Airlink

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment N/A
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 5 reviews
7/10
No Skytrax Rating
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9/10

"aircraft was clean and comfortable"

(United States)

Durban to George with Airlink. The Embraer aircraft was clean and comfortable. The air hostess was friendly. On the 1 hour 45 minute flight we were served a chicken wrap which was good. Even on our 45 minute flight from George to Cape Town we were served a cheese sandwich. However Airlink are fussy with luggage. They only permit 20 kilos; not 23 like on larger aircraft. Fortunately South African weighed our bags in Durban and made no comments. However in George Airlink do the check in and were charged excess luggage fees. But for 7 kilos over we paid only 15 US dollars. Our flights left and arrived on time. Fares on this airline though are relatively expensive.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteDUR to GRJ
Date FlownNovember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"professional and all smiles"

(New Zealand)

Kasane to Johanesburg. Boarding with 15 minutes late due to late inbound. It was a full flight,once boarded and after we had taken off, the flight attendant came through with the trolley and offered a chicken sandwich. The sandwich was tasty. We hit quite a bit of turbulence once through it the flight attendant continued the service. The flight attendant was quite professional and all smiles.
Type Of TravellerCouple Leisure
Cabin FlownEconomy Class
RouteBBK to JNB
Date FlownOctober 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"luggage had not been loaded"

(United States)

Verified Review | This was my first time flying Airlink. The flight was fine and food, seats and service were all quite good. However we (along with 11 other people ) were quite shocked when we reached Madagascar to learn that our luggage had not been loaded onto the plane. We had given our luggage in at JNB terminal 4 hours before the flight. We were also told that Airlink has no responsibility to get you your luggage in Madagascar after your arrival, necessitating a second trip to the airport on a subsequent day. For an airline to lose 12 people's luggage (out of 80 passengers) on a non-stop flight is unacceptable. We were told by someone else who regularly flies on this flight (she lives in Madagascar) that her luggage has also been lost on prior flights. A more minor but still very annoying practice of this airline is not to carry the visa form that must be filled out before entering Madagascar. The Air France flight that arrived at about the same time had these forms for its passengers.
Type Of TravellerCouple Leisure
Cabin FlownBusiness Class
RouteJNB to TNR
Date FlownSeptember 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"attendants were efficient"

(South Africa)

Johannesburg to Bulawayo in Zimbabwe on SA Airlink. Seats were comfortable and a meal was served flight together with drinks on this 1 hour 20 minute flight. Flight attendants were efficient and pleasant. This was a very nice trip.
AircraftAvro RJ85
Type Of TravellerBusiness
Cabin FlownEconomy Class
RouteJNB to BUQ
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"satisfied flying with Airlink"

(South Africa)

Airlink from Kimberley to Cape Town, a 1h30 flight. Leather black seats with enough legroom and nice cabin interior. The were lack of space meant I had to put my tripod and a great part of my hand luggage with the cabin crew luggage. The plane itself only has luggage compartments on the one side. We were served drinks and a choice of beef or chicken sandwiches. It was a pity they chose cheap instant coffee as the genuine substitute. We departed ahead of schedule and arrived 22 minutes ahead at Cape Town. We had only one crew member who served well. All in all, when you pay near nothing (R850 is about USD $65) and get so much - a meal, drinks, good seats and ground crew you have to be mad not to realise the value. It goes without question that this is just a very ordinary route with nothing special going for it, yet it has enough to lure me in. I was satisfied flying with Airlink.
AircraftERJ 135
Type Of TravellerSolo Leisure
Cabin FlownEconomy Class
RouteKIM to CPT
Date FlownJanuary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes