✅ Verified Review
| Flying from Raleigh Durham to Trenton on 4/5/17 with the upgraded “the works” package, bag was not loaded onto flight. RDU confirmed the bag was still sitting in the baggage area, after the flight landed in Trenton. Not sure how this happened, as they only run one flight out of RDU per day. Called Frontier immediately and was told the bag would be delivered on 4/6. Called on 4/6 to confirm and was told it would be delivered on 4/7, since they realized they don’t fly out of RDU on 4/6. On 4/7, called to confirm and was told it was delivered to the Trenton airport and would be sent by courier that afternoon. Received a message 2 hours later that they didn’t have delivery address, even though it was given to 3 different people, 2 in Trenton and one in Denver. Also, they were calling the back-up number of a family member because they had put in the main cell number as a fax number. Tried to call back, but no answer. Bag did not arrive on 4/7. Called Frontier on 4/8 to confirm delivery and was told it would be delivered that day. Received a call an hour later saying they don’t deliver in that area and would send by Fed Ex, with arrival scheduled for 4/11, a week after the flight. Called back to say this was unacceptable, that since they were at fault for this situation, they should rectify the problem and have it delivered on 4/8, even if it would cost them extra to hire a courier. Was told they don’t do that and the bag would arrive on 4/11, unless we drive to the airport and pick it up ourselves, which is not possible because we don’t have a car there. No apologies, no empathy, and no other options pursued. Our family has been loyal to Frontier over the years, with minor issues that were tolerated. However, this lack of customer service shows Frontier’s true colors. This airline is not interested in quality of customer service, but rather quantity of flights that can be booked and profits to be made. You are better off paying a little more for better customer service. You certainly get what you pay for with Frontier!