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CONTINENTAL AIRLINES Passenger Reviews and Passenger Trip Reports |
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CONTINENTAL AIRLINES review : 12 May 2009 : by Catherine Emmett (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Flights are constantly cancelled or late which makes you miss next flight, even when you give
plenty of time between flights to accommodate any little hiccups. Customer service - rudeness
does not even enter the dictionary of words to describe these customer service reps. Would
never fly this airline again. If I were to state everything that happened I could go on
forever, but there is one thing I would like to state, when you book a one stop flight, lets
say it is $400 more expensive that a two stop flight, Continental ultimately ends up putting
you on the two stop flight - but will not reimburse the $400.
CONTINENTAL AIRLINES review : 10 May 2009 : by D Henkel (Germany)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
FRA-EWR-ORD and MSP-EWR-FRA chaperoning a group of 17 high school kids. Check-in both at FRA
and MSP the quickest I've had with a group that large. Inflight service better than United
with food that is a more than edible. MSP to EWR was too late to make connection, so group re-
routed to an earlier flight. This worked fine although plane had to wait for the group. Done
that trip four times before on United and will definitely rather go on Continental than on
United.
CONTINENTAL AIRLINES review : 5 May 2009 : by S Murphy (Ireland)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Dublin-Newark-Boston, Washington-Newark-Dublin. Overall good flights. Outbound drinks served
on departure and lunch shortly after 10am - which was a bit strange. Crew friendly, drinks
offered and entertainment fine - no complaints. On internal flights OK too - nice to get a
complimentary drink on short flights. Only thing was a slight attitude from the mature FA when
somebody asked what drinks were available and the reply was a rude 'I haven't got all day
m'am' - that curious way of being rude and respectful all at once! Return flight to Dublin was
delayed but crew were welcoming and very friendly. For the mini breakfast the tea ordered was
delivered as coffee - some mix up with the machine but the FA was nice in apologising and
immediately gave us proper tea. Gave a good impression and proves the point that how you deal
with things going wrong is most important.
CONTINENTAL AIRLINES review : 5 May 2009 : by J Slater (UK)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MAN-EWR-LAS, Booked on the 1130 arrived at MAN at 0800 to be told the flight was cancelled.
Put on to 09.25 flight arrived EWR 12.15 all fine, aircraft, crew, and food pleasant. Was told
at EWR that I was not able to go on my booked 1600 connection to LAS and would have to wait
til the 1830 even though we were arriving in NJ earlier than planned! EWR to LAS was exit row
seat which felt like a bench, absolutely no cushioning. Return leg was uneventful. If I can
say anything about Continental, it is that they do no more, or no less than they say they
will.
CONTINENTAL AIRLINES review : 30 April 2009 : by Norris Hall (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Swine Flu scare put a damper on our plans to travel to Mexico City. When we called Continental
Airlines they told us that despite the Swine Flu scare they were only allowing passengers who
are planning on traveling to Mexico within the next 2 weeks to change or reroute their
tickets. Everyone else had to pay the $150 change fee. Compare that to Southwest Airlines who
told us that we could postpone the flights we had booked with them and use the credit anytime
within a year, to fly on any of their flights. They told us we could even transfer our
credits to someone else. And no change fee!
CONTINENTAL AIRLINES review : 23 April 2009 : by Paula Loguda (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
FCO-EWR in BusinessFirst. An older 767 with uncomfortable seats/footrests, no reading light
and a limited AV system does not make Continental Airlines a contender on this 9.5 hour
flight/route. Despite a 2pm take off, cabin crew rushed meal service and asked inane
minimilizing service questions such as 'Do you want water?'. Meal itself was so dry it was
inedible and pre arrival snack rather bizarre. Cabin staff not in cabin other than at meal
time. We will not take Continental Airlines again on this route.
CONTINENTAL AIRLINES review : 22 April 2009 : by David Killen (UK)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
Economy class Glasgow to Newark. Reserved seats online without any problem and no extra
charge. Check-in smooth as was boarding. Cabin crew friendly and helpful. Food and drinks
service was excellent - except that serving lunch at 10am was a bit too early. Inflight films
and entertainment good. Arrived Newark early and disembarkation went smoothly.
CONTINENTAL AIRLINES review : 18 April 2009 : byT Tatterton (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
MNL-GUM. The cabin crew was ok, but not overly friendly and does not smile much or welcome
you aboard.
