Airline of the Year  

Qatar Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 1010 reviews
8/10
5 star Skytrax Rating
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10/10

"in a class of its own"

(Croatia)

Verified Review | Doha to Cape Town. This is my tenth year flying with Qatar Airways, mostly to and from South Africa and the Middle East. This particular trip was truly remarkable. Everything was overwhelming, but the crew and especially the purser on this flight deserve special mention, what an extraordinary level of anticipation of every possible wish. On boarding I mentioned that I would prefer a window seat, the purser went and asked every single passenger seated by a window if they would swap with me. The food was outstanding too, the seat on the B787 comfortable enough to sleep for almost the entire flight. Qatar Airways is unique, in a class of its own.
AircraftBoeing 787
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDoha to Cape Town
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"my first choice of airline"

(Denmark)

Verified Review | Flew Qatar Airways from Bangkok to Copenhagen via Doha. Standards even higher than before. Did in total 6 premium flights and 2 economy. All flights top notch service and excellent crew. Only downside is missing alcohol in lounge during Ramadan. Apart from that flawless product. By far my first choice of airline.
AircraftA380 and Boeing 787
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteBangkok to Copenhagen via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"diligent and almost faultless"

(Vietnam)

Verified Review | Copenhagen to Ho Chi Minh City via Doha on 15-16 June 2017 on B787 and A330 respectively. Flights were on time and service was good. Doha airport deserted due to the ongoing blockage and due to Ramadan. QR tackles the crises well by preponing some of the connecting flights from Doha to avoid delays due to excessive lengths of routings avoiding unfriendly airspace. Check-in and crew onboard are diligent and almost faultless. Food, despite 3 choices offered, was not so good and continues to be of poorer and poorer quality and amounts. Completely inedible plastic sandwiches provided "in lieu" of proper meal to escape a second hot meal service. Poor wines. Alcoholic drinks were available but not disclosed due to Ramadan. We travelled two persons and were given 3-4 adjacent seats on both flights thus amble space. Elite fliers well respected and cared for. Lounge access working but the denial of access to Al Mourjan lounge in Doha hits hard: their elite flier lounges are not up to the game. Onboard, lengthy safety video shown with Barcelona FC become boring after being unchanged for several years. I am puzzled by the intrusive charity propaganda and money collection attempt by introducing "Educate a Child" propaganda without providing any facts and prove of efficiency. Children well cared for and given gifts and child meal given if requested prior to travel. Luggage handled well and all 4 pieces arrived to perfection at final destination.
AircraftBoeing 787-8 / A330
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteCopenhagen to Ho Chi Minh City via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"service was excellent"

(Australia)

Verified Review | Doha to Amsterdam. This aircraft is the one with the 24 seat business class cabin in a 2X2X2 seat format across. Older aircraft and seat width is not as wide as on the new A380 and A350 at around 20.5 inches for upper part and smaller at the lower section. Fully flat seat but the lower half of the seat has been forced down further from people sitting or putting weight on what is not a very sturdy part of the seat so the seat needed to be raised a little to get it into a comfortable flat bed. However, service was excellent, four crew for 24 passengers with eat when you want from the menu. Breakfast on offer out of Doha and light snacks and meals available then or later with wine etc. before arriving in Amsterdam. Tasty food, nicely presented.
AircraftBoeing 777-300
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteDoha to Amsterdam
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"this trip was the best so far"

(United States)

Verified Review | May 12, flew ORD-DOH-DEL on QR 726/QR578 in Business Class. Qatar has never been anything but amazing and this trip was the best so far. Check-in agents were really fun and nice and checked the bag to Delhi. The only let-down of the entire trip was the lounge Qatar uses at O'Hare. The Air France/KLM lounge is shared by about 13 airlines so it is packed! This lounge should not allow more than a couple airlines to use it - nice food spread but too crowded and bad wifi. Wish Qatar shared the BA lounge here. Anyways we boarded on-time and the service started immediately. The friendly attendant came and introduced herself to my friend and me, handed out pyjamas and talked about the amenity kit that was already at our seats along with slippers and the blanket/duvet for sleeping. The purser then came to introduce herself and drinks were delivered after with a smile. Menus handed out and as Qatar does dine-on-demand you can eat anytime. It's much easier for the attendants as they don't have to serve everyone at once, but I can see how it can be arduous at times. Pushed back a bit late and a greeting from the flight deck for the 13.30 hour flight to Doha. Chose to eat dinner and watch movies - their AVOD is very good but not as good as Emirates. But their service kicks Emirates a million times over. So after dinner made up my bed and slept 6 hours but the flight was quite turbulent. Woke and washed up in the bathroom and my meal was ready for me - timed well from the excellent attendant. The only thing they could enhance is offering wifi on their 777-300 planes. That is where they are not as competitive as Emirates or Etihad. Landed 20 min late into Doha and a smooth transfer into the Al-Mourjan Business class lounge for some food and a nice shower. 2 hour connection was timed perfect and boarded our 787 for the 3 1/2 hour flight to Delhi. The 787 is much newer but my friend and I both preferred the 777-300ER biz seats. But still a great service and watched some Breaking Bad until a 2am ontime arrive into Delhi. Immigration was busy but got the bags and out to the taxi in 45 minutes. Qatar pushes things to a new level- even when flying them in coach it's pleasant. But their Business Class is the best of any airline in my opinion.
AircraftBoeing 777-300, Boeing 787
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteChicago to Delhi via Doha
Date FlownMay 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"They have the best service"

(Philippines)

Verified Review | Doha to Manila. They have the best service in this airline. The crew is assistive and the meal was great. The boarding is fast and the seats are comfortable and IFE (inflight entertainment) is the best - a lot of movie,audio and games selection.
AircraftBoeing 777-300ER
Type Of TravellerFamily Leisure
Cabin FlownEconomy Class
RouteDoha to Manila
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I was pleasantly surprised"

