Frontier Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 840 reviews
3/10
3 star Skytrax Rating
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1/10

"flight crews were miserable"

(United States)

Trip Verified | Flew Washington DC Regan to Denver CO. Frontier is the worst airline in business. They charge you for the flight obviously, but then you have to pay $45 for your checked bag, $50 for the second, $25 for a carry on and so on. If you want a water or soda, have your credit card ready. Nothing is free. I'm surprised they don't charge you for oxygen, life vest, restroom use, etc. The flight crews were miserable from the Captain down to the flight attendants. It felt more like Con Air. They make it seem like a cost efficient way to travel, but I would rather walk without shoes in a snowstorm for 500 miles. The seats are like sitting on concrete and don't recline. We will never ever fly with them again. Not worth it! Flying Southwest or Delta would have been a better choice.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteWashington DC Regan to Denver CO
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
10/10

"did everything she could do"

(United States)

Trip Verified | Memphis to Las Vegas. Distraught I booked the wrong day. I cancelled thinking I could just rebook but there is a 7 day rule that says anything within 7 days is non refundable. I called Frontier Airlines customer service and she did everything she could do and gave me a credit of what i paid toward a next flight. They didn't have to do that but did. Very grateful.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteMemphis to Las vegas
Date FlownDecember 2017
Value For Money 12345
yes
1/10

"taxes and fees cost me nearly double"

(United States)

Trip Verified | Portland to Salt Lake City via Denver. I bought my tickets thinking I got a half decent deal. I was incorrect. Airfare cost $66 and change, which is great! But the taxes and carrier imposed fees cost me nearly double. if you include the $18 I had to pay for my seats it is even closer to double. Secondly, the airline charges you for literally everything. No refreshments and no nibbles. No Wi-Fi, and no leg room. The only reason I bought the tickets I did was for a last minute interview that was scheduled prior to relocation to Salt Lake City. Had I known about the financial fisting I would receive I would have went with an airline that at least offered me a snack and a drink before bending me over. At least the Flight Attendants were pleasant. You're fired forever Frontier; maybe one day I will have the pleasure of witnessing the airline going bankrupt.
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RoutePortland to Salt Lake City via Denver
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"the whole experience impressed"

(United States)

Trip Verified | New Orleans to Orlando. After a fun filled four days in New Orleans, my 74 year old mother was feeling worn out. She had hurt herself and hurt her knee. So, I checked us in with a wheelchair box marked to ensure Mom would not have to walk. We arrived to the airport almost 2 hr early and the agent greeted us with a cheery smile & checked our luggage. There wasn’t a line but a steady flow of customers. We watched him for a long time as after 40 minutes and 3 calls no wheelchair person had come. He was so cheerful & great in his customer interactions that every passenger walked away smiling. Since I had explained I couldn’t push Mom & take our coats etc. he took us himself when no one else ever came. He was reassuring & got us to the gate just in time for our flight. He is an asset to the staff at Frontier. In a strange twist, there was a medical emergency on our flight. While I can’t remember the attendants names, I must say, they were on it. I was a nurse on a medical surgical floor and this is the fast kind of response needed. Fortunately, there were two Dr’s on board but all in all the whole experience impressed. We’ve been to over 50 countries & fly all the time, this was one of the best airline experiences we have had. I paid $19.40 for these tickets. For all these low star reviews I say, don’t expect luxury for pennies and when it counted frontier staff acted just as they should and super professionally!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteNew Orleans to Orlando
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"would never fly Frontier again"

(United States)

Trip Verified | Salt Lake City to Orlando via Las Vegas. Flying Frontier is the worst flying experience I have ever had! The flight attendants are rude and unprofessional. I was charged 3 times for my bags instead of 2 times but don't try to speak to a representative because they only see 2 charges, yet I look at my statement and there's 3. I would never fly Frontier again and would not recommend it to anyone! It's worth the extra $50 to fly a different airline!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteSalt Lake City to Orlando via Las Vegas
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Who wants to use them again"

(United States)

Trip Verified | First time using Frontier Airlines from Orlando to San Francisco. Very big mistake after an hour late departure from Orlando due to overloaded flight, one of the mechanics forgot to close the fuel cap panel so after just an hour of flight and after losing hundreds of gallons of fuel, the plane had to land in New Orleans where they left us for 4 hrs. Not having anybody from the airline to talk to, to at least find out what the problem was, 4 hrs later they showed up with a few pizzas, trying to buy you out, and still coming out with lies because apparently nobody knew what was going on. They started emailing $200 vouchers towards our next flight with them, are you kidding me? Who wants to use them again.
AircraftA340
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteOrlando to San Francisco
Date FlownDecember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"customer service was miserable"

(United States)

Trip Verified | Absolutely the worse flight of my life flying from Atlanta to Denver, Colorado! The seats were so uncomfortable and did not recline so you had no room for your legs. I am not tall by any means. The customer service was miserable of epic portions. There was zero entertainment provided. I am a mother of 8 who likes to save where I can, but the back pain I endured after the flight and the repulsive atmosphere that was given off by the employees made me decide that I will not ever fly with Frontier Airlines again.
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAtlanta to Colorado
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"very uncomfortable flight"

(United States)

Trip Verified | Las Vegas to Raleigh/Durham. Very uncomfortable flight, no leg space seats did not adjust and they were hard as bricks. Had to walk to front to ask the staff for a drink of water, and they had the nerve to get an attitude, long flight, I was hungry and thirsty and they offered nothing.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteLas Vegas to Raleigh/Durham
Date FlownOctober 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"have not had one good experience"

(United States)

Trip Verified | These clowns can not be on time for the life of them. I have to fly with them because of where I live. We have been sitting on the plane for 25 min with nobody getting on the speaker saying why we are not leaving. The plane was already 30 min late. I travel back and forth from Colorado Springs to Los Angeles for meetings and they have cost me a lot of money not being on time. I’ve now missed my first very meeting which has messed up my whole day. Very disappointed in the way they charge as well. It’s all itemized, your charged for a carry on, checked bag and a purse. Crazy. I have flown with them a lot and have not had one good experience. Wish it was different. I have never left a review but felt I had to.
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteColorado Springs to Los Angeles
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"a king of hidden fees"

(United States)

Trip Verified | Austin to Atlanta. This is a king of hidden fees. Checked and carry on bags are all $40-60 each. To get a seat assignment you pay $11-25 per seat. Expect a long wait for checked bags. We waiting in Atlanta for 45 mins for our bags. No wifi, entertainment on the planes. This is my first and last time flying this airline. Avoid like the plague!
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteAustin to Atlanta
Date FlownNovember 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no