✅ Verified Review
| Madrid to Manila via Doha. Our inbound Iberia flight was delayed. It was a race against time. Upon deplaning, to the luggage belt and me up to the check in counter for our flight to Doha on Qatar Airways. When I got to the Business Class check-in counter, I was told that the check in was closed and she will have to see if her supervisor would allow us. At that point, my partner was still getting our bags out. I had to beg. It was such a low point that I had no choice but to do it. The check in staff told me to inform my partner to leave the bags behind, so i sent him a text. He arrived a few moments later. After checking in two bags and missing one, my partner gave the QR check in staff all the Iberia luggage tags for them to arrange whatever they could to send the missing bag to Manila. She asked for my email and she then promised to communicate via email. She escorted us to security clearance. Then after the checks, we ran, took the train to get to Terminal 4s. Upon reaching the terminal, we had to clear immigration, showed the staff the fast track, got cleared and we ran to Gate R-18. Gasping for air, we reached the gate. Boarding was about to finish. We made it in the nick of time. Sweltering in our sweat, the boarding staff informed us that two of our bags made it as well. When I try to look back, I gave ourselves allowance of almost three hours for our flight to Manila. Should Iberia did not bump us off, all should've gone smoothly as planned. I don't know what the purpose of OneWorld now is. It promises smooth travels with its partner Airlines. What for is the frequent flyer status when one is placed in situations such as this. I tell you, no monetary amount could compensate the distress that my partner and I had to undergo due to Iberia's shortcoming. When we got to Manila, Qatar Airways Ground Services was holding a placard with our names on it. We approached him and he told us that the QR agent in Madrid sent them an email regarding our missing luggage and that they would do their best to locate it and have it delivered to us. I hope I would get to hear from them soon and I hope OneWorld gets to do something about this. On the other hand, I would always commend Qatar Airways for their efficiency and for its impeccable service. They have always been reliable. To the QR check in staff who assisted us, I was not able to get your name at that time but I would always be thankful for making it possible for us to get on our flight. You deserve my commendation for a job well done.