice - 777/200 has hundreds of choices now. They should have a publication that matches the IFE offerings. Breakfast on landing was equally cold - I didn't bother to send it back. I am a big fan of Continental and will support its Shanghai service (commuting to PEK or HKG) to catch the flights currently. However, when will US based airlines figure out that the customers pay for the tickets and deserve better service!?


Continental Airlines review - by Ken Tomlinson

8 January 2008  Customer Trip Rating : 4 Star Rating

Birmingham to San Jose, Costa Rica via Newark. After the moans about 757-200's, we were pleasantly surprised! After checking in online, BHX was a doddle, as we were through into the departure lounge less than 20 minutes after being dropped off. Boarded in good time and found the seats comfortable. Food and drinks service was ok. First time in Newark, and generally OK, except for the usual extremely unpleasant immigration that contradicts the notice about good service etc. San Jose flight on 737 - an evening snack was perfectly acceptable. The return was a mirror image. It would be nice if they used the latest planes, but this service worked, was cost effective and convenient, avoiding Heathrow was a real bonus.

Continental Airlines review - by R Knecht

4 January 2008  Customer Trip Rating : 4 Star Rating

SNA-IAH-CLE-ERI return. Efficient check-in via kiosk at SNA and with the counter agent in ERI. Except for the two DASH-8 flights, service on CO's cramped 738a and 737-700s. Flight attendants worked hard on the 737s, and on a full CLE-IAH flight, provided two full beverage services from the cart, including full cans without having to ask for it, plus a water run. I appreciate the food on CO, it is only a snack but it does help to pass the time.

Continental Airlines review - by David Coleman

1 January 2008  Customer Trip Rating : 2 Star Rating

My wife and I have just returned from a trip to New York flying with Continental Airlines. The outward bound trip from Gatwick was on a 777-200 aircraft. Overall, we were pleased with the quality of service, the comfort of the seats and the onboard entertainment systems provided during the flight. The return flight however was a complete nightmare due largely to the ageing 757-200 aircraft that was used. The seats were uncomfortable and narrow, there was barely any elbow room to eat the food that was provided and we were repeatedly told by the flight crew not to linger in the aisles and to only use the three toilets provided for passengers in economy class. I feel it is disgraceful that an airline such as Continental uses these short haul 757 aircraft, that has not been reconfigured in any way whatsoever, to cope with the longer transcontinental flights. I have flown with European budget carriers that have provided more legroom and comfort compared to Continental. My advice - check out what aircraft this airline is intending to use before you book with them. As a result of our lamentable experience on the return leg of our journey, we will never use Continental Airlines again. A disappointing introduction to flying with an American carrier as opposed to a UK alternative!

Continental Airlines review - by Leonid Voskresenski

1 January 2008  Customer Trip Rating : 4 Star Rating

SVO via CDG to IAH . I enjoyed good service on Continental from CDG to IAH - quick boarding, comfortable business class seats, good meal, huge choice of videos on demand. Slightly disappointing was the "interrogation" prior to boarding. Flight attendants were friendly and somewhat artificial. Overall, the service met expectations. Even though my office paid for the tickets, it is worth to mention that ticket on Continental was twice cheaper than on Lufthansa for the same itinerary, and about 15-20 per cent cheaper than any other carrier.

Continental Airlines review - by Dan Kohner

27 December 2007  Customer Trip Rating : 3 Star Rating

DCA-IAH : flight was very crowded and having flown on other US based airlines Continental seemed like going in a cattle car. No food on a 3+ hour flight! Just a package of peanuts. Seemed like everyone wanted to bring their luggage on the aircraft instead of check it and that made everything very crowded. Beverage service was ok. Overall basic service, nothing to get excited about.

Continental Airlines review - by G Cueto

27 December 2007  Customer Trip Rating : 4 Star Rating

Newark to Seattle Y class - smooth flight at the height of the Christmas travel rush. I checked in online and cleared security in 10 minutes. Boarding was orderly and passengers were given clean pillows and blankets. It was a full flight but flight attendants worked hard serving meals and making frequent beverage runs. Seating was a bit cramped but overall the experience was very pleasant.

Continental Airlines review - by W Barber

11 December 2007  Customer Trip Rating : 4 Star Rating

Ottawa EWR to Aruba Return. Excellent service but hot food very poor. I know movie selection cannot please everyone but something that does not scare children or is for children only is more appropriate on a long flight. I requested a seat change in EWR and the customer service rep was pleasant and informed. Unfortunately on the way home I was next to an over 300 pound man that pushed me out of my seat. Extremely overweight people should be moved when it is obvious that they are causing distress to other passengers. I stood for most of the 4 hour flight. Also, we were in the emergency exit seats and there is no way this man could help others, in fact he would obstruct the pathway.

