✅ Verified Review
| New York JFK to Mexico City. I have been a long time customer of AeroMexico, and overall, I am happy to recommend AeroMexico. All of their planes lean to new or recently renovated, their fares are competitive, and their service is competent. On this trip I was flying JFK-MEX-ACA. The MEX ACA route is an E190, and basically so short (45 minutes) that it is not worth reviewing. Only comment I have there is that I am not a huge fan of gate-bus-gangway flights that Aeromexico opts for for its E190s, as a result of having more planes than Terminal 2 at CdMx can handle. The flight from JFK was great, with only a few hiccups. Checking in at a Premier Clase desk is usually a speedy affair, though this time they could not give me a connecting boarding pass for the Acapulco leg until I got to the gate - they said that check in was not open for that flight - something that has never happened to me on this route before (with identical itinerary). Boarding was easy enough - though I would advise travellers to find and line up in their zone early - there tends to be a rush, and overhead space is always at a premium owing to the seemingly lax enforcement to carry-on rules. It always seems that the "personal" bag is the same size as the carry on. The staff was polite, and the announcements clear (and they did get my connecting boarding pass printed). So now on to the Boeing 787 and Clase Premiere, I love this plane. By far the best I have flown. The configurations differ; this was 1-2-1 pods, with little storage bins, lie flat seats and a movable outer armrest (also with storage). The entertainment screen is big, can be accessed by touch screen or by small tethered controller hidden away. There is ample space, both width and length. The seats are comfortable, and the plane feels spacious. There are three bathrooms for business class, two of which feel spacious (they have windows). The inflight service is courteous, but overall can feel absent at times. They serve a beverage before takeoff (water, juice, champagne), a pre-dinner drink/cheese plate, dinner (basic meat/pasta options, salad, roll & dessert) and that's it. Immigration and custom forms are distributed while you are still at the gate, which I like. Previously it seemed like they never handed them out until the last moment. There is a back galley with self service items for later on in the flight, including an attendant who insists on carrying open liquids (coffee, etc) for you to your seat. There was advertisements for Wifi, and the Wifi light was on during the flight, but was never available, either on the US side of the border or the Mexican side. That was a disappointment. Its a no brainer to opt for this plane over the 737 when your schedule allows. This plane makes one trip a day MEX-JFK in the morning, and JFK-MEX in the afternoon. The rest of the Aeromexico planes on this route are 737-8/9. Good planes, same service, but the 787 is in a different league.