✅ Verified Review
| I travelled on July in Aeromexico from Mexico to Narita Tokyo - I had never had such a problems I found travelling in Aeromexico. For me it was the worst experience I had from an international airline. On July 4th from Tokyo to Mexico DF, the service was kind of self-service. I felt like the Aeromexico crew was acting as "divas" and we passengers, we were just the audience. They provided us some dinner then we had to wait almost one hour before the arrival to Tokyo to get another meal. Some people stand up to ask what happened with the meal, as almost all people were hungry. They said there was no problem, "everything was under control". Some snacks were provided at the back of the plane, however there was no information about this until you discovered them. On July 28th, the way back from Mexico to Tokyo was the longest flight in my life, as 2 or 3 hours after taking-off, they announced there was an electrical problem, not serious at all however we would need more fuel, so we were on the way to Guadalajara to refuel. This took two additional hours of a 12 hours flight! Also, the maintenance of one of the restroom was not good, as one of the toilet's lid couldn't stand on the tank, so for women we had to use it with the toilet lid standing on our back. I could not imagine how men did, to use this toilet. When I reported the problem to one person of the staff, the Aeromexico staff affirmed that restroom was working well, as she thought I was talking about a problem of flushing it. Then I showed her the toilet lid problem, she said: "Oh, yeah". Maybe for her it was not a problem! Additionally, one of the staff spilled some coke almost on me, the internal communication between staff on the plane, I heard one treating each other as "cabron", which shows again the non-professional staff working in Aeromexico. When they knew I could understand Spanish, they decided to move somewhere else to talk, and instead of being attentive to their passengers, they keep chitchatting during the flight. Aeromexico staff have no notion of in-flight service and service is at not all on the standards of a Skyteam airline. I won't take any Aeromexico flight again.