Ryanair

Flew recently Edinburgh to Bordeaux. Outward was good although had to wait very long one for luggage. Return trip was awful. The new Billi section where the cheap airlines operate is once through security tiny poor toilet facilities and passengers crammed in like sardines. Announcements impossible to hear queues for the gates mingling with people in the shopping areas and once at the gates even tighter than sardines. I understand you have to know what you are doing and what to expect with cheap airlines but I will avoid them if I can in future. This experience was stressful and very uncomfortable. To make things worse the staff on return flight were unfriendly and the food was disgusting!

Flew to Alicante last week. Paid the fee for our measly 15kg bag allowance. Checked in online arrived at Edinburgh to depart to find a massive slow moving queue. My 2 year old was getting tired and cranky. Then was told because my bag was 15.5kg and my wife's was 16kg we would be charged £100 for being over weight if we couldn't re-pack. The ignorant woman at check in couldn't care less about our upset child. We managed to get our luggage re-packed and I was told by another member of staff that my bag would be fine at 15.5kg. When getting onto the plane to get or free for all seat rush. My wife asks for assistance to find at least two seats together but the stewardess snootily told her to keep moving up the plane and find a seat. Luckily somebody moved so that she could sit with our child. Then you have to spend the rest of the flight listening to bored and rude cabin crew trying to sell things. Not the greatest start to our 1st family holiday. Have flown with Ryanair before to stags with friends with only hand luggage but will never use them again for a family holiday. They just don't care about their customers or the quality of your journey.

We flew up to Scotland with Ryanair and waited for ages to be checked in. The extra cost of printing a boarding pass and check in online was being handed out to a large group of passengers. Why does it cost so much to print a boarding pass and check in at the airport. The staff were rude and unhelpful to the point that I just wanted to get my money back for the flight and go home but - no refunds! If I were to treat people in my business like this I would have no customers. Terrible experience never again!

Travelled as a family of 5 3 children 117 and 2. Was dreading flights due to reading reviews - I've got to say if you stick to the guidelines and they do remind you with an e-mail reminding you of cabin bag size weight allowance and to print out boarding passes you can't go wrong. I saw myself the size of the bags people were trying to take on was never hand luggage. I paid to put my luggage in the hold but people were trying it on at the gate to get away with it and Ryanair don't move at all on the rules. I also paid for priority boarding as they only sell this to half of the seats on the plane you are almost guaranteed to sit together peace of mind your boarding 1st to save the bun fight when you get to the gate. Overall I would use them again. Stick within the rules and its not all that bad!

Flew first time with Ryanair it was my son's wedding in Poland and crucial we all arrived on time. Excellent service from start to finish. Panic set in when we arrived at security and we had no bar-codes on boarding cards so couldn't be scanned but problem soon sorted by sending us through check in. Cabin crew helpful finding seats and storing bags that wouldn't fit in nearby lockers. Read the rules follow instructions and you won't have any trouble. No excuses as they make the conditions perfectly clear. Shall certainly be travelling with them again.

I have flown with Ryanair many times and have just returned from Lanzarote flying out of East Midlands I cannot fault the service whatsoever. What I have noticed the same problems occur time and time again. People don't read the rules you don't get something for nothing you know that with Ryanair - accept it. Why do people with children think they have the right to complain when they saunter on to the plane at the last minute and wonder why the are unable to sit together. People get to the check and have to start unpacking cases because they cant be bothered to weigh there luggage. Ryanair is the cheapest not the best I accept that but most of the problems I have seen are caused by the passengers themselves.

Definitely not for flying with small children. I flew to Poland with my nearly 3 months old daughter and got no help from staff whatsoever. I paid for seat for my little girl however was expected to keep her on my lap as she wasn't allowed to have her own. It would be great if I could just lay her down surely we would both be more comfortable. Also women with kids or pregnant get no priority at the boarding gates staff are rude and treated us as a load not a human beings talking down to us. At the end of the day we are paying customers so show us some respect! Will not fly with them again.

My first Ryanair flight was Manchester to Memmingham. What really annoyed me was that my wife and I seemed to be the only people to follow the cabin baggage rules! Everyone else had huge rucksacks that were no way acceptable - and nobody checked at either end! As for families with children and push chairs (have you seen the size of them nowadays) I would ban them from cabins at any price. One saving grace however was that seat backs are fixed in the upright position. Will I travel again with them. Probably yes as it is cheaper than Swissair to Zurich.

Ryanair informed me that my flights from Liverpool to Rimini had been cancelled 3 months ago only 3 weeks before I was meant to fly. I ended up having to stay at home and lost parking and hotel deposit. Since June I have my flights to Rimini from Stansted booked and confirmed for Christmas. My family who live in Rimini have just informed me that Ryanair is stopping flying there from September so I phoned customer service to find out. I was told yes it was true and asked if I wanted a refund. Is that all you've got to say I inquired. After a long silence I was asked again if I wanted a refund; there was no explanation. To summarize Ryanair know that they are not going to fly into Rimini at Christmas but have no intention on informing the poor passengers who are looking forward to being there for Christmas. Not only they are holding on to everyone's money. They will hold you to ransom nearer the time leaving you no choice but to fly to Bologna or Ancona at inflated prices.

I thought that I was booking a budget airline and accept all that entails however as the final cost once all the 'extras' such as luggage were added I finally paid over 2500 for my families seats and may as well have gone on a better airline. The plane was clean and it took off and arrived on time. If you are travelling on a weekend break for 2 adults then I imagine it wouldn't be a problem just so long as you read all the small print and adhere to them very carefully however with 4 small children and no way to book a seat it was extremely stressful. I do not understand what they gain by using this system! Would go as far as to say that it is immoral that knowing that you cannot take drinks on board they do not supply water and a small bottle of water is £3! Staff were miserable and openly complained about other passengers whilst stood next to me. They enforce the rules when it suits them. They told a lady that she had to put her cardigan in the overhead lockers but the woman next to me had a handbag on her lap. I would rather stay at home then travel with them again.