CONTINENTAL AIRLINES review :  12 May 2009 : by Catherine Emmett   (USA)

Flights are constantly cancelled or late which makes you miss next flight, even when you give plenty of time between flights to accommodate any little hiccups. Customer service - rudeness does not even enter the dictionary of words to describe these customer service reps. Would never fly this airline again. If I were to state everything that happened I could go on forever, but there is one thing I would like to state, when you book a one stop flight, lets say it is $400 more expensive that a two stop flight, Continental ultimately ends up putting you on the two stop flight - but will not reimburse the $400.

CONTINENTAL AIRLINES review :  10 May 2009 : by D Henkel   (Germany)

FRA-EWR-ORD and MSP-EWR-FRA chaperoning a group of 17 high school kids. Check-in both at FRA and MSP the quickest I've had with a group that large. Inflight service better than United with food that is a more than edible. MSP to EWR was too late to make connection, so group re- routed to an earlier flight. This worked fine although plane had to wait for the group. Done that trip four times before on United and will definitely rather go on Continental than on United.

CONTINENTAL AIRLINES review :  5 May 2009 : by S Murphy   (Ireland)

Dublin-Newark-Boston, Washington-Newark-Dublin. Overall good flights. Outbound drinks served on departure and lunch shortly after 10am - which was a bit strange. Crew friendly, drinks offered and entertainment fine - no complaints. On internal flights OK too - nice to get a complimentary drink on short flights. Only thing was a slight attitude from the mature FA when somebody asked what drinks were available and the reply was a rude 'I haven't got all day m'am' - that curious way of being rude and respectful all at once! Return flight to Dublin was delayed but crew were welcoming and very friendly. For the mini breakfast the tea ordered was delivered as coffee - some mix up with the machine but the FA was nice in apologising and immediately gave us proper tea. Gave a good impression and proves the point that how you deal with things going wrong is most important.

CONTINENTAL AIRLINES review :  5 May 2009 : by J Slater   (UK)

MAN-EWR-LAS, Booked on the 1130 arrived at MAN at 0800 to be told the flight was cancelled. Put on to 09.25 flight arrived EWR 12.15 all fine, aircraft, crew, and food pleasant. Was told at EWR that I was not able to go on my booked 1600 connection to LAS and would have to wait til the 1830 even though we were arriving in NJ earlier than planned! EWR to LAS was exit row seat which felt like a bench, absolutely no cushioning. Return leg was uneventful. If I can say anything about Continental, it is that they do no more, or no less than they say they will.

CONTINENTAL AIRLINES review :  30 April 2009 : by Norris Hall   (USA)

Swine Flu scare put a damper on our plans to travel to Mexico City. When we called Continental Airlines they told us that despite the Swine Flu scare they were only allowing passengers who are planning on traveling to Mexico within the next 2 weeks to change or reroute their tickets. Everyone else had to pay the $150 change fee. Compare that to Southwest Airlines who told us that we could postpone the flights we had booked with them and use the credit anytime within a year, to fly on any of their flights. They told us we could even transfer our credits to someone else. And no change fee!

CONTINENTAL AIRLINES review :  23 April 2009 : by Paula Loguda   (USA)

FCO-EWR in BusinessFirst. An older 767 with uncomfortable seats/footrests, no reading light and a limited AV system does not make Continental Airlines a contender on this 9.5 hour flight/route. Despite a 2pm take off, cabin crew rushed meal service and asked inane minimilizing service questions such as 'Do you want water?'. Meal itself was so dry it was inedible and pre arrival snack rather bizarre. Cabin staff not in cabin other than at meal time. We will not take Continental Airlines again on this route.

CONTINENTAL AIRLINES review :  22 April 2009 : by David Killen   (UK)

Economy class Glasgow to Newark. Reserved seats online without any problem and no extra charge. Check-in smooth as was boarding. Cabin crew friendly and helpful. Food and drinks service was excellent - except that serving lunch at 10am was a bit too early. Inflight films and entertainment good. Arrived Newark early and disembarkation went smoothly.

CONTINENTAL AIRLINES review :  18 April 2009 : byT Tatterton   (USA)

MNL-GUM. The cabin crew was ok, but not overly friendly and does not smile much or welcome you aboard.

