✅ Verified Review
| Kansas City to Hartford via Chicago. My flight (#1936) from Chicago to Hartford was supposed to depart at 9:17 on July 17th, 2017, and arrive in Hartford at 12:30 am on the 18th. Before arriving at O'Hare, many passengers had received multiple texts/emails stating the flight was to be delayed with significant fluctuations in the delay time with each message. After everyone had waited at the gate for 2+ hours, we were told that the flight was to be cancelled because there was simply "no crew." The manager thought it was a proper compensation to just give $10 meal vouchers to the passengers and then told us to all get in a line for customer service. Almost all the passengers, including myself, waited in line for over an hour, being told that perhaps we could get a hotel room courtesy of United until the next flight out that wasn't already overbooked, which made many for around 9:20 PM almost 24 hours later than the original flight. As we were standing in line, an employee gave us papers telling us to call a customer service number that might be able to help us out, which had the majority of us on hold for 15+ minutes. When I was finally able to speak to a representative, the conversation was unhelpful as there was seemingly nothing that could be done. As the end of the line reached the desk, we were told that the hotels that United could offer rooms in were booked up and that they couldn't offer us that either. I managed to get on a flight out at 6 AM on the 17th as part of a standby with a few other passengers- out of the fully booked flight that needed to be in Hartford 6 hours prior. Overall the experience was disgustingly unprofessional on behalf of United Airlines, and I wouldn't fly with them again, even if I was paid to.