United Airlines

✅ Trip Verified | The airline double sold my seats and arbitrarily put us on a flight the next day. This action removed 25% of my birthday vacation. Instead of flying direct, he switched me to a layover flight, 2 hours further west of my destination. He put my wife and I on opposite ends of the plane. This 1 action set me back over 650$USD. They then screwed up the plane in Houston, causing an extra cpl hour delay. I cannot express my dissatisfaction enough. Do not ever fly with UA, or let anyone you love fly with United Airlines. They are going to swindle you, and then send you halfway across the country because the English guy at guest services "didn't get a break yet". I have filed complaints with the better business bureau and will never be flying UA again. I learned the hard way why you cannot fly with just any old airline. I strongly fly encourage you to shop around if deciding whether to fly with united.

Not Verified | United continues to degenerate both in quality and service. There seems to be aircraft mechanical problems every TIME i fly and they cannot seem to fix them. They continuously do multiple delays and cancel, or my personal favorite the pilot takes the plane out 5 hours late and then times out on the runway because they are “overtime “ and in violation of FAA regulations. You haven’t even been in the air and could have been sleeping for hours but you are “overtime “. I will make every effort to avoid United from now on as this is the 5th time in a row it’s happened I will also cancel my Explorer card.

Not Verified | I am a senior citizen and not tech savvy. I also don't fly much. I was gifted a ticket. Once seated I learned I needed to download the United app to purchase food & drink. I downloaded but was unable to provide my frequent flyer # so I couldn't complete the registration before being told to turn off my phone. When the steward came by I asked for a cocktail & showed my credit card. When the steward declined, I told her I had cash. With a smirk she stated United is "cashless" and I would be unable to purchase anything. One would think someone who is employed in a customer service capacity would understand "good will and ill will" and comp 1 drink and 1 food item for a customer who had cash and credit to pay but could not complete United's ridiculous requirement to register an app. I have never liked United as I have always found United to be arrogant. Proven once again.

✅ Trip Verified | Our routine flight happened again, this time in Premium Economy. Ground service at EWR is left to be desired, with limited support from United ground staff. The new United Club was nice, though. It was uneventful on board. Staff were pleasant, and the food was fine. Baggage claim at LAX was a complete chaos.

✅ Trip Verified | Ground service at LAX was nice. We got help and support from United staff for special request, something we took for granted with Asian airlines, but not with United at EWR. I liked the Polaris seat, as always. Meals seemed not to be different from what we got in Premium Economy, and the menu offered the same dishes that we had on the route in the past few years. How long would it take United to update their meal offerings? BTW, United offered the most attractive (knock on wood) prices for premium cabin on the route. That was a huge plus.

✅ Trip Verified | I flew United after a long time from LAX to Chicago O'Hare and both flights were delayed - 5hrs and 3hrs respectively. Dismissive explanations as to why this happens and no compensation makes it extra frustrating.

✅ Trip Verified | So as I boarded I ask for help putting my carry on above my seat and was told by the stewardess, to have a man help me. Not to mention, I’m handicapped and on disability. Then my WiFi wouldn’t connect, I ask three employees and couldn’t get any assistance. What it was, was I had to pay. I was never prompted to pay. I was able to text, so I had a friend search the Internet and she found out for me. This is the second time I’ve flew I United and I will never again. Hire people that want to help. Not like United wants to help their clientele. I’ll fly other airlines in the future!

✅ Trip Verified | United Airlines epitomizes everything wrong with modern air travel, and I wouldn't wish their services on my worst enemy. My recent ordeal with them was a masterclass in incompetence, indifference, and outright disregard for customer well-being. The saga began with a flight delay caused by a hole in their aircraft's roof, a charming surprise that made me miss a critical corporate training session. United's solution? None. Instead, I had to fork out for an American Airlines ticket to salvage my plans, an expense and inconvenience I should never have faced. On the return leg, United managed to outdo themselves with yet another delay, showcasing their consistent commitment to inefficiency. Their gate agents, a delightful bunch of unhelpful individuals, refused to let me purchase a ticket from another passenger for an earlier flight, despite available seats mocking me from afar. The hotel United tossed me into during a layover was straight out of a horror movie. Ratty, dingy, and surrounded by characters that would make even the bravest soul uneasy, it was a testament to United's impeccable taste in hospitality. Now, let's delve into the circus of trying to get a refund. Starting with their one sided refund request form that allows for three whole sentences of why you deserve a refund with no room to have a discussion with anyone. Weeks of back-and-forth, endless bureaucratic hurdles, and what did I get in return? A laughable sum that barely scratched the surface of the inconvenience and frustration their circus of an airline caused. In conclusion, if you enjoy being treated like a disposable inconvenience, book with United Airlines. If not, do yourself a favor and choose an airline that values passengers as more than just cattle to be herded and disregarded.

Not Verified | My flight from Ft. Lauderdale to Newark, was scheduled to leave at 5:05pm. We boarded late(which happens) and sat on the runway for 3 hours in the plane with NO AC and no water, nothing. It was very hot and unbelievably inhumane. At one point the pilot even turned off all engines… After this sauna, we were taken back to the terminal as we were told that the pilot couldn’t fly as his time had expired or something like that. I missed my connection to Quebec city from Newark. I asked for my money back and was told I couldn’t. Then, I asked the woman at the counter if I could take the flight the next day, to which she tells me that this mess will start all over again if I do that, I should simply take the flight which at that point was supposed to leave at 9:30pm. Is this something you do every day? Are you putting people on a plane every day and let them sit in the heat for 3 hours on the runway? Anyway, I decided to take the 9:30pm flight. The flight didn’t take off until after 11pm. My connection was the next morning at 9am. I was traveling with my 13 year old daughter, we were flying to take care of my mother as she had to have emergency heart surgery. We had to stay up all night waiting for our next flight, we were exhausted. We get on the plane the next morning, started to go down towards the airport, we could see the ground, then we go back up above the clouds, because they said visibility was bad, we then flew to Vermont to get gas… People don’t believe me when I tell them the story… because it is that unbelievable! It took us 20 hours to reach our destination which on a direct flight would take 3.5 hours. I am speechless as to my experience.

Not Verified |   Absolutely wonderful experience! Flight to Denver was smooth and easy. The crew accommodated the extra large portable oxygen concentrator I needed. On the way from Denver to Missoula the plane had mechanical issues so it took longer to get another plane. I was worried I would run out of oxygen, but Pilot Pete helped me out and all was good!