✅ Verified Review
| Colombo to New York via Doha return with Qatar Airways. In short, this was a memorable experience and the service we received in business class was outstanding. Check in Colombo was smooth although the Araliya lounge did not do justice to Qatar Airways service. A340 between Colombo and Doha had angled, lie-flat seats in 2-2-2 configuration. Service was exceptional except the staff initially forgot to serve my wife the meal she requested. The menu offered all day dining with a good selection of food and wine. Although the transfer ticket pouch states to show this on arrival in Doha there was no ground staff to welcome transit passengers. We had to find our way to the Business Class Lounge, which was not far from the gate. The lounge is an experience in itself, like a mini hotel, with two restaurants, drink stations, two buffets, serviced bars, sleep stations with lie flat couches, toilets with attendants, showers, etc. The lounge was inviting but no announcements are made. We were the last go through security but had no issues. We were looking forward to the A350 and to experience this new aircraft. A350 business class seats are in a 1-2-1 configuration with direct aisle access. We had chosen two middle seats to be close to each other. But they were still reasonably apart to provide adequate privacy with a slide-out screen in between the seats. Cabin staff were very welcoming. The amenity kit for this flight really was exceptional with Armani products, noise cancelling headphones and pyjamas. The cabin staff on this flight was exceptional and made you feel valued. The a la carte menu had a wide range of options to choose from any time you like and was complimented by an extensive selection of wines and spirits. The senior flight attendant was helpful setting up my phone for the on-board wi-fi. Equally the flight attendant who was looking after my wife went to the extent of preparing a special vegetarian meal, when she found that what was on the menu did not suit my wife. On arrival in NY, each one came to say goodbye to the passengers which I thought was very graceful. The return flight from NY to Doha was on a B777-200LR, which had lie flat seats in a 2-2-2 configuration. The seats were not as new as the A350 but nevertheless were comfortable and managed to get good few hours of sleep ahead of the day out in Doha. There was no wi-fi on this aircraft. The service was good, but having experienced the service on A350, I felt bit disappointed. On the return we enjoyed the Qatar Airways complimentary city tour and had more time to spend in the Business Class Lounge. We had breakfast and lunch in the restaurant. The food didn’t taste as exceptional as on board. However, there was a good selection in the menu as well as in the buffet. Last leg of the journey was on another A346 and the service was not dissimilar.