✅ Verified Review
| This was my first time flying Airlink. The flight was fine and food, seats and service were all quite good. However we (along with 11 other people ) were quite shocked when we reached Madagascar to learn that our luggage had not been loaded onto the plane. We had given our luggage in at JNB terminal 4 hours before the flight. We were also told that Airlink has no responsibility to get you your luggage in Madagascar after your arrival, necessitating a second trip to the airport on a subsequent day. For an airline to lose 12 people's luggage (out of 80 passengers) on a non-stop flight is unacceptable. We were told by someone else who regularly flies on this flight (she lives in Madagascar) that her luggage has also been lost on prior flights. A more minor but still very annoying practice of this airline is not to carry the visa form that must be filled out before entering Madagascar. The Air France flight that arrived at about the same time had these forms for its passengers.