✅ Trip Verified
| I showed up two hours before my flight to drop off my bag, and there were no employees at the counter. For over half an hour. The entire plane was lined up out there, and the counter was empty. The flight to Denver (my only stop) was delayed two hours. Then three. Then five. Again, there was no employee at the gate, so we had no one to answer our questions or help us adjust our connections. Some superhero of a passenger tried every number on the website until she found a human, and that was the only way we knew that the delay was caused by mechanical problems with the plane in Denver. Since there was no employee at the gate and I would definitely be missing my connection to Montana, I, too, decided to call every number on the webpage. And waited on hold for an hour. When I finally reached a human, they told me that they couldn’t get me on a new flight to Bozeman until three days later (which would be the day after the wedding I was traveling to attend!) An employee finally appeared at the gate four hours into this ordeal. She told me that even though I had missed my connection and been stuck for hours in my home airport due to a mechanical issue with their plane, their company policy did not permit them to book me a new flight to Bozeman through another airline unless I paid the difference (which came to $400). I was the only person on this flight that was going to Bozeman, so they weren’t too concerned about making me happy. They told me that they would refund my one-way flight and give me a $100 Frontier voucher for my troubles, but the rest (car, hotel, and return flight) was my problem, as was the cost of a new flight if I decided to book with another airline. Again, due to an issue with their plane that was causing me to miss my trip. After ugly crying in the airport for an hour, I decided this trip was too important to miss, so I sucked it up and bought the expensive and inconveniently long next-day flight to my destination. A decent airline would never put their customer in this position. Thanks a lot, Frontier Airlines - you are the absolute worst.