✅ Verified Review
| I recently had multiple horrible experiences with Aeromexico. This first issue I ran into was prior to my flight on October 27 from Tijuana to Mexico City. This was the first flight on my way to Peru for my Honeymoon. The night before the flight I was informed that my first name had been miss spelled by the travel agent who had assisted with booking my flights. I was informed by Aeromexico customer service that it was at the check in representatives discretion whether or not I would be able to fly on each of my flights with a misspelled name. They were not willing to change my name to my correct name and the flight would be non-refundable so if the Airline attendant refused to allow me to fly I would not be able to go on my Honeymoon nor would they be willing to refund my flights. Luckily my connecting flight was with Avianca not Aeromexico and Avianca was able to fix my name on each of their flights. I ended up going back and forth with 14 different customer services representatives with Aeromexico for about 4 ½ hours the night before my trip. Each customer services representative was excuses orientated rather than solution orientated and gave me one excuses after another about why they could not do something as simple as correcting my name. I continued to hang up on each representative after multiple excuses and would call back in. One representative tried to ask for $150.00 fee for each flight to fix my name so it was spelt correctly, this is when I knew that Aeromexico is all about making the travel experience as frustrating as possible for its customers so that it can get more money out of them. I refused to pay the fees and continued to call back in, I was finally able to speak with someone who somehow fixed my name on my flight home and informed me I would need to take my chances on the way there so I went to the Tijuana airport, did my best to distract the Airline attendant, and was able to get through without them catching my first name was miss-spelt as Jospeh rather than the correct spelling Joseph. This entire experience was extremely frustrating, stressful, and not the way you want to start off your Honeymoon. After an entire night of no sleep, a ton of stress, my wife crying due to the concern of potential not going on a trip we spent over $6,000 on we finally were on our way to South America. We had minimal to no issues with Avianca, and did not have another extremely stressful experience until our final flight home with AeroMexico. After our first 6 hour flight from Rio de Janerio, Brazil to Bogota, Columbia, then our 6 hour flight from Bogota, Columbia to Mexico City, Mexico we were ready for our final flight home from Mexico City, Mexico to Tijuana, Mexico prior to using the border crossing into San Diego. This final flight was meant to be an easy 3 hour 20 minute flight. We ended up flying to Tijuana and when we got to the Tijuana Airport we were informed the fog was too thick to land and we ended up circling around the Tijuana Airport for nearly two hours. After circling for nearly two hours we were informed that the Plane would need to refuel at a nearby airport so they flew us into some random airport somewhere in Mexico where we sat on the runway for another two hours. At this point we had been on our 3hr 20 minute flight for 7 hours.