Frontier Airlines

Not Verified | This is the worst airplane I have ever been on. To start, boarding the plane was a hastle. I almost did not get in on time due to the inconvenience of the staff. They told me my bag had to fit into an eyelash sized compartment. Since it didn’t, we had to pay 300 dollars extra just for our bag. Where do I start with the actual plane. Well, there was absolutely no space for our bags, even though we paid an extra 300 dollars. The leg space was absolutely horrid, and do not get be started on the cushions. The cushions were slipping and sliding off the seat, and my seatbelt was stuck under the chair. Overall, never riding with Frontier Airlines again.

✅ Trip Verified | Do not fly this airline as you end up spending just a fraction less after all the ridiculous charges. The worst airline I experienced. Should have spent the extra $20 to fly delta, after frontier upcharged me more than $200 for things like a carry on. I added my carry on with a $0 dollar additional fee (I had paid on the previous leg) and checked in. But they charged me $100 when I was boarding even though I told them I was not charged for the carry on which I added in my check in. They have you captive at that point and exploit that. Then when you get on, you don’t have seats that can’t recline and seat trays that are literally smaller than an iPad. Only the water is free (the bad coffee isn’t). Last time I fly on frontier and wish I could have given 0 stars. Not a sustainable business model.

Not Verified | My boyfriend and I arrived 2.5 hours early to our 5:15 am flight from Orlando to Detroit through Frontier. We were very poorly directed through a series of long lines wrapped around the entire perimeter of the airport. Hundreds and hundreds of people all waiting for Frontier. It took us hours to get through the line and we realized rather quickly we’d never make our flight. Mind you, the organization was horrendous. Attendants were trying to get groups of people to cut in front of our line, making people even angrier. We finally reached the front desk at 5:05 am only to be told very rudely, “The plane is gone, you need to leave. No refunds.” We were stranded at the airport with no money and no ride until my boyfriend’s Dad came and got us two hours later. Luckily we found another flight to Detroit through Sanford. This was our first and last time flying with Frontier.

Not Verified | The (already late at night) flight to Orlando was delayed by 30 minutes but this was never posted on their site. We waited without knowing why, and then sat on the plane at the gate for another hour because of mechanical problems. They had to restart the plane twice, and then they had trouble with the ramp. When we arrived in Orlando, they told us the wrong baggage claim area, and we waited another 30 minutes for our bags before finding the right claim area. When our bags came, they were soaking wet. Our returning flight was supposed to leave Orlando at 7 am, but was delayed by an hour. When we arrived at the airport, and tried to get in line, they stopped us at the gate because they had switched to a smaller plane and there wasn't enough room for the last 9 people to get on. The plane left without us and we all had to be rerouted. My son and I were separated from my husband and other son. No apologies, no explanations. They wouldn't even tell us what had happened until the plane took off. The new flight was scheduled for 8 hours later. Their compensation? They gave us 250 per ticket for our next flight. I do not want a voucher because I will NEVER fly frontier again unless I don't care if I get where I am going. Even if they give me free tickets, I will never fly Frontier again. They are the worst airline I have ever flown on.

✅ Trip Verified | Don’t fly with them. What should have been a 3 hour travel day turned into a 12 hour travel day. Outdated planes, feel like I’m sitting on a piece of wood. Out of control baggage fees, ridiculous weight limitations.

✅ Trip Verified | They attract people with low posted rates, and then invent ways to triple the price of the trip! I witnessed grown women and a few teenage people in tears at the gate as they were all charged $100 for their “personal items”. This airline separates people on the same booking, demanding everyone pay for seat selection. I was sat in a middle seat both ways of my trip and in my entire row were people separated from their travel companions. If you get caught buying a ticket with this scam airline, you must understand that the true price of your flight is going to be triple what you think it is, and probably the worst flying experience of your life. The entire travel experience with this airline is the worst in the industry, they have the rudest gate staff, the worst and laziest flight attendants, their seats are industry worst for comfort, it takes over an hour to board their planes due to all the gate charges for the passengers and they provide nothing while aboard the airplane. I personally witnessed two teenage girls throwing their personal clothing into the garbage can at the gate in desperation to get their “personal items” to fit the required measurements to avoid the $100 gate charge and the gate staff could not have cared less. The staff talk to all passengers as if they are children, they are extremely rude. As consumers, we have the power to stop scam airlines and companies in general.

✅ Trip Verified | Avoid this airline by any means. They charge for everything & try to find ways to manipulate you. I paid for luggage & still paid another amount because it wasn’t dropped at a Frontier location. There was no Frontier at the gate they mentioned. I have seen others complaining too. In simple terms, save your $ by avoiding them.

✅ Trip Verified | Absolutely the worst airline I’ve ever flown. Disgusting customer service, 100$ for a checked back, worst seats hard as a rock and don’t lean back.

✅ Trip Verified |   This was by far the worst experience I have had as a traveler. The flight was delayed 4 times and each time no announcement was made or explanation given. When you do decide to go to the desk to see what options you have or what the delay maybe every Frontier Associate was rude, made the customers feel like we were bothering them and gave a different explanation to multiple different people. Once we finally boarded the plane the flight crew hung out for about 5-7 minutes chatting and laughing before closing the door for departure. As we begin to finally move in hopes that yay we might actually be leaving after sitting and waiting for 6-7 hours of new ETAS and no updates… then we are grounded due to weather. This was very disappointing and could have been better handled by your crew and staff. I literally heard a flight attendant or crew behind desk snap at a passenger because he simply wanted to know if a refund was available and he could be moved to another flight since it had been 4+ hours. Tips for improvement: it’s okay say to say we don’t know and we apologize. I didn’t hear that once today. We know it’s spring break but it’s the way you communicate and when you communicate that allow others to be heard even if there is nothing you can do. Align on customer service training and what best practices should be followed when a delay occurs. Ensure that updates are given otherwise all passengers are forced to listen to someone around them instead of knowing for sure what the actual issue is. Lastly and most importantly: treat others like you want to be treated. A lot of the staff seem pretty annoyed but the batter, eye rolling and profanity could have been minimized with announcements, a bit of emotional intelligence and accountability. I will never fly your company again unfortunately, I love a good nonstop flight. But for the $75 I paid for my bag being 4 pounds over 40, the lack of care from your staff and the fact that the plane has not taken off. It’s a no

✅ Trip Verified | Got to the gate and was told I had to pay for my personal bag. I then ask why because I had just paid for 2 checked bags and was told my personal bag was ok and I didn’t have to pay. After asking questions as to why I pay the $100 and afterward told you can not fly on this flight because of your attitude. I ask for a supervisor and takes her time getting to us then say what ever the counter says that what it is. I then ask why would you have me pay for a bag then say I can not fly. My kids was already in the flight. She states because I’m upset I had to pay for another bag. They are horrible and did not want to hear me out at all. This is the worst airline I have ever flown.