✅ Verified Review
| Philadelphia to Portland via Denver. My wife and son had the pleasure of flying back Frontier, I hadn't planned on coming back although I did originally purchase a roudtrip ticket that i canceled and they wanted me to pay for a new ticket when i wanted to add the return back onto it. First of all we were emailed 3 or 4 times prior to actually taking the flight that our flight times and dates were changed, we ended up losing over an entire day from our planned vacation. They offered us 50$ vouchers that could be used only (towards purchase of a future ticket in the same persons name) that had no cash value, and had to be redeemed within 90 days, so basically they were useless. We also had to pay extra money for checked bags and were not offered free carryons which was aggravating. They claim you can purchase the works for an extra 99$ per person, per way, which would have been like an extra 600$ for us. However it would have allowed us to get all baggage included and cover any elective changes to our itinerary - in hind sight it might have been better to bite the bullet - heres why : we paid over 100$ for baggage, then when we wanted to changed the name of the 3rd passanger they kept changing the price on us which went up every time we called. By the time we had decided to change the name they demanded we pay a 99$ itinerary change fee a 75$ name change fee, and the difference in price of ticket from original purchase to name change +$598. We were tried making changes online and the website was all buggy, declined our cards several times for no reason - it said we'd paid out over $5,000 for our tickets and would make the same addition multiple times or simply freeze on us. Customer service was terrible even after we obtained guarentee of price hold. I am 6'1" and my knees had room, backs of the seats were gutted and totally solid - didnt have enough room to bend over and lay on the tray table. We were also forced to layover in Denver for 6 hours turning what should have been a short trip into an all day fiasco. Service was subpar, they offered nothing free except water and their was no option for wifi at all. There were meetings in the back between passengers and crew for one of the entire flights. Denver airport was excellent and being an Oregon native Id say it is better than PDX even though PDX was rated top airport in the US.