✅ Verified Review
| I have flown United Airlines several times, and they have shown incredible consistency in being the absolutely worst airline. My negative experiences with the airline date back to 2007. As for the present trip under review from New York LaGuardia to Chicago, here are the most relevant issues. First, the flight was delayed leaving the airport by over two hours. There was no explanation given for what led to the delay while we waited at the gate. Second, the space between seats is simply unfairly small. I am a 5' 10" man who is not at all overweight. And yet, my knees were pressed firmly against the seat in front of me, and the space was so small that I could not open my laptop computer to do work on the flight (my laptop is a MacBook Air, the thinnest model). Third, once in Chicago airspace we were told we could not land and circled the airport for close to an hour. When it finally appeared that we were going to land, the landing was aborted at the very last moment and were re-routed to Detroit. The problem: no information was given that we were heading there, just a little surprise when we arrived at a different airport. Upon exiting the plane, there were no gate agents there to help with booking connecting flights, only the personnel who dealt with lost luggage. I could actually say more negative things about this flight but am limited by space. Suffice it to say that I will absolutely never fly United again unless they are literally the only option in getting to my destination city. I would happily pay double to avoid getting on a United flight.