CONTINENTAL AIRLINES review :  16 April 2009 : by Sean Carty   (Ireland)

Tampa to Newark to Dublin Business Class. Complete shambles. From check in to post arrival service was just a nightmare. Rude, inefficient, uncaring and just the worst experience. Flight was delayed leaving Tampa and we missed our connection. We were told we would be met at Newark and arrangements made to accomodate me and my 7 month pregnant girlfriend. No one met us, we were left to deal with "customer service" centre, can only describe it as trying to deal with Ryanair. No support provided, no interest in us and certainly no interest in providing accomodation for the night. Only after shouting did anything happen. Next day when we did fly out plane was dirty, attendants were uninterested in our comfort but food was ok! I wrote to Continental detailing our experiences and got back a "thats a shame letter - but not our fault". Just a horrible company and I will never fly with them again.

CONTINENTAL AIRLINES review :  15 April 2009 : by L Sharland   (UK)

No seats together, no choice of food (they had run out when they got to us. Staff were the unfriendliest I have come across with a couldn't care less attitude. Took 2 flights from London to Vegas and return. Sent a letter of complaint following the flights in Jan 09, still awaiting a response.

CONTINENTAL AIRLINES review :  15 April 2009 : by Jon Earnshaw   (UK)

TPA-EWR-MAN Business Class. Check in at Tampa was odd, used a self-check in machine at the desk and no-one to assist - having not travelled Continental, not provided with any information about the lounge etc. Once on board - the plane was dirty. A full flight on a small 737-500. Flight time to Newark was 2hrs22mins and only small bag of pretzels were provided, why is that on such a flight that length - surely a sandwich could have been provided. Drinks were served in generous measures and the crew were jolly and friendly. Transfer at Newark was a little rushed though boarding quickly, welcomed warmly with a glass of champagne, newspaper, menu and amenity kit. The female flight attendant looking after the 7 passengers in Business class was hard-working and smiled all the time. Once airborne, drinks and warm nuts provided followed by dinner. Starter of Crab cake, Vegetable Pasty and Mushroom soup, Steak (which was tough and tasteless) Chicken, Pasta or Halibut. Desserts included cheese and crackers and a delicious Ice Cream Sundae with hot fudge sauce. Hot towels, regular water and wine refills rounded off a good flight. Breakfast of Coffee, Juice, Fresh Fruit and warm croissant served an hour from Manchester. Gopod flights just wish Continental would offer more in terms of food on domestic legs, especially in First Class.

CONTINENTAL AIRLINES review :  15 April 2009 : by S Calio   (USA)

EWR to MAD in business. This is the late 10pm flight on a 757-200. The cabin crew were great, food was served quickly (requested the executive meal option to maximize sleep time), as were the drinks. FAs refilled drinks often, and within an hour and a half I was asleep. I slept comfortably until about 25 minutes before landing in MAD. Immediately I woke up I was given a light breakfast and coffee etc. Overall a great trip, and I like the 757 for the shortish NYC - Western Europe flights. Given the size of the plane, boarding, etc is all pretty quick and easy.

CONTINENTAL AIRLINES review :  15 April 2009 : by James Wallace   (USA)

West Palm Beach to San Jose, California in economy. The flight attendants actually seemed to like their jobs! They provided corn flakes, milk banana and muffin, free of charge. Drink runs frequent. Now if Continental would serve free wine on their flights to Europe, I would consider flying them to London. For the one-way flight, I only paid $117.50 and earned 2,600 frequent flyer miles.

CONTINENTAL AIRLINES review :  14 April 2009 : by L MacDonald   (UAE)

GLA-EWR-LAS Boeing 757-200 in Business class. Check in was quick and efficient in Glasgow. Service onboard excellent, friendly FAs and a nice meal. Got to Newark 2 hours late but it turned out that the flight to LAS was delayed for 2 hours as the same aircraft from GLA was being used! The next flight EWR-LAS was good, friendly and efficient service. PHX-EWR-GLA Again we had a thirty minute delay but I was getting used to all the Continental delays by now! Again, great service and food quality. The few bad points were the delays, the size of the planes (757 quite small for 8hr long flights).