Continental Airlines review - by Eric Bateman

14 November 2007  Customer Trip Rating : 5 Star Rating

EDI-EWR return business on way out, economy home. Business class outstanding - great food, fantastic service. Economy pretty full, and a little tight for space - but the convenience of coming straight into Edinburgh was great. Another pleasant surprise was arriving into EWR and getting through the airport in 20 minutes.

Continental Airlines review - by Alejandro Canton

12 November 2007  Customer Trip Rating : n/a

PTY-EWR-HKG return. Staff mostly mature, the ladies patient, but the men with not the best attitude. B777-200 was comfortable. Meals adequate and frequent water runs. The entertainment system worked all the way. Each seat with its own screen. PTY-EWR is on B737-800 with ample room as they were not full and FAs were as attentive as ever on both runs. Meals here were ok. It seems that all Sky Team members are charging $5 for each alcoholic beverage.

Continental Airlines review - by Grant Howard

3 November 2007  Customer Trip Rating : 3 Star Rating

LGW-IAH, STL-EWR-LGW. Flew out to Houston on 777. Had problems with the Personal TV, all the seats in my row segment suffered what looked like major interference in the screen. My headphone socket had a dodgy connection. Staff weren't helpful at sorting the problem, although after a while they tried resetting the system to no avail. Reasonable leg room, wine and food. The flight from St Louis was originally going to be through Cleveland, but the connecting continental express flight was delayed so was routed through Newark. Continental staff at cleveland helpful and gave me an extra legroom seat on the transatlantic leg. EWR-LGW flight was on an old 757, the seats weren't hugely comfortable. On a 6 1/2 hour flight they only showed one film. I've flown with Continental several times now - I will make sure I don't get put on a 757 for the transatlantic crossing.

Continental Airlines review - by H Wadhwani

1 November 2007  Customer Trip Rating : 1 Star Rating

LGW-EWR-SNA, LAX-EWR-LGW Economy. Bought the ticket on the continental website which was quite easy. I was also able to select the seats on all the flights. That's where the good part ended and every flight was a horror. Cramped seating, poor food and inflight entertainment. On the flight LA to EWR flight attendants didn't bother to serve water upon request citing that they were busy! Continental need to understand that flying is not just about leaving and arriving on time. It may not be cost efficient for them to replace their ancient Boeings but they can surely hire better staff and serve better food. My advise to anyone thinking of travelling on Continental to the US would be - think again! There are other options out there, thankfully!


Continental Airlines review - by Steven Jelenich

23 October 2007  Customer Trip Rating : 4 Star Rating

MCO-RNO reutrn via Houston IAH. Continental is one of the few domestic airlines to serve complimentary snacks/meals even in coach, a big plus. The service was quick/efficient and multiple opportunities for drinks. On my last flight between Houston and Orlando, staff offered pillows and blankets. Three of my flights were on 738s and one on 757; all offered free visual/audio entertainment. Passengers offered headsets for one dollar or you could use your own.

Continental Airlines review - by Robert Ross

18 October 2007  Customer Trip Rating : 5 Star Rating

EWR-FCO (757-400ER), MXP-EWR(757-200ER) - BusinessFirst. Seats wide and comfortable, more than ample leg room, food top-notch quality for most items. Plane clean. Overhead storage secure and accommodated a lot more luggage than we brought on board. Service excellent, professional and friendly. The only minor negatives: seats not lie-flat sleepers. Sleeping comfortable enough on relatively short overnight flight and return to US, but more pitch would be desirable. Entertainment somewhat limited offering compared to the best international carriers, but ok for our needs. Headphones and sound quality excellent, however.

Continental Airlines review - by P Chandler

11 October 2007  Customer Trip Rating : 4 Star Rating

LGW-HOU return - both flights good, food above average, crews friendly & efficient. Entertainment system worked well. Very little info from flight deck which was a shame.

Continental Airlines review - by Michele Stebbens

5 October 2007  Customer Trip Rating : 2 Star Rating

Gatwick-Cleveland-Nashville. We had Economy seats and they were so small, very cramped, for a long transatlantic flight (757-200) not able to walk about to stretch your legs,plane seemed a bit dated, food was dreadful. FA helpful but only expect a glass of drink and not the whole can, you had to pay for wine or spirits. FA's at the check-in at CO desk in Gatwick & Nashville were quite rude - they hardly spoke to you. This was the worst airline that we have traveled to the USA - in future, I would spend an extra £££ to travel with someone else.

