Continental Airlines Customer Reviews and Continental Airlines Trip Reports

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CONTINENTAL AIRLINES customer review :  17 March 2010 by P Leech   (USA)

IAH-LHR. I was phoned at 11.15 on the day of my flight to say that my flight was cancelled and did I want to go on the earlier flight or the next day. I could not make the earlier flight and needed to be there the following day so I said that they needed to rebook me. I was told nothing was available but after much discussion I said "There is a BA flight this evening that I want to be booked onto it". An hour later they had rebooked me on that - I should not have needed to make such a fuss. Way back was Continental and okay although the 767 is much less good than the 777 normally on this route - very poor video choice. FA's were pretty surly. This was not my best Continental trip but economy is a cheap ticket and people seem to expect too much.

CONTINENTAL AIRLINES customer review :  15 March 2010 by A Evans   (USA)

Washington National to Guatemala via Houston - or that was the plan - and back. 8 hour delay out due to mechanical problems, and extremely poor quality information/service. Nobody (repeat, nobody) apologized, the ground staff were confused and did not provide information, and when the flight eventually left - further hassle in Houston to try to sort out an onward connection. One day late. Heading back: the flight from Guatemala heads off two hours late. No explanation, no apology, just the same indifferent service. TV service not working. As a result, a missed connection to DC - and (continuing now) another day's delay coming back. Staff here at Houston don't even know that Virgin Atlantic have a partnership with Continental (they said no: I had to show my Virgin Silver account screen to explain otherwise). And it's only been on the back of my research that I am on a flight to Baltimore (I hope) this evening, rather than waiting my next flight on Tuesday 16 March. I for one will never fly Continental again if I can avoid it - even if I pay a premium or route elsewhere.

CONTINENTAL AIRLINES customer review :  11 March 2010 by W Marks   (UK)

MAN-EWR, EWR-SNA, LAS-EWR & EWR-MAN. The transatlantic flight was B757-200 economy. checked in online but for some reason wouldnt allow me to print boarding pass so had to check in again at airport. However, airport check-in friendly and efficient. Clean aircraft, comfortable seats, acceptable seat pitch - more than I was expecting. TV/Movies good. Cabin crew polite and attentive with rounds of water between meals. Was quite impressed by main meal which could almost be described as tasty! Additional snack box offered 90 minutes prior to landing which was adequate. Informative updates from the flight deck. Bit confused at EWR as couldn't find Orange County info on departure board but very friendly Continental staff at EWR helped out (the confusion arises as this airport alternatively known as John Wayne, Santa Ana or Orange County!). US internal flights on slightly smaller aircraft and entertainment had to be paid for - $6 per flight and same wide choice so not too bad. Plane from EWR to Orange County was only half full so able to have 3 seats each and sleep on plane. crew again very helpful. Overall, the transatlantic flights were most comfortable. Planes on all legs nice and clean. Total cost for flights was £498 each which seemed very reasonable to me.

CONTINENTAL AIRLINES customer review :  11 March 2010 by Terence Dayes   (China)

Travelled return from Shanghai to Orlando with a group of middle school students. This is not a school friendly airline. Despite booking in October every student was seated in middle seats all sectors between two adults (usually male) with teachers seated away from most students. When questioned, we were told the flight was full and found most staff rude, obnoxious and greatly uncaring. Two older female attendants tried to help on the outbound journey but other staff were unhelpful and disgruntled. Our sister school was left 11 hours in Newark airport with no confirmation of next flight - 11 hours seated on the floor with 60 eleven year olds! A note to all schools - never fly Continental on international school trips especially if Asian or European airlines fly the same route. Without a doubt, the worst airline I have used.

CONTINENTAL AIRLINES customer review :  10 March 2010 by R Amy   (Jersey)

Houston to Guatemala City. Culture shock after BA! Seating, service and facilities indifferent and poor value. But we re-checked our luggage with Continental in Houston but didn't receive it in Guatemala until 21.30 on 15 Feb, in a town far away, just two hours before having to cancel our trip. Many phone calls produced no help. Most were unanswered. One Continental man said "I could give you a couple of numbers - but no-one will answer". About 30 passengers were without their luggage on that arrival. Continental gave us no help or information. I would swim rather than fly Continental again. Why are American airlines so consistently bad? Continental's "Customer First" mission statement is a joke.

