✅ Verified Review
| San Francisco to Orlando. A terrible attitude by flight attendants and agents and terrible seats! Upon booking the flight, we were told to arrive 3 hours prior to boarding. However, upon arrival, their ticketing desk didn't open until only 2 hours prior. Of course, their bargain-basement concourse had no food/services or available outside the security checkpoints, and no way to check baggage until their window opened. By the time they opened the ticketing 10 mins later than posted and we checked our baggage and waited in the security line, we were running with our 6 year old to make the gate on time. When I mentioned this to the surly attendant scowling at us for "pushing our luck" I was simply told "to get it together." Absolutely outrageous and unprofessional. To make things worse, the only non-stop flight available was an overnight/red eye, and we were more than dismayed to learn upon boarding that none of the seats reclined, unless you had paid additional in advance for the "Stretch Seating" option This should have been made more clear at the point of purchase (on their website.) This was the most uncomfortable flight my family of three has ever endured (and we like to travel.) Even worse, while we were in FL visiting the inlaws, our home neighborhood in Santa Rosa was evacuated due to wildfires. We attempted to alter our return date, since we had only a damaged house to return to and very unhealthy air quality. I would have preferred my daughter and wife to remain in FL with her parents while I went home to deal with our losses. Frontier was incredibly unsympathetic and unwilling to suspend any of their extravagant fees for altering our flight. A doctor's note for a simple illness would suffice, but a national disaster area does not. Heartless unyielding policies are exactly what brings public animosity upon these mega corps. I can understand paying differences in fares, but profiting off a natural disaster by charging "change fees" is absolutely heartless and cruel. In the end, it will be cheaper to keep our flights as scheduled, put my family in a motel room and purchase respiration filters to deal with the poor air, rather than remain safely with the inlaws for a few extra days. I can't wait to give their representative a piece of my mind at the counter tomorrow when we get there.