Continental Airlines review - by I Popkowski

30 September 2007  Customer Trip Rating : 3 Star Rating

BRS-EWR-BRS in Economy class. Whilst I enjoyed not having to go from Heathrow I found the Continental experience somewhat disappointing. Small plane used on this route (757-200) coupled with a full flight both ways made this journey the worst I have experienced on a transatlantic flight. Seats small and lumber support virtually non-existent. Only 3 toilets in economy and nowhere that you could go and get up and stretch your legs. I realise the Bristol to New York route could not sustain a larger plane however I felt that I was travelling on Ryanair for a 7-hour flight. If you live in the southwest of England and you are travelling to New York or a smaller US city where there is no direct flight from the UK and if comfort is not overly important to you, then I would recommend Continental from Bristol. If you are flying to one of the larger US cities where there is a direct flight from the UK and comfort is important to you, I would recommend that you fly with another airline from another airport.


Continental Airlines review - by Jason McCann

27 September 2007  Customer Trip Rating : 3 Star Rating

Bali-Guam-Bali on CO and found the experience average. The fare trip was rather expensive, IFE non existent, meal awful but it FA's who made the trip enjoyable. They were very friendly and attentive. As they are the only airline who offers direct flight to Guam from Indonesia, I don't have any choice to flight with them again.

Continental Airlines review - by Kenneth Mackie

21 September 2007  Customer Trip Rating : 4 Star Rating

LGW-EWR-PTY round trip. On the outbound and return LGW/EWR portions, 777-200 was modern clean and equipped with new AVOD, which was comprehensive, touch screen and easy to use. FA's polite and friendly and food adequate although not very inspiring and they do charge for wine and alcohol. Transit through EWR seamless on both legs. EWR/PTY on a 737-800, again comfortable and with a reasonable snack and 2 drinks services. FA's again very friendly on both legs. No complaints especially as the flights were fully paid with points. Their Elite Access is a boon with priority boarding and check in and luggage allowance and expedited handling. All in all a good product, as Mr Keller rather annoyingly is always reminding us, but still my preferred choice across the Atlantic and on to Latin America.

Continental Airlines review - by P Latham

20 September 2007  Customer Trip Rating : 3 Star Rating

DTW-EWR-BHX return. Very convenient to fly into Birmingham. Less crowded than Gatwick. FA's OK but not welcoming. 757 too small in my opinion for transatlantic. Equipment a little tired. Outdated entertainment system. Food OK, outbound better than return. Both outbound and return flights overbooked, looking for "volunteers" poor business practice. Way better than NWA from DTW even with a stop in EWR. EWR ground staff helpful and pleasant.

Continental Airlines review - by Leon Mills

20 September 2007  Customer Trip Rating : 4 Star Rating

EWR-PBI Domestic First. Chose to fly Continental First as none of the low cost carriers matched my inbound flight to the US and there were no seats left in economy. Checked in at EWR using dedicated ElitePass area that seems to cover International and Domestic First Class travellers. It is an area with self serve check in that have staff on standby to check your ID. Went through priority security which is of great benefit as you cut in to the last line of the snake. Headed towards the lounge but not granted access! Domestic First doesn't get you into the President's club as it is called. I could have boarded first as they called ElitePass/First members first but chose to wait until end. Offered a drink once onboard. Seat clean, width good, clean 737-800. I chose only to have soup but passenger next to me had full Beef tips with mushrooms dinner and was enthusiastic about it. On arrival at PBI there was a slight delay in getting bags going but once it started the priority bags came off first. Not cheap for a 2hour 20 minute flight ($350), but got the useful benefits of flying in a premium cabin.


Continental Airlines review - by D Kent

18 September 2007  Customer Trip Rating : 4 Star Rating

EWR-ARN-EWR. BusinessFirst. Business class, seats 4A/B - space for recline between seats and wall is so generous. Comfortable seats that give good support and cradle, plus it's nice to be in a cabin with only 14 other pax (personable and efficient service from 2 FAs). Food was better from EWR. AVOD excellent and varied. BusinessFirst lavatory is awful (small and dim). Plus, we ran out of gas on the way home. Had to land at Stewart/Newburgh SWF to refuel after 8.5hrs in the air. Why does EWR not let incoming long-hauls land? Not CO's problem, I know, but it puts a dent in ARN/TXL flights on 757s. As ever, however, CO is the only American carrier to fly. Straightforward, connected, and affordable with advance purchase.

