✅ Verified Review
| Glasgow to Sofia. My flight was delayed for 3hrs, I was stuck at the airport and waited. By the time I got to my destination, Sofia it was past midnight. Metro has stopped running, the only way to get into the city centre was via taxi. Since I’m a budget traveler, I didn’t want to waste money on the taxi, so I decided to sleep at the airport and wasted the money for the night of hostel I booked. A day or 2 after, I got an email about flight delays, and only just found out that there was an EU law that any flight delays for 3 hrs and more, the customer is entitled to a claim. I immediately submitted the claim. About a week later, Ryanair rejected my claim, saying my delay was under 3 hrs! Well, the flight was delayed 3 hrs exactly, we didn’t board until 3 hrs later, but it could have landed less than 3 hrs later, which I wouldn’t know, because I didn’t check the exact time I landed, it could be about 2hr 50min later than expected in Sofia. Ryanair also said, any flights that are delayed more than 1.5hr, customers are entitled to claim back expenses during the wait at the airport, providing receipts are provided. At the same time, they closed my case. I took this as a complaint, I asked for the exact time it landed in Sofia; asked for the reason of the delay; explained due to the delay, I lost a night at the hostel, and had to explain to them that I had to sleep at the airport; and why no one informed us there would be spending expenses for delays over 1.5hr? When I got a reply from Ryanair, the staff was not even answering any of my questions, he just repeated the same thing as the first person said, told me to submit any receipts. Also that the flight was delayed for less than 3 hrs, so I was entitled to the 3hr+ claim. I tried again, explaining this further, but once again, it was no use. They were not doing anything about it. I just wanted to warn anyone flying around Europe, if there’re any delays, make sure you check the time, and make a record of it if possible. You can always get it from the website afterwards and save a record for it, if you need any claims. If it’s delayed for less than 3 hrs, check the airline’s policy and see what you’re entitled to. Because obviously they would not just tell you the freebies you could be entitled to, to save their cost! Anyway, Ryanair service is bad, all the emails I had with them back and forth, they were terrible. A different staff reply to my email every time, just repeating the same things over and over again, and not answering to my questions. Up until now, I still have no idea what caused the delay, or the exact time the flight landed.