✅ Trip Verified
| Customer service is awful and unapologetic. I get that flights are delayed for several reasons. My return flight from PWM to SEA (with layover in DEN) was delayed due to mechanical error. The flight was already delayed before we were even made aware of this. We then boarded the plane, wait some time, and then were told about the mechanical issue, and so had to de-board the plane. After an even longer wait time, they had to manually check us in and re-board, so that was slow and unorganized. Communication was so poor and customer service was rude. A lot of us missed our connecting flight. We were given the option to continue to DEN and figure out the rest there; or, get a refund and book thru another airline, with flights leaving the next day (I’ll breakdown prices later). Most of us opted for DEN bc the refund deal was terrible. Finally at DEN, we had to wait in the plane while they find a terminal, and then wait in line at customer service to figure out our connecting flights. There were >30 people in line and one person at customer service. When a few of us called customer service, we were told they couldn’t help us over the phone and that we had to deal with this in person. I finally get to the desk past midnight, and my options were to book the next flight to SEA (which was 24 hrs later. I got a hotel voucher for up to $150, but it being midnight, the hotels available were twice the cost. And I had to call around different concierge desks and find/book the hotel myself; no help from Frontier), get on an earlier plane to Portland, OR but figure out the rest of the way back to Seattle on my own and at my cost, or partial refund and book with another airline. Speaking of refunds, here were the options and prices given to me: My total round trip flight was $502.90, after added fees for carry-on, check-in, and seat selection. Partial refund for return flight from PWM to SEA (so this should be half the total): $180 Soonest flight from PWM to SEA on another airline: $415 cheapest, leaving next day Partial refund for return flight from DEN to SEA (so this should be a quarter of the total): per the lady at customer service, “You’d be lucky if you got $80” Soonest flight from DEN to SEA on another airline: $256 leaving the next morning w/ no layovers. $228 leaving the next evening w/ layovers As I stated earlier, I opted for booking the next flight and found a hotel. When I asked the customer service lady where I can retrieve my checked-in bag, she looked at my condescendingly and said, “why would you need that?” After explaining the obvious (by this point, it was 1:30AM and my flight was at 10PM), she said I could get someone to retrieve it, but that it’s be another hour and a half. This was an awful experience! I will never fly Frontier again.