Continental Airlines review - by Barry Carr

12 September 2007  Customer Trip Rating : 4 Star Rating

Montreal to Mexico City via EWR. Slow check in at Montreal for the short Embraer commuter jet flight to Newark. EWR-MEX on 737-700. Full flight but cheerful cabin crew and a large meat-roll, salad and brownie made the flight a little easier to take. Arrived Mexico City 50 minutes early, speedy delivery of bags. All in all a good flight experience. Having even a modest, small meal on this (normally 4.5 hour long) flight makes for far better customer satisfaction (attention United which provides no complimentary food on its Mexico flights!) and less boredom.

Continental Airlines review - by Barry Carr

6 September 2007  Customer Trip Rating : 4 Star Rating

MEX to EWR in Economy. This was a 4.5 hour flight in a 737-700. Check in at Mexico City was slow and several of the e-ticket check in machines were either out of order or couldn't trigger luggage tags - very annoying for the hard working Continental staff manning these machines. Plane was clean although the seat pitch was rather tight. It was good to be served a simple 'lunch' (albeit offered at 10.00am!). There were several drink and water services for this almost full flight, and the cabin crew were efficient. Flight took off and arrived on time. Immigration facilities at Newark were a breeze - at least at the time we arrived (around 2.30 to 3.00pm). All in all a pleasant and efficient operation.


Continental Airlines review - by Gary Cross

2 September 2007  Customer Trip Rating : 2 Star Rating

LGW to CLE return, direct flight on a 757-200. Flight OK with good crew in very old, uncomfortable seats with dire entertainment on a 8hr 40min flight. Will in future fly in a decent aircraft with proper entertainment facilities. Also cannot understand why a charge of $5 for a bottle of wine which other airlines supply free of charge. It is not as if Continental's tickets are cheaper.

Continental Airlines review - by Rob Felton

30 August 2007  Customer Trip Rating : 5 Star Rating

BRS to EWR Economy. Checked-in online so bypassed check-in queues at Bristol. Flight Attendants were professional and polite. One meal served was perfectly adequate for airline food, along with a snack later on. Arrived in Newark 45 mins early and were routed to terminal B instead of C, no queues in immigration which meant we cleared immigration and collected our bags within 30 mins of leaving the aircraft! Return was an overnight flight, again professional and polite crew, tea and breakfast served. We have used Continental several times on this route and all our flights have been similar to this one, wouldn't hesitate to use them again or to recommend them to anyone.


Continental Airlines review - by Adam Stuart

15 August 2007  Customer Trip Rating : 4 Star Rating

EWR-YVR-EWR F Class. Excellent transcontinental product, except for inflight entertainment. Choice of breakfast to YVR and dinner on the return. FA's on both journeys attentive and professional. The only thing that could be improved upon is entertainment options.

Continental Airlines review - by David Stein

15 August 2007  Customer Trip Rating : 2 Star Rating

Coach, EWR-DEL-EWR on B777-200 aircraft. Chose the flight because if was non stop. Flying to DEL I had an aisle seat and on the return leg a window seat. On the whole I found the seats very tight and uncomfortable for such a long flight. I will never choose a window seat on a Continental B777 again. The entertainment system was not on demand and its functioning was spotty. The food was acceptable and the crew were friendly. During the return flight the crew ran out of potable water. That's a first for me.

Continental Airlines review - by Philip Maslen

15 August 2007  Customer Trip Rating : 1 Star Rating

BRS-EWR-OMA-EWR-BRS.Weekend visit to Omaha with Wife who was going for 2 weeks. Old 757-200 BRS-EWR- BRS. 2.5hours late out of Bristol. IFE very sub standard compared to many other airlines, food not too bad, legroom in Row 15 excellent. Problems started on arrival in Newark .Connecting flight to Omaha that evening cancelled, for no apparent reason (believe it was because of low passenger numbers). Put up for night in Hotel and put on stanDby for Saturday for 1310 flight. Unsuccessful even though our bags were sent (according to Baggage staff it happens all the time!). Needed another night in Hotel airline staff reluctant to pay for but relented after obtaining authority, plus a change of clothes (quick visit to local shopping mall). Wife was already checked in on Sunday flight to Omaha (why did we need stanDby on Saturday? ), and ended up cancelling my return flight to Omaha and returned to Bristol on Sunday evening flight, after having spent a grand total of 53 hours in Newark Airport! My wife arrived at her Hotel In Omaha 49 hours after arriving in Newark, and I arrived in Bristol 9.00 Monday. Airline staff made little attempt to re-route us or use alternative airline. Whole weekend was total disaster.

