Frontier Airlines

✅ Trip Verified | Got to the gate and was told I had to pay for my personal bag. I then ask why because I had just paid for 2 checked bags and was told my personal bag was ok and I didn’t have to pay. After asking questions as to why I pay the $100 and afterward told you can not fly on this flight because of your attitude. I ask for a supervisor and takes her time getting to us then say what ever the counter says that what it is. I then ask why would you have me pay for a bag then say I can not fly. My kids was already in the flight. She states because I’m upset I had to pay for another bag. They are horrible and did not want to hear me out at all. This is the worst airline I have ever flown.

✅ Trip Verified | I was on a transfer flight on the way to Ontario, CA from Las Vegas, NV coming from Houston, TX. When exiting the aircraft in Las Vegas for my connecting flight to Ontario (keep in mind, this was still the same plane at the same gate I exited. I unboarded and reboarded 10 minutes later) I had my personal bag and a basketball I was carrying from my previous flight. I was told at this time when I was reboarding that I couldn't take my ball on board unless I pay a carry on fee, which was odd because I wasn't told anything about this. I don't understand why I would have to pay more half way through a trip that was already paid for? I was not going to pay an extra $75+ for an item I was already cleared to carry before hand. I was extremely upset due to the fact that the basketball I had received was purchased at a Houston Rockets game and then was signed by one of their players, Boban Marjanović. So the value of that ball was irreplaceable for me. Extremely upsetting to be nickle and dimed. But to be blind sided mid-trip is ridiculous.

✅ Trip Verified | First time flying domestically in the US, made the mistake of choosing Frontier because it was cheapest. However, my first flight from MSP to DEN was delayed by 5 hours, causing me to miss my connection. I was rebooked onto a later connection (10 hours later) only to find that A) it was also delayed by over an hour (5:00 am departure to 6:00 am), and B) it turned out the rebooked flight was not checked in even though the app displayed otherwise. I was forced to pay a 25 dollar fee or not be allowed to board. It's just not worth it if you value your time. I should have taken the reviews more seriously , it's 1/2 out of 10 for a reason.

✅ Trip Verified | Worst experience under this airline and I refuse to ever fly with Frontier again. Showed up to airport within 2 hours of our flight departure time. Sat in line for an hour while they had one staff trying to check in 5 plus passengers and redirect those who had missed their flights. We ended up missing our flight because of lack of employees helping to push passengers through the check in process. 12 hours later and after several attempts to make other flights, we are finally taking the red eye home and will be home at 5:30 am. Long day and all due to a lack of organization and responsibility to your passengers trying to make it through the check in process. Never again! I’ll spend the extra $100 to go with an airline who has more employees to help!

✅ Trip Verified | Never again will I fly on this amateur unprofessional airline. I tried to check in one hour before my flight and there was no one at the check in desk. They all decided to leave at the same time to go to the gate. I missed my flight and the next one wasn’t for 2 day so I booked with United.

✅ Trip Verified | This airline is the worst. They nit pick every penny they can. Seats are worn out and like sitting on a piece of wood. They charge for everything. $65 for a small carry on bag, You pay for a glass of soda or pretzels. The seats do not recline. If you want to sit next to your wife or child. you Pay! Our set of seats had no windows. They a stuck us in the last row. No room if you are taller than 6ft you don't fit. No WI Fi.. no movie. No entertainment. We were late departing and arriving. This is not uncommon.

✅ Trip Verified | Zero stars. My flight was canceled at the last minute. This is when I discovered Frontier Airlines has no humans manning customer service. Only a bot chat on their website! It was a circular waste of 45 minutes. Through accident only, trial and error on their awful website, I rebooked another, not ideal flight. After waking up at 3am to get dressed and out of the house (husband was up and at it, too, to drive me to the airport), I got a Frontier text. My new flight was delayed 5 hours! Finally, at the airport 5 hours later, after sitting at the gate for an hour and a half, the gate agent reported another 2 hour delay! So here we all are, the whole lot of passengers, sitting for hours at this gate, all of us inconvenienced and sharing our stories with each other about just how bad Frontier has been since buying our tickets. Some of us, like me, were using Frontier for the first time. Spoiler alert: If you think you were going to fly for less than the cost at Delta, think again. Your roundtrip ticket that you bought initially for more than advertised? Seat not included. So Frontier must expect us to hold onto the wings and hang on tight! Also, unlike other airlines, they charge $70 extra for a carry on. You expect to pay for a checked bag, but a carry on? You're doing them a favor by packing lightly, and they charge you for that. My travel plans were ruined and I paid 6 times the price advertised when it was all over. If you want a reliable, easy flight, with very little hassle and no hidden charges... fly Delta! Because the Frontier leadership team is not only unavailable for comment, they are banking your money and probably laughing on a yacht somewhere in the Caribbean sipping champagne.

✅ Trip Verified | I’ve flown on frontier 6 times. Every single experience has been varying degrees of horrible. Every staff I’ve encountered varies from neutral to incredibly rude. More often incredibly rude. No one at that organization has a speck of care or concern for their rudeness or the horrifying inconvenience they cause to people’s lives. I do everything I can to not fly with frontier, or if I half to, I make sure to lower my expectations to zero.

✅ Trip Verified | I implore people not to fly this airline and even if a few more bucks to fly with a reliable airline please do so. You will regret all of their nickel and dime policies and heaven forbid you need to cancel or reschedule - it’s basically a lost ticket. Unlike other reputable airlines they charge you carrier fees each way of 100 dollars plus a cancellation fee. Ultimately your ticket value is useless and you still have to use it within 90 days. I will never fly this airline again as long as I live no matter what price they initially try to entice me with.

✅ Trip Verified | Frontier changes our flight time 3 times within 4 hours, and we missed our flight and lost a day of vacation. Our flight was originally supposed to leave at 1:10pm. A few days before the flight I received an email that it changes to 1pm. Then at 9 am on the morning of the flight they changed it to 2:20pm because of a late arriving aircraft. Then at 11am I received a notification that the flight was again moved out to 3:04pm. So we arrived at the airport at 12:15pm and had to stand in line for 1.5 hours for an agent to assist us because we were flying internationally. When we finally made it to an agent at 2 o'clock, we received another notification that the flight was moved back up to 2:24pm, and now it was too late to check in. Luckily we were able to get the last 4 tickets on the same flight the next day. And Frontier doesn't treat their employees any better. The poor lady at the counter was getting yelled at by customers because there were only two people at the counter and a line 2 hours long, but there was nothing she could do. She said she didn't even have a food or restroom break since she got in early in the morning, and it was almost time for her to go home. She had been at the counter with no lunch or restroom break all day because there was no one else to help the customers, and there was a really long line.