✅ Verified Review
| London to Denpasar Bali via Doha, returning Jakarta to London via Doha. Outbound on A330 and inbound on the Boeing 787. After a horrendous journey through London to get to Heathrow, I was escorted to the front of the check-in queue and allowed to use Business Class check-in to make the 1 hour cutoff for my flight. Overnight flight from London to Doha was on time and unremarkable other than for some bizarre reason the main cabin lights were not switched off during the flight. Fortunately Qatar's economy amenities kit is good and features an eyemask, which was needed on this occasion. Legroom in seat 20K was poor due to the IFE box under the seat in front. Food was good and cabin crew were very polite. Hot towels served on boarding and in the morning which is a nice touch. The really good Qatar service came on transfer in Doha. After freshening up I made my way to the boarding gate for the Doha-Bali leg, to find an incredibly long queue for what was clearly a full flight. At the boarding gate, the agent switched my boarding pass and only after passing through the gate did I realise he had upgraded me to business class! The onboard business class service was impeccable. The seats were clean, had multiple recline positions and plenty of room to store belongings you wanted access to in-flight. There was a good pre-flight drinks service (including champagne), the amenities kit was excellent (featuring Armani products) and the cabin crew were the most polite and attentive I've ever encountered. Throughout the flight there was an on-demand meal service, superb wine list (including a Sauternes dessert wine) and the bathrooms were cleaned by a member of cabin staff after every use by a passenger. Absolutely faultless service. What's more, I did not feel that the staff treated me any differently just because I had the fortune to have been upgraded for free instead of having paid full price for the experience. Return flights in economy were very good and better than the outbound LHR-DOH leg: this had a lot to do with the Boeing 787 plane, which had far better lighting and more spacious seats, which made sleeping far easier. I had a window seat and appreciate the tinted window function on the Dreamliner. Again, cabin crew were excellent and the food was very good for economy class. IFE options were very good. Ground staff and gate agents on transfer in Doha some of the politest I've ever encountered. Overall, very impressed with the service that Qatar offers, and would certainly consider using them again flying to Asian destinations if the price is competitive with (e.g.) Singapore Airlines.