✅ Verified Review
| I've had bad experiences with Ryanair before, as it's just part of travelling economy with them most of the time. I purchased a flight that I immediately tried to check in on. However, I found I'd lost my passport. That's fine, I'd only booked the ticket 20 mins ago, so thought it would be reasonable to get a refund. They don't give one. So I want to change my flight, that's okay within 24 hours. There's a £5 charge anyway, but that's okay. Except that Ryanair won't allow you to upgrade the next flight to match to price of your existing one, forcing you to undercut your ticket price and lose money. Ryanair don't refund this money back to you, won't allow you to use this money as credit on other flights or services and don't allow you to add options to your new flight, like additional baggage, ect. The customer service advisers I spoke to were awful, none of them made any suggestions or offered help, but continually spammed the same response about terms and conditions over and over. So I find that I can fly to Ireland without a Passport anyway, since I'm flying from the UK. I can use my driving license. Except you can't with Ryanair. You can with other airlines, but not Ryanair. So pretty much in every way, Ryanair have made this mistake as costly for me as possible. While I appreciate I made a mistake in that I should have made sure I had my passport to hand before I booked, the inflexibility, none existent customer services and just all around terrible service I received have made me decide to avoid this airline in the future.