CONTINENTAL AIRLINES review : 16 April 2009 : by Sean Carty (Ireland)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
Tampa to Newark to Dublin Business Class. Complete shambles. From check in to post arrival
service was just a nightmare. Rude, inefficient, uncaring and just the worst experience.
Flight was delayed leaving Tampa and we missed our connection. We were told we would be met at
Newark and arrangements made to accomodate me and my 7 month pregnant girlfriend. No one met
us, we were left to deal with "customer service" centre, can only describe it as trying to
deal with Ryanair. No support provided, no interest in us and certainly no interest in
providing accomodation for the night. Only after shouting did anything happen. Next day when
we did fly out plane was dirty, attendants were uninterested in our comfort but food was ok! I
wrote to Continental detailing our experiences and got back a "thats a shame letter - but not
our fault". Just a horrible company and I will never fly with them again.
CONTINENTAL AIRLINES review : 15 April 2009 : by L Sharland (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
No seats together, no choice of food (they had run out when they got to us. Staff were the
unfriendliest I have come across with a couldn't care less attitude. Took 2 flights from
London to Vegas and return. Sent a letter of complaint following the flights in Jan 09, still
awaiting a response.
CONTINENTAL AIRLINES review : 15 April 2009 : by Jon Earnshaw (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
TPA-EWR-MAN Business Class. Check in at Tampa was odd, used a self-check in machine at the
desk and no-one to assist - having not travelled Continental, not provided with any
information about the lounge etc. Once on board - the plane was dirty. A full flight on a
small 737-500. Flight time to Newark was 2hrs22mins and only small bag of pretzels were
provided, why is that on such a flight that length - surely a sandwich could have been
provided. Drinks were served in generous measures and the crew were jolly and friendly.
Transfer at Newark was a little rushed though boarding quickly, welcomed warmly with a glass
of champagne, newspaper, menu and amenity kit. The female flight attendant looking after the 7
passengers in Business class was hard-working and smiled all the time. Once airborne, drinks
and warm nuts provided followed by dinner. Starter of Crab cake, Vegetable Pasty and Mushroom
soup, Steak (which was tough and tasteless) Chicken, Pasta or Halibut. Desserts included
cheese and crackers and a delicious Ice Cream Sundae with hot fudge sauce. Hot towels, regular
water and wine refills rounded off a good flight. Breakfast of Coffee, Juice, Fresh Fruit and
warm croissant served an hour from Manchester. Gopod flights just wish Continental would offer
more in terms of food on domestic legs, especially in First Class.
CONTINENTAL AIRLINES review : 15 April 2009 : by S Calio (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
EWR to MAD in business. This is the late 10pm flight on a 757-200. The cabin crew were
great, food was served quickly (requested the executive meal option to maximize sleep time),
as were the drinks. FAs refilled drinks often, and within an hour and a half I was asleep. I
slept comfortably until about 25 minutes before landing in MAD. Immediately I woke up I was
given a light breakfast and coffee etc. Overall a great trip, and I like the 757 for the
shortish NYC - Western Europe flights. Given the size of the plane, boarding, etc is all
pretty quick and easy.
CONTINENTAL AIRLINES review : 15 April 2009 : by James Wallace (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Economy |
West Palm Beach to San Jose, California in economy. The flight attendants actually seemed to
like their jobs! They provided corn flakes, milk banana and muffin, free of charge. Drink
runs frequent. Now if Continental would serve free wine on their flights to Europe, I would
consider flying them to London. For the one-way flight, I only paid $117.50 and earned 2,600
frequent flyer miles.
CONTINENTAL AIRLINES review : 14 April 2009 : by L MacDonald (UAE)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: |
Business |
GLA-EWR-LAS Boeing 757-200 in Business class. Check in was quick and efficient in Glasgow.
Service onboard excellent, friendly FAs and a nice meal. Got to Newark 2 hours late but it
turned out that the flight to LAS was delayed for 2 hours as the same aircraft from GLA was
being used! The next flight EWR-LAS was good, friendly and efficient service. PHX-EWR-GLA
Again we had a thirty minute delay but I was getting used to all the Continental delays by
now! Again, great service and food quality. The few bad points were the delays, the size of
the planes (757 quite small for 8hr long flights).
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