Continental Airlines review - by Harrison Wang

13 August 2007  Customer Trip Rating : 3 Star Rating

IAH-MCO return. Outbound was on a Boeing 757-200. Boarding was on time, however, the flight pushed back about 40 minutes late. "Snack" consisted of a dry cranberry muffin. FAs were friendly enough and flight crew updated the progress of the flight periodically. I was bumped up to first class on the return leg. This leg was operated by a slightly larger 757-300. Food terrible: bland and dry with infrequent drink runs. Flight crew once again informative. Priority tags worked: my bags were the first to hit the belt.

Continental Airlines review - by D Sekulich

10 August 2007  Customer Trip Rating : 4 Star Rating

Las Vegas-Houston-Toronto, economy - 737 from McCarran, EMB-145 from IAH. Surprisingly pleasant experience. Inflight service on both flights was very good, even better on the smaller Embraer. Huge difference from the airline in the 1990's. Would recommend and fly again.

Continental Airlines review - by A Sheppard

29 July 2007  Customer Trip Rating : 4 Star Rating

POS-EWR-POS. Economy seating adequate. A hot sandwich with a small salad and a drink. The flight attendants looked a little worse for wear, not very polished. I also questioned them as to why they were not insisting for take-off that the passengers open their window shades, and was told that for safety reasons, it should be closed. This was confusing, as I was always under the impression that the window should be open, in case of an engine fire etc. So it felt a little odd taking off and I couldn't see outside at all.

Continental Airlines review - by T Freitas

29 July 2007  Customer Trip Rating : 3 Star Rating

EWR-FCO. Y class. Check-in smooth and boarding too. Departed and arrived on time. Seat (16A) was comfortable and in the quiet front mini-cabin of the B762. No menus provided and therefore the food choice was limited by the primitive "chicken or pasta?". Dinner was absolutely inedible (something they called lasagna and what seemed to be the remains of a salad). Breakfast was good (croissant and salad fruit), though, albeit in very small quantity. Some crew members were impolite; others were very professional. There were PTVs, but the IFE is not AVOD and was deteriorated; available movies were all of very doubtful quality. Slept just after dinner and woke up for breakfast. Overall, it is a reliable product, but still with too many flaws for a 4-star airline. In this route, competition is not any better either way.

Continental Airlines review - by David Pyle

27 July 2007  Customer Trip Rating : 3 Star Rating

SNN-EWR-ATL Economy. I was surprised to see they used a 757 from SNN to EWR -a long time for a narrow body aircraft. There was about 5 empty seats on the economy cabin - good for CO, not so good for the customers. Although space was tight I have to say the flight was pleasant, food pretty good and crew nice. They do need some seat back video's however and not the drop down video screen. I don't like having to pay for alcohol. I paid $5 for a bottle of California red. I did appreciate that economy seats had electric outlets to use my laptop and I didn't need an adapter! The problem was the kid in front of me had his seat in a full recline which made watching a movie on my screen impossible; such is life.

Continental Airlines review - by T Freitas

27 July 2007  Customer Trip Rating : 4 Star Rating

EWR-FCO Y class. Check-in smooth and boarding too. Seat (16A) was comfortable and in the quiet front mini-cabin of the B762. No menus provided and therefore the food choice was limited by the primitive chicken or pasta?. Dinner was inedible. Breakfast was good, albeit in very small quantity. Some crew members impolite; others professional. There were PTVs, but IFE is not AVOD - available movies all of very doubtful quality. Slept after dinner and woke up for breakfast. Overall, it is a reliable product, but with too many flaws for a 4-star airline. In this route, competition is not any better either way. If there was a 3.5 star category, this flight would fit it.

Continental Airlines review - by A Larmonie

19 July 2007  Customer Trip Rating : 4 Star Rating

AMS-EWR on their 757-200 in Economy and must say is not that bad. I'm 1.75m, weight 80 kilo and had a window seat. Didn't find it crammed. Had a good flight, food tasted good for an airline. Constant rounds of drinks. FA mostly in their 30's/40's but very professional & gave excellent service.


