✅ Verified Review
| I selected Frontier because we've had a good experience with their customer service in the past. I have personally flown with them more times than I can count. They were by far not the most affordable flight I could have chosen, but I thought their customer service more than made up for it and happily paid extra for the tickets. On our first flight, they insisted on gate-checking our carry-on bags that would have easily fit in the overhead compartment. No big deal, we'd grab them planeside, as we were told upon boarding. After we landed, we waited planeside for our bags, even asking a flight attendant about them. He assured us they would be dropped planeside. Another ten minutes, and we asked another flight attendant, who informed us they would have been sent to baggage claim. This made little sense, considering we had a connecting flight to catch and this would send us out of security. The attendant who checked our luggage had apparently marked our final destination as Denver, not even bothering to ask if that was our final stop. We had to go out of security, collect our baggage, and then go through security again, where we were nitpicked by the TSA for things the TSA in Los Angeles hadn't even batted an eye at. 40 minutes and relieved of some slightly-above 3.5 ounce toiletries later, we re-entered past security.(By the way, the Denver TSA will paw through your luggage for 15+ minutes over a bottle of foot powder.) We were fortunate our layover was lengthy, or we'd have ended up missing our connecting flight. As we boarded the next flight, I walked by without the attendant even looking at my bag. However, she then stopped my husband and insisted his bag was too large to fit in the overhead, despite it being the exact same size as mine. She refused to let him on the plane unless he paid $45 for carry-on. When he said our last flight had done no such thing and that his wife's bag was the same size as his, the attendant smugly replied she could always call me back and charge me $45 for my bag, as well. What on Earth? As I waited on my husband in my seat, concerned, the attendants went by, trying to make a list of seats still available, I assume for people on standby. I had to inform them the seat had been purchased by my husband, who was currently being held at the gate unless he forked over $45 some woman randomly decided to charge him because she could "tell by looking" his bag simply wouldn't fit. They didn't seem the least bit concerned. Not that I'd expect them to be, at this point. Finally, $45 later and with minutes until the plane closed, my husband enters, with his bag in tow. It easily fits in the overhead without any struggle. We spent $45 for a bag that most certainly fit. An absolute rip-off. Our flights departed and landed on time, but the poor service we received soured it. Way to go, Frontier. Your rinky-dink airline just lost two faithful customers. I've already told this story to three of my friends and intend to tell everyone else when they ask how our trip was. Answer being, absolutely awesome until Frontier was utterly incompetent. They should leave air travel to the better-equipped and trained airlines. I'll be sticking with Delta from now on. Wish I could give less than one for a rating.