✅ Trip Verified
| My wife and I had a 2:20pm flight on a Saturday from Denver to Minneapolis. At 1:40pm, Frontier Airlines cancelled our flight. No notification, I found out via checking the flight status on my phone. The gate sign simply switched over to Memphis. We went to talk with the Frontier customer service agent. We were about 100 people deep in the line and so an agent from a different gate said he could help us. He said the earliest flight back was Monday evening. I told the agent Monday would not work as I cannot miss work. He didn’t care. No vouchers. No negotiating. No sympathy. They wouldn’t put us on another Frontier flight, connecting or direct. I asked for a connecting flight to Chicago, Omaha, Nashville, Memphis, anywhere. Nothing. Many people around us were completely distraught. Four flights at the very same time left Denver and landed safely in Minneapolis. The airlines were Delta, American, Southwest, and Sun Country. Why would Frontier cancel our flight when everyone else was leaving? Finally, I asked for a refund and rented a car. Yes, I drove from Denver, Colorado, to Minneapolis, Minnesota, all through the night and made it home 15 hours later. Think twice before flying Frontier. Our experience was that they do not have any customer service standards and they have little care for their customers’ happiness. The seats were cramped and uncomfortable. They’ve become a budget airline.