Continental Airlines review - by Jasper Knockaert

15 July 2007  Customer Trip Rating : 3 Star Rating

AMS-IAH-SFO and back in Economy. Boeing 767 is quite comfortable if one of the few unoccupied seats happens to be next to you - which was the case both on AMS-IAH and IAH-AMS. IAH is chaotic. All flights were arriving and leaving late. The connecting flight IAH-SFO left four hours late, arriving at SFO at 3 am. No form of assistance was provided.

Continental Airlines review - by Declan O'Brien

15 July 2007  Customer Trip Rating : 3 Star Rating

Shannon-Newark-New Orleans return in Economy. Found the service satisfactory. Onboard catering was a disappointment - bland and unimaginative. I found the ground staff in Newark to be quite frankly rude - especially around the whole area of baggage transfer!

Continental Airlines review - by G Klavan

12 July 2007  Customer Trip Rating : 3 Star Rating

Economy EWR-TLV-EWR. The new B777 AVOD system on the return leg died 10 minutes after takeoff and could not (or possibly would not - the cabin steward said something about circuit breakers with high voltage warnings) restart. It made for a boring flight but to their credit, the flight crew tried hard. When will CO distinguish between the older and newer B777s so you know which ones have the AVOD system and AC ports and which ones charge extra for the so-called "Premium" seats?

Continental Airlines review - by D Kent

12 July 2007  Customer Trip Rating : 4 Star Rating

EWR-LGW-EWR, Economy. Last-minute purchase. Seated in the last row, window, both ways - 34A. Fully aware of small aircraft on this route (757-200), but seats were night and day in difference. On the outbound overnight the seat had a great recline with the seat bottom sliding forward a bit. Very comfortable. Return dayflight, seats hard as rock with minimal recline and noticeably reduced width. In addition, each seat creaked loudly whenever anyone moved. 757s don't deal as well with turbulence as 777s, but they are easier to board and disembark. Both flights departed on time, arrived early, and were professionally staffed. Two nice touches on Continental - flight attendants at the back of the plane introduced themselves prior to take-off, and drinks and meals were served from both the front and the back of Economy. For miles, schedules and reliability, Continental is light-years ahead of other American carriers.

Continental Airlines review - by Steve Catterall

6 July 2007  Customer Trip Rating : 3 Star Rating

Man to EWR - B757, Economy. Lucky managed to obtain Exit seats - flight 60% full -FA's not welcoming. EWR-TPA B757, Economy service was poor, food poor quality. TPA-EWR-MAN : Both flights on B757 - both were delayed. Service were below standard, food very poor. Wish Continental change the type of aircraft for flights from UK to the USA.

Continental Airlines review - by D Jacobs

25 June 2007  Customer Trip Rating : 1 Star Rating

BRU-EWR-SJO in businessfirst. BRU-EWR left one hour late, no IFE at all during the whole flight. Food horrible. EWR-SJO left as well one hour late. Very unfriendly crew, constantly chatting amongst themselves about their working conditions instead of serving passengers. Return flight SJO-EWR delayed for over 4 hours due to late incoming flight, and no reserve crew available. This was the 2nd time this happens to me (last time they also managed, besides delays which made me lose connection flights, to lose my luggage), on two consecutive occasions when flying with CO, within 6 months. I got so fed up I changed to Delta, flying SJO-ATL-BRU. Much better, and on time. I take this route 6-7 times a year, and of all the carriers I flew with, Continental Airlines is by far the worst in performance.

Continental Airlines review - by C Thompson

11 June 2007  Customer Trip Rating : 2 Star Rating

Just travelled from MAN to EWR and back. Both flights were on a 757-200 and this plane is far too small for a transatlantic flight. The seats are very narrow and you are crammed in next to strangers with absolutely no elbow room, which made it very difficult to eat the meals. Also the food was probably the worst I've had on any airline. The FA's however were very good.

Continental Airlines review - by R Knecht

31 May 2007  Customer Trip Rating : 4 Star Rating

MSY-IAH-SNA Economy. Check-in quick, efficient at MSY, and managed to change my MSY-IAH seat to an exit aisle. Quick beverage service for the 50 minute flight. IAH jammed on a Friday afternoon of a three day weekend. Boarding at IAH orderly for a full load, with an on-time departure. The seats on the 737-700 are very uncomfortable with little leg room and the drop down video is difficult to watch. But the two flight attendants in the back were quick and friendly, and the hot pre- packaged greasy pizza hit the spot (served with a tasteless container of lettuce). Two beverage services with the cart and one water run. I was surprised to find my bags waiting when I got to baggage claim. A pleasant experience at a good price.



 

 

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