✅ Trip Verified
| Houston to Los Angeles. We boarded at 7:30 pm everything seem to be ok and we were on the run off ready to take off when he captain announced the plane has to returned to the gate due some mechanical problem, we were repeatedly asked to stay on the plane. After almost 4+ (11:30 pm) hours we were told the plane was fixed and that we would be taking off. 30 minutes later we were told they didn't have any flight attendants because they have to check out due “long hours” and if we waited a few minutes the replacement flight attendants were in the airport and on their way. After another hour of waiting we were told they couldn't get flight attendants and deboarded the plane. I was in lne trying to get in to the earliest flight posible and ask for arrangements to sleep since it was almost 1:40am airline personel where rude, refuse to make areangements to reroute baggage to my flight because there was nobody to do it at that time... they also told me as a local i was not entitle to accomodations they asked me to go home and return at 4am to board my new flight for the rest they keep telling people not to stand in line. United was completely unprepared, how could they not know if the repair took longer than 2 hours their flight attendants would time out. How did they not already have a back-up plan in case the repair took longer than 2 hours. they had plenty time to Make arrangements to help passanger they left stranded althdought they wait until last minute when everybody in the airport was gone, i even findout the flight was delayed until next morning by checking online before they announced it. Customer service is unexistant... even over the phone people lied to me with different stories and promises they knew they were lies, my luggage arrived late at my destination dispite several employees assuring me it was going to be on my new flight... on top of experience rude employee in IAH the phone personel are useless and several hung up on me.. nobody care how much they abuse passangers. Several of the United staff were clearly upset and they just stopped helping people and when I finally got to the front I was treated poorly. Every single employee i talked to redirected me to either complain online or file a form that could “possibly award me a compensation” within 10 business day after the incident. This airline has no sense of respect and value of peoples time and money.