(United States)

Verified Review | Atlanta to Lagos via Doha. My 75 year old mother flew with Qatar and I was pleasantly surprised. Her lay over in Doha was overnight for about 12 hours or more and the last time they said the only hotel available inside the airport was full. This time we got the transit visa which was applied for on the website and was quickly processed and arrived before the 7 day published on the site. On arrival in Doha, Qatar Airways arranged for her transportation and escorted her to a nearby 4 star hotel, provided wifi, a dinner voucher, woke her up the next morning in time to get dressed, have breakfast and picked her up promptly for her onward journey. Hotel stay, food, and transportation for that night may have amounted to just about $125 which is a tiny fraction of her ticket cost but I am so impressed and grateful for the peace of mind l had that she was well taken care of. I will advocate for this airline any day.
Type Of TravellerCouple Leisure
Cabin FlownPremium Economy
RouteAtlanta to Lagos via Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"efficient, excellent service"

(Australia)

Verified Review | Sydney to Doha. Business class was full but crew were very efficient, excellent service. Seats were comfortable and large touch screen tv for entertainment system. Food service was a late dinner out of Sydney and early breakfast into Doha. Qatar also allow you to stagger your dining, setting times for when you would like dishes served which means they will reserve one of these dishes for you. Food presentation and range of dishes are more premium economy but they are very tasty. Fully flat bed is comfortable, not as wide as on Singapore but they are comfortable in flat bed.
AircraftA380
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteSydney to Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
8/10

"comfortable and fully flat"

(Switzerland)

Verified Review | Belgrade to Doha. Belgrade's airport is small and you cannot get lost. Checking in was fast, but my passport needed several scans. First boarder control then security separate at each gate. Business lounge a kind of basic, but ok. First time on a Qatar Airways narrow body aircraft. 12 seats in a 2-2 configuration, seat the same as on the airline's A330-300. Very comfortable and fully flat, really big touch screens. Only the room for the feet on the 2C/D and 3C/D a little restricted for taller men. Amenity kit without cosmetics, but sufficient for a 4 hours 40 minutes flight time. Food and drink menu superbe as always. Not much difference in comfort in comparison to a wide body aircraft.
AircraftA320-232
Type Of TravellerSolo Leisure
Cabin FlownBusiness Class
RouteBelgrade to Doha
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"service to London was faultless"

(Qatar)

Verified Review | Qatars A350 service to London was faultless. In my view vastly superior to an A380 service - more personal and spacious. The blockade against Qatar means the flight was a little less busy, and even the airport was more quiet - but this made the experience even better! This was a wonderfull flight, and the route we flew was interesting - but did not seem any longer at all.
AircraftA350
Type Of TravellerBusiness
Cabin FlownBusiness Class
RouteDoha to London
Date FlownJune 2017
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes

Qatar Airways Photos

QATAR AIRWAYS, the national carrier of the State of Qatar, is one of the fastest growing airlines with a modern fleet of 179 aircraft flying to more than 150 key business and leisure destinations across six continents. Qatar Airways is a member of the oneworld global alliance.

FIRST CLASS

A380 aircraft provide 8 first class suites, in 1x2x1 cabin layout.

flat_seatsFlat bed suite
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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BUSINESS CLASS

Typical seat layout of 1x2x1 (eg. A380, A350, B787) or 2x2x2 layout (eg. B777).

flat_seatsFlat bed seat
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat &/or USB power
AVODAudio / video on demand
DiningOn demand dining
WinesFine wines & beverage service
SleepingPillows & duvet / blanket
PyjamasPyjamas (*not all flights)
AmenitiesAmenity kit
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ECONOMY CLASS

Qatar Airways aircraft cabin/seat layouts can be viewed on the Seat Map in menu below.

Seat pitchSeat pitch : 31-33 inches
Seat widthSeat width : 17.5 -18.75 inches
WiFiOnboard WiFi (*not all flights)
power_iconIn-seat/USB power (*not all flights)
AVODAudio / video on demand
DiningComplimentary meals
WinesComplimentary beverages & wines
SleepingPillows & blankets supplied
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SEAT MAPS

View aircraft seat maps for Qatar Airways fleet. We have provided you a direct link to Qatar Airways Fleet information page, where the most up-to-date information should be available.
» View Seat Maps

LOUNGES

At Doha Hamad International Airport, premium customers may use the luxury Al Safwa First class and Al Mourjan Business class lounge.

Lounge SeatingExpansive seating options
Lounge showersShower rooms
WiFiLounge WiFi
Work StationsWorkstations / business centre
power_iconCharging facilities
AVODTV facilities
DiningBuffet & a la carte Dining
WinesSignature bar service
SleepingQuiet room / rest area
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» Qatar Airways lounge reviews

IFE

Qatar Airways recently launched Oryx One, an enhanced interface for its inflight entertainment system, increasing the number of movies and TV shows on board from 950 to up to 2,000. With the very first dual-screen interface, onboard A350, A380 and Boeing 787 aircraft, customers can multitask - like play a game on a handheld device as you wait for a movie to load on your personal screen.

ONBOARD WIFI

Stay connected with OnAir mobile service. WiFi services are available onboard Qatar Airways A380, A350, Boeing 787, A319 and selected A330, A320 and A321 aircraft.

AWARDS

Qatar Airways was one of the first airlines named as a 5-Star Airline. Qatar Airways won Airline of the Year, Best Business Class Airline Seat and Best Airline in the Middle East at the 2015 Skytrax World Airline Awards. This is the third time Qatar Airways has won this prestigious and coveted accolade of Airline of the Year.

» Airline Award results