✅ Verified Review
| Lisbon to Newark. The new Polaris Business class of United is a very nice product. The seats are comfortable, the screen is a nice size and the new amenities kit is excellent. The seats are lie flat and offer a great rest. However, they are somewhat difficult to adjust at the intermediate levels, the upright and lie flat are done at the push of a button. Other than that, the only complaint I had was for the lack of storage on the seat - the old seats (and this may have been the ones in first) and small nooks to store stuff. That is not the case here, or at least I did not find them - so the storage has to be done in the overhead bins. Besides the very comfortable oversized pillow, United also provides you with two blankets, a regular one, and a slightly heavier quilted one. I initially used the quilted one, but since the temperature in the cabin was quite comfortable I eventually gave up on both. The food is a little lacking, for the first course, I chose the Halibut which was very good but second meal was a very dry and flavorless piece of chicken breast. This, in my opinion, is a problem, primarily because it is served an hour before landing and sticks in people's memories as their meal experience. The service while professional is not on par with European, Asian or Middle Eastern carriers. While I cannot put my finger on it simply lacks the elegance and savoir-faire of their counterparts. Another big issue is the entertainment, while there is an excellent selection I cannot for the life of me understand why I constantly have to be subjected to Barracuda and Marriott advertising - it is not just once, but after every single show that I want to watch. This really cheapens the United brand, if you want to do it on the domestic legs to offset the entertainment costs the so be it - but to do it on the international leg in business class is unheard of. United is definitely on to something with Polaris, with a little fine tuning this could become a Business Class for others to follow.