Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1181 reviews
3/10
3 star Skytrax Rating
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1/10

"by far the worst airline"

(United States)

Trip Verified | Denver to Orlando. This is by far the worst airline I have used. They must receive hand down airplanes because 3 times, not once or twice but three times my flight was delayed or canceled. First flight was from colorado springs to Chicago and they delayed the flight for 2 hours and eventually canceled the flight. Again from Denver to Orlando it was delayed 2 hours. Then Orlando to Denver the flight was canceled for mechanical issues but when they knew about the cancellation a day ahead and didnt let anyone know until we were at the ticket counter with the rest of the people for the flight. They canceled it and we couldn't leave for another 2 days.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDenver to Orlando
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"It was completely awful"

(United States)

Trip Verified | San Antonio to Las Vegas. The experience was an awful one from behind to end and we ended not ever even getting into the air! We boarded our flight on time to leave at 0940 & an announcement was made stating there was a “smudge” on the stabilizer & once it was looked at closer it would be signed off on & we would be in the air within 20 minutes. The 20 minutes turned into 35 then 45 then 90 minutes while being strung along by the crew with “it will be just a few more minutes before take off...” they finally allowed us to deboard the aircraft and told us to return at 1300 to board, we returned and were told there were no updates and that no accommodations would be made. After a frenzy the flight was finally declared cancel with no flights out to our destination for about 4 days! We then had to jump through hoops to track down our luggage so that we could change our plans. There was no level of empathy or apology offered by any team member at any point during the process. It was completely awful & I’ll pay extra just to avoid this airline in the future.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteSan Antonio to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Unbelievably bad service"

(United States)

Not Verified | Unbelievably bad service. Stranded my wife and I in Grand Rapids after cancelling our tickets without telling us. Customer service was not even close to apologetic. They cost us $1300 to get home. Never again. Extremely unprofessional. Spent hours on the phone with their careless customer service with no helpful resolution.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSpokane to Grand Rapids via Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Awful customer service"

(United States)

Trip Verified | Orlando to Omaha. Awful customer service! Delayed 3 times then cancelled with no explanation. Spent hours in airport and all’s they can say is sorry about your luck. Don’t waste your money nor time with Frontier Airlines
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOrlando to Omaha
Date FlownJune 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"stuck in Denver with no money"

(United States)

Trip Verified | Me and a friend spent the last of our money to fly from Denver to Grand Rapids back home. The flight was cancelled 8 hours before the flight so now we’re stuck in Denver with no money. The staff in Denver said the only available flight for us to get to Grand Rapids was in two days. They said they would refund us the money it cost us to get a flight from a different airline but we have no money to purchase tickets from another airline in order for them to reimburse us. The staff also said they couldn’t give us meal or a hotel voucher so we are stuck in Denver for two days with no money for food or a hotel. Terrible customer service and the staff was all clueless and rude.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDenver to Grand Rapids
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Inconvenient and unprofessional"

(United States)

Trip Verified | Flight cancelled on 4th of July. Didn’t even send an email regarding the cancellation. Had to drive all the way to the airport and take a cab back home. Flight got delayed twice on 5th of July. Sent an email regarding the delay one hour prior to the delay. The email should be sent at least 2 hours prior to the delay so that the passengers don’t arrive early. The flight got delayed even while travelling from Minneapolis to Raleigh by two hours. Inconvenient and unprofessional.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteRaleigh to Minneapolis
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"All staff were pleasant"

(United States)

Trip Verified | I had no real issues at all flying here. The flight was delayed due to plane getting in late. I do not fault the airline because I don't know circumstances of delay, but know it happens on every airline. All staff were pleasant. Seats are very small with little legroom. But I'm 5'2", so no problem. If it were a long flight, I'd be bummed, but it wasn't. Plus they do indicate legroom restrictions on their site, so I knew in advance. I chose to fly no frills and was prepared. I only took a personal item, no didn't need to pay additional carry on charges. I see so many negative reviews, but they are up front on their site, so unsure why complaints of things they should have read. I would fly Frontier Airlines again for short distances.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePhiladelphia to Jacksonville
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"best experience of customer service"

(United States)

Not Verified | San Diego to Chicago via Colorado Springs. My flight was delayed over 8 hours due to a maintenance issue and the staff was courteous and informative throughout. We were promptly given mean vouchers worth $15 each and free coffee on the flight as well. The staff kept up their good spirits the whole time. I was particularly pleased with how the delay was handled. $150 compensation vouchers were emailed without having to even ask and the customer care agents were very helpful. This was the best experience of customer service I’ve had in a long time and I would definitely rate it 5 stars. Kudos to Frontier airlines and it’s staff!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSan Diego to Chicago via Colorado Springs
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"a delay or cancellation"

(United States)

Trip Verified | Austin to Las Vegas. Do not plan a trip with this airline! The price may seem appealing, but you will not get to your destination without experiencing a delay or cancellation! My flight to Vegas was cancelled and I wasn’t emailed about it until I spent $60 to Uber at the airport. When I went to ask about finding another flight, the soonest one was 3 days later. They said they would provide a $400 voucher to fly with another airline, but that didn’t cover half the cost of the inconvenience or flight with another airline. I had requested off of work and needless to say I didn’t end up going to Las Vegas.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteAustin to Las Vegas
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"barrage of hassles, upsells and add-ons"

(United States)

Trip Verified | Des Moines to Denver. It honestly makes me sad to see what has happened to Frontier. Denver used to have such pride in our hometown airline, but “short-sighted” is a kind way of describing the current management strategy. They’ve entered into the “low-cost” carrier race to the bottom, with enticing ticket prices before the barrage of hassles, upsells and add-ons make you wish you had never heard of them. It’s a terrible business model. Terrible customer experience. Leads to terrible employee morale. Just an awful shell of its former self at this point.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteDes Moines to Denver
Date FlownJuly 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no