✅ Trip Verified
| Portland to Santa Rosa via San Francisco. This is by far the worst airline I have ever flown. I will not use United Airlines ever again! I did not receive notice that my flights were being delayed. Santa Rosa was fogged in, told me I could take a shuttle or drive myself to San Francisco to make my connecting flight, but would not comp the shuttle ride, even though the other airlines were and no compensation for the fact that I was only using half of the flight I paid for. On my way back to Santa Rosa from Portland they delayed my flight by 3 hours, once again with no notice sent to me, and then made my lay over in San Fran 4.5 hours. When I asked for my luggage to take another shuttle since I only live an hour and a half away, they told me I would have to wait 2 hours to get it. They said I could pick it up in Santa Rosa since it would fly with or without me on the plane. I agreed and took the shuttle to Santa Rosa. When I got to the Santa Rosa airport, I went to United and asked about picking up my bag, they said that I could not pick it up after 6pm because they were closed but could deliver my bag to me instead, they took my address name and phone number as well as my bag number. I watched them (I could see and read the screen) pull up my bag info in their system and attach it to an email with all my information and directions on delivering my bag next day to my address between 6-8pm. 6-8pm comes and call the airline, get the run around about them saying that the person I spoke to never submitted a claim, and they have no record of the email that I watched him send being sent. Had to repeatly insist on speaking to a supervisor before being put through only to end up still without any idea of when or if I'll get my luggage back. In the end, I'm out 1 day of my vacation, $64.00 on shuttles that should have been connecting flights already paid for and my luggage.