✅ Verified Review
| Phoenix to Miami via Denver with Frontier Airlines (or at least that was the plan). I arrived at 5pm for my 7:40pm flight only to see that it was delayed to 11:45pm. Stood in line til 9:30pm to give them my baggage and get my boarding passes adjusted. I was informed that the flight from Denver to Miami was cancelled until the next day. There were around 100 people in line, getting extremely upset. They called over 4 police officers to ensure peace. After being told "nothing we can do", I was informed by another passenger that they were able to change their flight to Orlando instead of Denver and that Frontier was providing a shuttle from there to Miami. When asked why I wasn't informed of this option, the desk agent started making comments that no one told her that. I called home and informed my family that I was now going to Orlando and that I would be on a shuttle to Miami, they didn't trust that there would be a shuttle and that they would drive the 5 hours to Orlando to get me. Once I went thru security, headed to the gate, my ride went home to Tucson (a 2-hour drive). I sat at the gate till 11.30, until we we informed that we were now changing gates. We all moved to the new gate and waited. We were then told that the flight would now leave at 12:21. Since this change would mean I would possibly miss my flight to Orlando, I asked the representative if we would get there in time. He assured me that I would. The plane we were now assigned to landed and passengers got off. At approximately 12:25am, the same representative yelled out "this flight is now cancelled!" He then had the nerve to say "You better hurry back downstairs so you arent last in line!" Of course this caused a stampede of very unhappy customers. In between Frontier representatives at the gates and check in desks, we we given 4 different stories as to why the flights had all been cancelled, all geared to give Frontier plausible non-responsibility to its passengers! First, it was a "passenger was ill", then "the whole flight crew is sick", then "a passenger died" and finally "the pilot has flown too many hours". I called my family only to find out they were now 2 hours into a drive to Orlando to pick me up. Now they had a 2 hour drive back in a rainstorm, a 4 hour wasted drive in the middle of the night. My family in Tucson had just arrived back home when the flight was cancelled, but turned around and came back for me. By this time I had decided enough was enough and asked about a refund. I was forced to stand in yet another line for that since there was no way I would trust "just go online and put in a request". I was informed "it would take 5-7 days to get my refund". Another passenger said that all our luggage was piled up in several places in baggage claim. No representative informed us of this. When you got out of line to go search for your bag, you ended up back at end of the line again. I was still in line when my family returned from Tucson to get me. At 4:27am, everyone in line started getting emails from Frontier trying to bribe us with $200 credit for "our inconvenience". There were families with little babies, elderly people in wheelchairs etc, this was more than an inconvenience. I finally got my refund entered into their system. Ended up flying American Airlines, which cost me over $700 one way. Trying to fly Frontier is like gambling with a welcher. You have been warned.