CONTINENTAL AIRLINES customer review :  5 March 2010 by T Mann   (UK)

Acapulco to Heathrow via George Bush Houston changing to CO4, the cabin staff were handing out what turned out to be the Immigration paperwork. Even when I queried it I was told "I've read it somewhere that this is correct". It was not and many British passengers were turned away to complete Visa waiver forms due to the ESTA requirements that have been in existence for some time now. Continental staff should be trained to give correct advice. The seats in row 8A & B did not return without severe force from behind, and again when queried, a bad attitude "I'll write it up" was given.

CONTINENTAL AIRLINES customer review :  5 March 2010 by Michael Curran   (UK)

Heathrow to Newark recently - Continental are the worst airline I have ever traveled with. My flight was cancelled and shifted back 4 hours, making me miss a connecting flight to San Juan and causing me to forfeit a night in a very nice five star hotel - instead I spent the night in some hovel outside Newark airport paid for by Continental. The cabin crew have a couldn't care less attitude and the food is laughable. I am partially sighted and need assistance when flying - I explained this to Continental when booking the flight some 5 months previous, their answer was to place my partner 10 rows behind me on the flight despite several protests to different people my protests fell on deaf ears!

CONTINENTAL AIRLINES customer review :  5 March 2010 by C Howarth   (UK)

MAN-EWR on 757-200 in economy. Check-in friendly and efficient. Clean aircraft, comfortable seats, acceptable seat pitch. AVOD quick and responsive but content not up to date although headset was free. Cabin crew polite and attentive with rounds of water between meals. Snack box offered 90 minutes prior to landing. Informative updates from the flight deck and good views over Newfoundland.

CONTINENTAL AIRLINES customer review :  3 March 2010 by Lesley Gilmore   (UK)

Belfast International - Newark - Las Vegas. Outbound all went pretty smooth - entertainment was poor (no new films worth watching). On the return flight Newark - Belfast we were 2 hrs late in boarding then kept on the aircraft for 5 hours. (They had to be told to give us a cup of tea while sitting at the gate as the aircraft even thought the engines were kept running was getting colder by the minute. At 5am we were turfed out into the terminal and told that we had to get our seats reallocated (no baggage) as the flight had been cancelled due to the weather. We stood for almost 6 hrs in a queue only to be told that some were put on standby and that I had no confirmed seat until at least Wednesday of the following week (this was Thursday/Friday) - totally unacceptable! Then to queue further only to find out that the first 5 hours had been a waste of time and was irrelevant according to the girl behind the desk. Eventually Continental did bring out buns and water - unknown to me at the time, some were also given vouchers and offered money for their seats! I did not know I had a seat on the plane until 5 mins before departure the next night, and was stressed out wondering if I was going to get home - not to mention what was happening to my luggage! No one offered us any information or advice at any time during this ordeal not even to let us know there was food being given out to the stranded passengers or what the latest updates were.

CONTINENTAL AIRLINES customer review :  1 March 2010 by A Lou   (USA)

SAN-IAH. Meal pretty decent and FAs were attentive. DirectTV a real plus especially watching the Gold Medal hockey game between USA and Canada. The good news is that the flight landed 20 minutes ahead of schedule. The bad news (for the real hockey fans) was we landed with 6 minutes left in the game - bet it was the first time some passengers were hoping for just an on time arrival! I'm glad CO is now part of the Star Alliance.

CONTINENTAL AIRLINES customer review :  27 February 2010 by David Royal   (UK)

LHR-EWR. Aircraft was clean and the legroom in economy class comfortable. The entertainment was to a high standard. Flight Attendant service was very poor. They projected a very negative attitude. EWR-LHR flight Attendant service was a marginal improvement on the outbound trip.