✅ Trip Verified
| Completely and utterly unsatisfied. We left Vegas heading to Portland maine with a layover in Denver. In Vegas, our flight was delayed by 2 hrs. I questioned the staff if this would cause any issues with our other flight and she told me that they are holding the plane for the passengers that are to board it. We finally left Vegas at 4 am and did not get off the plane until 615am. Upon arrival, I stopped and asked someone about the plane they were holding. She looked it up and informed us that it had already left and to go to customer service. No big deal! So we went and was informed that the next available flight was Thursday morning. That would leave us stranded at the airport for 2 full days. I questioned where our luggage was and was told it was going to Portland. I told them no one would be there and how were we supposed to get it. She said they will give us a call if we haven't picked it up in 24 hrs. So now we have no luggage for 2 days. I asked if they could provide lodging where they messed up or food vouchers. The lady kept repeating the same thing, "your options are you can refund the tickets and it will be back in your account in 7 to 10 business days or you can wait til Thursday". They would not provide any accommodations even though they messed up. We went back to the lady at customer service 3 times and she told us the same things over and over again and finally that they couldn't help us. There was another person who flew on the same plane and was going to the same destination. She informed us that they paid for her to take another plane to get home today. We asked again if they could do this and we still got nothing. So now, at this point, we are stranded with no lodging, no transportation, no food, no luggage and no money to get things. We decided to go to the baggage claim because it didn't make sense that our bags caught the flight to Maine if we didnt. We asked the check bag area and they informed us our bags should be here, but no one knew where they were. At this point, I was crying mad. I called corporate and was on the phone for 45 minutes between a customer service person and a supervisor before my call was disconnected. I called back and was on the phone for another 1.5 hours with a supervisor and them finally someone higher up. In the meantime, we are still in the baggage claim and just so happened to see bags that looked like ours. 4 hours later! Finally got through to a man named that stated he would fully reimburse us if we bought tickets with another airline. 5 hours of hassle. Now we wait and see if they reimburse us. Not happy and would never recommend this airline to anyone.